traveler satisfaction
Maximizing Airport Revenues in the Era of Smart Data Technology and Experience Personalization
Sandy James | February 25, 2021
How existing Wi-Fi services can be integrated into a smart data strategy to provide travelers with enhanced satisfaction while generating much needed income for airport operators. By Sandy James, Director of Business Development – North America at Zoox Smart Data Cancelled flights, record lows for both international and domestic travel, longer wait times due to enhanced cleaning regulations — these are just a few of the hardships shared by airports around the world since the beginning of the global pandemic. Yet, airports must remain open to serve those who still have a necessity or a desire to travel on commercial airlines. This inev...
As Consumers and Travel Suppliers Work Through Crisis, Most Travelers Satisfied With Industry Response So Far
J.D. Power | March 26, 2020
60% of travelers agree hoteliers, cruise lines and airlines have demonstrated concern for the health and safety of the traveling public. More than half of the travelers surveyed believe travel suppliers are meeting or exceeding expectations on cancellation policies. A majority of travelers (65%) believe that travel suppliers have provided a good level of information about cleaning procedures. As travelers and travel suppliers struggle to make sense of what impact the coronavirus crisis is having on their personal and professional lives, a pulse survey conducted by J.D. Power finds that the travel industry is genera...
