trustyou
Contactless Technology Partners Share Exclusive Insights in New eBook About Budgeting During a Crisis
OpenKey | September 24, 2020
Dallas, TX - September 24, 2020 - StayNTouch, TrustYou, and OpenKey release today a new eBook for hoteliers, “Budgeting During a Crisis: What is Mission Critical for the Guest Experience?”. In view of the COVID-19 pandemic, the three contactless technology providers partnered together with the end goal of guiding hospitality professionals through a budget season like none other. The combination of a global health crisis with major economic repercussions and several worldwide travel lockdowns makes it difficult for hoteliers to plan their 2021 budget and foresee the next steps that the industry will follow. The eBook tackles the exact hote...
TrustYou Becomes 100th Hotel Technology Brand to Embrace SiteMinder Exchange
SiteMinder | October 31, 2018
Dallas, USA / Munich, Germany – The world's largest guest feedback platform, TrustYou, has become the 100th hotel technology provider to sign up for SiteMinder Exchange, a powerfully-simple solution launched in June by the global hotel industry's leading guest acquisition platform, SiteMinder to solve the connectivity problem for hotel property management systems (PMSs) and hotel applications. The connection, which went live this month, now makes TrustYou accessible to the multitude of leading PMSs integrated into SiteMinder Exchange, and will offer further adoption of TrustYou's review marketing and guest messaging tools beyond t...
Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement
Travel Tripper | August 29, 2018
StayNTouch, Travel Tripper, and TrustYou examine trends in guest experience in their new report, "The Complete Guest Experience: How Does Your Hotel Stack Up?" Bethesda, Md. — Sept. 6, 2018 — StayNTouch, Travel Tripper, and TrustYou have partnered to launch a new report that examines guest experience trends and their adoption in the hotel industry. The report provides key insights and takeaways to empower hoteliers to improve their own guest-driven decisions and gain a better understanding of the market. The study surveyed more than 300 hoteliers in the U.S., Canada, and key hotspots around the globe on questions regarding c...
TrustYou and Welcome Systems Form Strategic Partnership to Help Hotels Collect Guest Reviews
TrustYou | May 16, 2017
TrustYou's Lite Survey Solution Now Available Within Welcome Systems' Hotel Booking System Free of Charge Munich, 16 May 2017 – Pursuing the joint goal of facilitating the hotelier's everyday business and enhancing bookings, TrustYou, the world's largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, today announced their new strategic partnership. Welcome Systems' users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are au...
TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales
TrustYou | May 8, 2017
Munich, May 8 2017 - TrustYou, the world's largest guest feedback platform, today announced that Jennifer Graziano has joined the company as the new U.S. Head of Sales. She will oversee TrustYou's business development and account management strategy, working to increase market share and reach with major hotels across the U.S. "TrustYou is committed to investing in our team as more hotels recognize the value of actionable insights and positive marketing effects offered by our data and the reach of our guest feedback platform," said Benjamin Jost, CEO and co-founder of TrustYou. "Jennifer has a wealth of sales expertise and the unique...
Learning About APIs – A Primer in Hotel Techology
Benjamin Jost | May 3, 2017
By Benjamin Jost The technology ecosystem in the hotel space is changing at a rapid pace. In some cases, companies seem to be appearing from nowhere, offering a brand new solution that solves a problem many hotels didn't know that they had. In other cases, companies with extensive track records in other markets are performing pivots, taking everything that they've learned in their history and trying to apply best practices to the travel industry. While there's often far more noise than signal, there is a swath of companies, startups and incumbents alike, that are finding ways to help hotels improve their customer experiences...
IBC Brings Relationship Management to Independent Hotels via Strategic TrustYou Partnership
IBC | May 2, 2017
Using the TrustYou Stars Lite post-stay feedback tool, independent hoteliers can improve their online ratings and drive bookings by collecting and marketing positive reviews Munich and Phoenix – May 2, 2017 – IBC (InnDependent Boutique Collection), a leading provider of hospitality technologies for independent hotels and alternative lodging, today announced an agreement with TrustYou, the world's largest guest feedback platform, to bring guest feedback management via its platform to IBC customers. Through this integration, independent hotels and soft brands using the proprietary IBC hotel management platform will have free a...
TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most
TrustYou | April 27, 2017
'Service Friendliness' biggest driver for positive scores +++ 'Hotel room' biggest impact factor for negative scores Munich, 27 April 2017 - TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed "Impact Score" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the g...
