“I Don’t Give a Damn ‘Bout My Bad Reputation” (But Here’s Why You Should!)

TrustYou | March 11, 2015

You're living in the past, it's a new generation... Joan Jett got it: rebelling against old ideas and grabbing new ones by the horns. For some this comes easily, for others adapting to new ideas is painfully slow. This is exemplified in a recent study that showed only 56% of hotels are responding to TripAdvisor reviews and only 17% to Expedia reviews. This wouldn't be so surprising if we didn't know for a fact that management responses to travel reviews improves guests' images of a property. For those needing a reminder, here's why it's time to quit living in the past, and make sure you're taking impeccable care of your hotel's reputati...