track hospitality software
The Tricycle of Guest Service Excellence: A Perfect Model For Remarkable Experiences
Doug Kennedy | October 4, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Hospitality Training Webcast! Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, October 21, from Noon – 12:45pm EST. REGISTER HERE “Speakers and trainers like me are always looking for new ways to represent intangible concepts,” said KTN President Doug Kennedy, “So I’m excited to share the model we use, a simple tricycle. I think it’s the perfect model to represent the components needed for a guest to have an overall ex...
How To Turn Inbound Reservations Inquiries Into Proactive, Outbound, Reservations Sales Leads
Doug Kennedy | September 5, 2024
Complimentary Registration Now Open For Doug Kennedy’s Next Webcast! Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, September 20, from Noon – 12:45 pm EST. REGISTER HERE “Many leaders tend to think the role of reservations agents is simply to field inbound calls, answer questions, and book those who are not techno-savvy enough to book online,” said KTN President Doug Kennedy. “Yet when you monitor the cloud-based phone logs at resorts, vacation rental companies, and luxury hotels ...
Hotel Sales Habitudes for Booking More Groups, Conferences, and Events – Complimentary Registration Now Open for Doug Kennedy’s Next Webca
Doug Kennedy | August 6, 2024
Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, August 16, from Noon – 12:45pm EST. REGISTER HERE “Today’s hotel and event salespeople work in completely different environments than most of their leaders experienced,” said KTN President Doug Kennedy. “Meeting planning and event booking sites have created a flood of leads, which can be overwhelming for salespeople.” When revenues drop, salespeople are required to meet prospecting quotas, based on a set number of calls, sent ema...
How To Train Your Guest Service Staff To Turn Every Conversation Into a Sales & Marketing Opportunity – Complimentary Registration Now Open
Doug Kennedy | July 8, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER HERE As tech solutions continue to replace “touch points” in the guest’s “cycle of service,” each remaining “conversation” becomes ever more important, especially since guests are more likely to reach out to our humans either when things go wrong, or when they have a special request or need. “With so many guests booking online, often through third parties, with an ev...
Train Your Entire Guest Services Staff To Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling); Complimentary Registration Now Op
Doug Kennedy | June 11, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, June 21, from Noon – 12:45pm EST. REGISTER HERE “I’m especially excited about this month’s webcast, in which I’m going to share a new word for a feeling that pretty much everyone who has worked in guest-facing hospitality jobs has had, “said KTN President Doug Kennedy. “It happens when we make an authentic, personalized, and heartfelt connection with another human. It is a mutually experienced feeling, felt acro...
Reservations Sales Agents: It Is NOT Our Job To Tell Them What’s Available; It IS Our Job To Help Them Decide! Complimentary Registration Now Open f
Doug Kennedy | May 9, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, May 17, from Noon – 12:45pm EST. REGISTER HERE “As evidenced by the pre-training mystery shopping our team provides for new clients, an awful lot of reservations sales agents do little more than find out the caller’s dates and number of people, and then quote them the same rates the caller has already seen online prior to calling,” said KTN President Doug Kennedy. “When you think about it, this approach is like treatin...
Successfully Fielding Legitimate Guest Complaints AND How to Stop the “Full Refund Scammers”
Doug Kennedy | April 3, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, April 19, from Noon – 12:45pm EST. REGISTER HERE “While the vast majority of guests who complain simply want to be heard and have their issues resolved, a small but vocal minority intentionally seek out issues they can use to argue for compensation, discounts, or even a full refund,” said KTN President Doug Kennedy. “Unfortunately, untrained staff and first-level supervisors cave all too easily, and worse yet, grow cyn...
Best Habits for Hotel Sales Site Tours: Stand Out When They Stop By (Whether in Person or Virtually)!
Doug Kennedy | March 7, 2024
Doug Kennedy’s Next Training Webcast - Complimentary Registration Now Open Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, March 18, from Noon – 12:45pm EST. REGISTER HERE “While many group and event bookers go through the buying cycle without ever visiting the hotel in person, there are still plenty who prefer a site tour,” said KTN President Doug Kennedy. “And smart salespeople always offer to conduct live virtual site tours for those who cannot visit.” Ty...
