Travel Outlook Hotel Reservation Call Center Services
Labor Shortages and The Impact on Hotel Operating Costs
John Smallwood, President of Travel Outlook | January 17, 2023
How Modern AI Solutions Offset Rising Costs That Cut into Hotel Profits By John Smallwood, President of Travel Outlook January 2023 Thanks to the perfect storm of the last two years, costs are skyrocketing across multiple industries, and the hospitality industry is no exception. Maintaining control over your hotel’s operation is key to running a successful and profitable business. Hotels all over the world have had to adapt to rising costs thanks to inflation, the pandemic, and labor shortages, all of which combine to threaten profitability and longevity. In a perfect world, hotels can seamlessly meet a never-ending stream of deman...
Hospitality on Their Own Terms
Travel Outlook | October 27, 2021
Travelers Expect More, Here’s How Hotels Can Keep Up As the hospitality industry begins to step out of the shadow of the COVID Pandemic, one question remains after a year-and-a-half of uncertainty, “what do travelers want now?” The events of 2020 forever altered the way we travel. While the industry has been able to successfully adapt after the hardships of the last year, we must address the fact that travelers’ wants and needs have changed. Every aspect of travel was impacted by the events of the last year, from how travelers book their stay to what they expect out of their hotel experience. So, how can hospitality professional...
Hotel Call Centers and Storytelling
Travel Outlook | July 15, 2021
How Independent Hotel Call Centers are Outshining Many Hotel Brands Using Customer Feedback When you think of call centers, your first thoughts may be of elevator music hold tunes, generic pre-recorded dial-in options, and of course, insincere agents. When it comes to properly trained hotel call centers, that could not be further from the truth. As I’ve written in a previous story, The Return to Genuine Hospitality, call centers and call center agents are valuable tools for hoteliers that have the potential to increase bookings significantly, while freeing up hotel staff to focus on the current guests' experiences. Additionally, p...
The Future of Hotel Call Centers
Travel Outlook Hotel Reservation Call Center Services | September 8, 2020
Why Outsourcing May Be in Your Hotel's Best Interest As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re speaking with Travel Outlook’s CEO John Smallwood and its Vice President Operations Brett Puffenberger, about the challenge’s hotel-based call centers are facing today and in the coming months and maybe years. Can you talk about the challenges’ hotel-based call centers are facing today? John: A major issue for hotels that are starting to reopen is having enough on-property staff to field incoming calls. A lot of hotels still have employe...
