“There Are Only So Many Outlook Calendar Notifications You Can Send Yourself”

ALICE | March 13, 2017

How the Front Desk Team at The Ludlow Hotel New York Uses Purpose-Built Technology for the Transparency and Accountability A Shared Email Inbox Can't Provide New York, NY -- The front desk at The Ludlow Hotel New York is using ALICE's Front Office software, ALICE Concierge, to improve their management of guest requests across the 10-person team. The Ludlow Hotel, a BD Hotels property and 175-room boutique in New York's trendy Lower East Side neighborhood, has seen a significant drop in guest complaints since migrating their concierge operations to the ALICE platform in June 2016. Prior to using ALICE, Ludlow's front desk managed concier...