Embracing the Efficiency of AI Powered Tech

John Smallwood, President of Travel Outlook | June 9, 2022

How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus on the guests in front of them, but when the phone rings, they must show the caller the same level of service and respect that they...