virtual call center
AI Is Here to Work With Your Employees, Not Replace Them
Travel Outlook the Premier Hotel Call Center™ | February 21, 2023
Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...
Increase Reservations and Lower Labor Cost by Harnessing Cutting-Edge AI Technology
John Smallwood, President of Travel Outlook | November 29, 2022
How Artificial Intelligence is Changing the Hospitality Industry By John Smallwood, President of Travel Outlook November 2022 If you were to ask 100 hotels what the greatest problem they face in their day-to-day operations is, they would all reply with a similar version of the same story— staffing issues. Staffing shortages have become increasingly problematic for hotels around the world. These issues started before the pandemic and were made exponentially worse by the last two and a half turbulent years. Despite a hotel's best efforts, staffing shortages are noticed by guests and often negatively impact their stays. For most hot...
Above and Beyond Standard Hotel FAQ Chatbots
Travel Outlook Premium Hotel Call Center | March 2, 2022
How Annette™, The Virtual Hotel Agent™, Solves the Hospitality Industry’s FAQ Chatbot Problems No one enjoys speaking to IVR (Interactive Voice Response) systems, but we do so when it’s necessary. In today's digital world, interacting with IVR systems seems to be an increasingly necessary evil. But what if there was a next-generation voice bot that did away with the common frustrations associated with IVR systems? What if a voice bot could be as functional as an FAQ chatbot? That’s where Annette comes in. Annette is a virtual call center agent powered by artificial intelligence that is designed specifically for the hospitality i...
Cloud5 Communications Announces Key Sales Hire in Western U.S. With Tara Dean as Director of Business Development
Cloud5 Communications | June 6, 2019
CHICAGO (June 6, 2019) – Industry leader Cloud5 Communications continues to grow its business development team with the appointment of Tara Dean as a Director of Business Development. Dean draws upon 15 years of technology experience and a deep knowledge of High-Speed Internet Access (HSIA), converged networks, telephony and software solutions to offer Cloud5's comprehensive line of communication products to lodging customers in the Western U.S. Prior to joining Cloud5, Dean served as the top selling account director with Sunray Technology Ventures, a hospitality network design and management company specializing in serving full-service,...
Guests, Meeting Planners Can Enjoy Blazing-Fast Internet Speeds at Hilton Wilmington/Christiana
Meyer Jabara Hotels | June 4, 2019
[Danbury, Conn., June 4, 2019] — When it comes to guest-facing technology, research shows that 42% of hoteliers are planning to upgrade their guest WiFi in 2019. Adding more broadband is a smart move considering that 41% of hotels will add smart TVs or upgrade their streaming capabilities this year, while others are making investments in guest-facing applications such as mobile payments, instant messaging, tablets at the front desk and in rooms, chatbots and even voice-enabled technologies. The Hilton Wilmington/Christiana, owned and operated by Meyer Jabara Hotels, is leading the Northern Delaware lodging market in broadband capa...
