upselling
Agilysys Unveils Software Innovations at G2E 2024 to Help Gaming Properties Enhance Efficiency and Revenue While Elevating Guest and Staff Experiences
Agilysys | October 3, 2024
ALPHARETTA, GA (October 3, 2024) — Agilysys, Inc., a leading global provider of hospitality software solutions and services, today announced new and enhanced solutions gaming properties can use to elevate guest service, alleviate staff workload stress and streamline operations. The new offerings will be showcased at the upcoming Global Gaming Expo (G2E) 2024, October 7th – 10th 2024, The Venetian Expo, Las Vegas, #G2E2024. Key solution highlights: Enhanced Agent Dashboard in Agilysys LMS Property Management System Enables Rewarding Employees for Effective Upselling. A new interactive dashboard tracks upsell revenue by agent...
How To Implement a Front Desk Upsell Program That Outperforms Your Prearrival Email Campaign...
Doug Kennedy | August 22, 2024
Despite what digital marketing and tech providers may say, I believe upselling can best be accomplished when warm, welcoming, front desk colleagues have authentic, human conversations. That’s not to say that pre-arrival emails that market upsell options in advance do not serve a role, because they do. For one, whatever upselling revenue they produce is a plus, especially since it is automatically generated. Also, pre-arrival emails tee-up a conversation-starting question that a well-trained receptionist can use to open the door. The challenge is that these days, guests who book travel in advance are inundated with pre-arrival emails explai...
Hospitality Financial Leadership: The Early Arrival Program...
David Lund | July 29, 2024
With my workshops and speaking, I often do an exercise where I challenge each leader to find a minimum of $250 in next month's forecast. That can be savings in the form of reduced payroll or expenses. It can also be a source of new revenue. The participants come up with some amazing ideas that really work. The great thing about these ideas is that we almost always get to repeat and compound. An idea that works next month just works EVERY month. Read more about creating asset value here. In this piece, I am going to share one of the best revenue-generating and guest-pleasing ideas that my clients have come up with. It’s something that ju...
Lessons From Gaming: What Can Hospitality Learn From Video Games?...
Mews | July 11, 2024
Are you a PlayStation pro or a Nintendo novice? From consoles to PCs to phones, gaming is a multi-billion-dollar industry, with estimates valuing the worldwide market at around $350 billion. Even if your gaming experience doesn’t go beyond Pac Man or Candy Crush, there are still plenty of valuable takeaways from this innovative industry. Let’s look at how gaming can inspire us to greater hospitality – no cheat codes required. Ready, player one? The power of customization In the early 80s, games began to incorporate a radical new feature: customization. At first it was very simple: players could change their character’s name....
How To Train Your Guest Service Staff To Turn Every Conversation Into a Sales & Marketing Opportunity – Complimentary Registration Now Open
Doug Kennedy | July 8, 2024
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Monday, July 22, from Noon – 12:45pm EST. REGISTER HERE As tech solutions continue to replace “touch points” in the guest’s “cycle of service,” each remaining “conversation” becomes ever more important, especially since guests are more likely to reach out to our humans either when things go wrong, or when they have a special request or need. “With so many guests booking online, often through third parties, with an ev...
IRIS Showcases Latest Mobile Ordering & Upselling Capabilities at HITEC 24...
IRIS | June 11, 2024
The global provider of digital F&B and guest experience platforms shares latest updates ahead of attendance at HITEC Charlotte 2024 IRIS, a global leader in digital ordering and guest experience platforms for the hospitality industry, will be attending HITEC Charlotte this month to showcase their latest features (now available across its mobile ordering platform) and updates on client successes. Latest features: Re-order and upselling Two new re-order and upsell features have recently been launched to deliver a more frictionless and personalised dining experience for guests that also deliver more orders and revenue for operators. ...
Why Legacy Systems Can Limit Revenue Potential When It Comes to Attribute-Based Selling...
Aaron Shepherd | November 28, 2023
By Aaron Shepherd Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? In the hotel industry, profitability is increasingly influenced by a variety of market changes, including the introduction of new technologies, shifting consumer preferences, and fluctuating operational costs. In response to these challenges, the industry is turning towards innovative pricing strategies, with Attribute-Based Selling (ABS) (also known as attribute-based pricing) emerging as a notable trend. Research from the Hotel Electronic Distribution Network Association (HEDNA) suggests that hotels implement...
How To Get Your Digital Guest Directory Fit for the Festive Season...
Zhandra Gomez | November 8, 2023
By Zhandra Gomez A hotel’s guest directory is often regarded by guests as a valuable reference tool. Containing all the information they might need during the course of their stay – from hotel facilities and local attractions, through to F&B menus, local transport links, special promotions and links to booking systems, to name just a few. For hoteliers however, it is a valuable avenue towards those all-important, revenue driving, upsell opportunities. Upsell opportunities which can be maximised by showcasing the extent of the services and amenities available whilst at the same time enhancing the guest experience. Increasingly ho...
