unlv
Hospitality Upgrade Announces the Recipient of the John Cahill Student Seat for the 2024 CIO Summit
The CIO Summit | August 29, 2024
College of Hospitality, University of Nevada, Las Vegas Student Selected ATLANTA, August 29, 2024– Hospitality Financial and Technology Professionals (HFTP®) and Hospitality Upgrade today announced the recipient of the 2024 John Cahill student seat is Andrew Pham, a student at the College of Hospitality, University of Nevada in Las Vegas (UNLV). In its 22nd year, the upcoming CIO Summit will be held Sept. 4-6, 2024, at the Thompson Hotel by Hyatt in Nashville, Tennessee. The John Cahill Honorary Seat is awarded to one distinguished student from a selected university or four-year college with a hotel program. This student is recommend...
Technostress and the Guest Experience, Part 2
Fran Worrall | December 21, 2023
By Fran Worrall Last week, in part 1 of this two-part series, Hotel Online talked with Samuel Lee, Ph.D., professor at the University of Nevada, Las Vegas (UNLV), about technostress and the guest experience. Lee, a faculty member at UNLV’s William F. Harrah College of Hospitality, led a research team that co-authored a groundbreaking study entitled Technostress and Hotel Guests: A Mere Hurdle or a Major Friction Point?, which examines the anxiety hospitality consumers experience as a consequence of technology use. The study is among the first to explore the concept of technostress in consumer behavior, namely hotel guests, as opposed to ...
Technostress and the Guest Experience, Part 1
Fran Worrall | December 14, 2023
By Fran Worrall The hospitality industry is increasingly dependent on technology to enhance the guest journey. Indeed, in recent years, hotels have allocated enormous financial investments to the implementation of solutions—from mobile keys to self-service kiosks--designed to streamline the delivery of guest services. Technology is changing the face of the industry, but at what cost? In many cases, it enhances the guest journey; yet in other cases, it introduces challenges that frustrate consumers and lead to dissatisfaction. Last year, Samuel Lee, Ph.D., Mehmet Erdem, Ph.D., Eda Anlamlier, Ph.D., Chih-Chien Chen, Ph.D., Billy Bai, Ph...
UNLV Hospitality College Unveils One-of-a-Kind Gaming-Focused Graduate Degree
Harrah College of Hospitality at UNLV | March 13, 2018
Las Vegas – In January 2018, the William F. Harrah College of Hospitality at UNLV launched the world's first master's degree program centered on gaming. The Master of Hospitality Administration (MHA) Gaming Management Track was designed to boost professionals who are trying to widen the scope of their expertise to include gaming, which is becoming more pervasive across destination markets and online platforms throughout the world. Students eligible for the program, which is offered totally online, include mid-level professionals with more than three years of experience in a management capacity in the hotel-gaming industry. Graduat...
UNLV’s Harrah College of Hospitality Celebrates 50 Years with Opening of Hospitality Hall
January 24, 2018
LAS VEGAS - January 24, 2018 - At the peak of its 50th anniversary, UNLV's Harrah College of Hospitality is ringing in the New Year – and the new semester – with the opening of its state-of-the-art academic building, Hospitality Hall. Inspired by the atmosphere of a boutique hotel, the 93,500-square-foot Hospitality Hall was designed "for the industry, by the industry," according to principal architect Michael Del Gatto of Carpenter Sellers Del Gatto Architecture. Hospitality Hall features sweeping views of the Las Vegas Strip and serves as a bridge to the hospitality and gaming industry. With co-mingled classroom, laborator...
