Space Travel: Redefining the Travel Customer Journey With Virgin Galactic

Pier-Luca Rapin | October 31, 2019

By Pier-Luca Rapin It is another level of personalization, it is not only to be sure to have the right water and the right pillow in the room, this is understanding why people are actually going in that journey, helping them realize that dream and being able to live that little moment the best as they can - Martijn Brouwer, General Manager Astronaut Relations, Virgin Galactic During the 2019 Young Hoteliers Summit, EHL Lausanne took a one-way ticket for space with the visit of Martijn Brouwer, General Manager Astronaut Relations and hospitality at Virgin Galactic. Virgin, as a group, has always been defined by a strong service philosophy. N...