victoria lim
Why Protection of Your Staff and Guests Should Be a High Priority
Victoria Lim | March 26, 2018
By Victoria Lim A hotel business is an industry in which people, experiences, and sensations are the key. This is why your ability to help people feel safe is something completely indispensable. Still, as you already saw, this takes place on several different planes. First, you have to make people feel physically safe and the only way to do so is with adequate emergency management. Second, you need to be able to guarantee the safety of their assets for as long as they are your guests. Finally, it is about assertiveness, competence, and people-skills of your team. The key to the last one lies in motivating your team to put in that extra ...
Hotel Guests’ Most Common Complaints and How to Prevent Them
Victoria Lim | February 21, 2018
People who travel often know that hotel service isn't always as seamless as they've grown to expect. Furthermore, people who do travel a lot tend to notice some things that regular customers maybe wouldn't. Hotels that do everything in their power to prevent common problems from occurring have a better chance of retaining their customers and keep an undamaged reputation. It's vital for hoteliers to know how to deal with every situation and train their staff to be up to the task if any of the problems occur. Here's our list of common issues that hotel guests encounter when staying at a hotel. Unclean Rooms This is a c...
