temkin group
Holiday Inn Express and Marriott Earn Top Customer Experience Ratings for Hotels, in Temkin Group’s Annual Survey
Temkin Group | April 2, 2018
WABAN, Mass., April 2, 2018 -- Holiday Inn Express and Marriott deliver the best customer experience in the hotel industry, according to the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers. Out of the 20 hospitality companies included in this year's Ratings, Holiday Inn Express and Marriott tied for the top spot. Each earned a score of 78% and came in 34th place overall out of 318 companies across 20 industries. Hampton Inn secured the third place spot with a rating of 76% and an overall rank of 51st. Overall, the hotel industry averaged a 70% rating in ...
Courtyard by Marriott Earns Top Customer Experience Ratings for Hotels, in Temkin Group’s Annual Survey
Temkin Group | March 20, 2017
WABAN, Mass., March, 20 2017 -- Courtyard by Marriott delivers the best customer experience in the Hotels industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey of 10,000 U.S. consumers. Courtyard by Marriott took the top spot out of the 23 hotels included in this year's ratings, earning a score of 77% and coming in 38th place overall out of 331 companies across 20 industries. Fairfield Inn, Marriott, and Radisson all tied for second place, each with a rating of 76% and a rank of 47th overall. The ratings of all the category called "Hotels & Rooms"...
