university of nevada las vegas
Technostress and the Guest Experience, Part 1
Fran Worrall | December 14, 2023
By Fran Worrall The hospitality industry is increasingly dependent on technology to enhance the guest journey. Indeed, in recent years, hotels have allocated enormous financial investments to the implementation of solutions—from mobile keys to self-service kiosks--designed to streamline the delivery of guest services. Technology is changing the face of the industry, but at what cost? In many cases, it enhances the guest journey; yet in other cases, it introduces challenges that frustrate consumers and lead to dissatisfaction. Last year, Samuel Lee, Ph.D., Mehmet Erdem, Ph.D., Eda Anlamlier, Ph.D., Chih-Chien Chen, Ph.D., Billy Bai, Ph...
Bonotel Partners with William F. Harrah College of Hotel Administration at UNLV on New Trends Report
the Bonotel Brief | April 16, 2015
Leading Receptive Tour Operator Teams with UNLV to Helps Industry Leaders Stay One Step Ahead, Through New Educational Programming and Original Content - The Bonotel Brief Las Vegas, April 16, 2015 -Bonotel Exclusive Travel, North America's leading receptive tour operator, announced an exclusive partnership with the William F. Harrah College of Hotel Administration at the University of Nevada Las Vegas (UNLV), and the launch of the Bonotel Brief, a regular industry "insider" report that delivers cutting edge content and information to keep hoteliers, international tour operators, travel agents and other leaders one step ahead of key tre...
