Is Your Hotel Ready for Today’s ‘Age of Assistance’?

Thomas Grundner | April 20, 2018

By Thomas Grundner A common scenario in 2021: A weary business traveler walks into a hotel in Dubai, one that she's booked effortlessly a few days before using her smartphone. She bypasses the check-in desk and heads straight to her room. The door opens without the need for a keycard. The room is on her preferred side of the hotel and she is pleased because she didn't specifically request it. Lighting and temperature have been set too to her preferences, remembered from her previous visit. Tired after a long flight, she orders her favorite beverage to be brought up, without even opening her mouth. The drink is brought in just a couple o...