The Shaner Group Automates Guest Feedback with UniFocus!

UniFocus | September 23, 2015

September 22, 2015, Dallas, TX. The Shaner Group has brought in GUESTScope™, UniFocus' guest satisfaction survey tool. This solution will help the entire organization in determining what is most important to guests, and what fixes, if any, are the easiest to be made to increase satisfaction levels. The robust data provided by this reporting was exactly what caught the attention of Brian Hockenbury, SVP of Operations at The Shaner Group. "We love the reporting that GUESTScope™ provides us. Plus, the flexibility that comes along with it is a huge plus. Doing everything manually before took a while, and I'm sure we will now be ...