virtual hotel agent
Château Élan Resort and Winery Partners With Travel Outlook, The Premier Hotel Call Center to Use AI to Increase Bookings and Enhance Customer Satis
Travel Outlook, The Premier Hotel Call Center™ | March 19, 2024
SANTA FE, NEW MEXICO (March 2024): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services to bring enhanced customer service and voice channel excellence to Château Élan. Château Élan Winery and Resort is nestled in the picturesque foothills of Georgia's lush wine country and is a luxurious haven that seamlessly blends Old World...
Paramount Hospitality Management Partners With Travel Outlook, The Premier Hotel Call Center to Boost Conversions...
Travel Outlook The Premier Hotel Call Center™ | February 1, 2024
The Southern hospitality giant embraces technology solutions in their new partnership. Santa Fe, New Mexico, January 31, 2024 — In a search for a trustworthy technology partner that’s experience and reputation in the hospitality industry match the high standards at Paramount Hospitality Management™, the company has partnered with Travel Outlook, The Premier Hotel Call Center™ to combat labor shortages and increase conversion rates. Paramount Hospitality™ has been a titan of the hotelier industry since its inception in 2001. Founder Marco Manzie has worked in the hotel business since he was 17. He took his decades of experience...
Travel Outlook’s Annette, The Virtual Hotel Agent™ Revolutionizes the Caller Experience at Camelback Resort...
Travel Outlook The Premier Hotel Call Center | October 26, 2023
Travel Outlook's revolutionary technology is assisting Camelback Resort answer significant front desk call volume. SANTA FE, NEW MEXICO (October 2023): In every corner of industry, technology is helping companies break barriers and challenge convention. The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. Many of the calls a hotel front desk receives are repetitive, simple requests, asking routine questions about check-out times, luggage handling, the breakfast location and hours, and general travel information. These types of questions...
Travel Outlook’s Annette the Virtual Hotel Agent™ Partners With Curator Hotel & Resort Collection to Offer Conversational AI for Its Coll
Travel Outlook The Premier Hotel Call Center™ | March 9, 2023
SANTA FE, NEW MEXICO (March 2023): Conversational AI is one of the hottest concepts in hotel management. The notion of having a friendly auto-attendant answering frequently asked questions over the phone is no longer a fantasy – the technology is here and available to assist hotels to provide enhanced service for guests. A recent survey of more than 5,000 consumers and 600 hoteliers across nine global markets revealed that 73 percent of consumers want hotels to offer technology that minimizes contact with staff and other guests. Curator Hotel & Resort Collection focuses on developing preferred vendor agreements with best-in-class s...
AI Is Here to Work With Your Employees, Not Replace Them...
Travel Outlook the Premier Hotel Call Center™ | February 21, 2023
Why Hotels Are Now Adopting Zero-Labor Solutions By John Smallwood Artificial Intelligence (AI) is no longer a buzzword in today’s information age. It’s the way of the future and changing how we do business. AI is all around us. It’s in our phones, our cars, and in our homes. In business, AI has captured the interests and imaginations of executives across multiple industries. Not all artificial intelligence is created equal, and the pursuit of artificial achievement may be common, but realizing its full potential is still rare. Continue reading below to learn why. The State of Travel in 2023 The ongoing travel boom was p...
What Customers Want and Expect While Traveling in 2023...
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
The Essex Resort and Spa Partners With Travel Outlook, The Premier Hotel Call Center, to Offer Its Guests Genuine Hospitality and a Friendly, Helpful
Travel Outlook The Premier Hotel Call Center™ | January 5, 2023
SANTA FE, NEW MEXICO (January 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The Essex Resort and Spa in Essex, Vermont has joined the group of exceptional hotels enjoying the premium Travel Outlook voice services. In an increasingly digital world, a personal touch goes a long way, and a friendly and helpful voice can provide the definition of true hospitality. Callers are looking for sincere, direct assistance, not a generic response off a call sheet, and a properly trained call center agent will approach every call in this supportive way, matching the particulars of the hotel with the needs of the ca...
Using Artificial Intelligence to Positively Impact Your Hotel...
John Smallwood, President of Travel Outlook | December 20, 2022
How Hospitality-Specific AI is Changing How We Do Business By John Smallwood, President of Travel Outlook December 2022 Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests and imaginations of executives across multiple industries. I recently sat down with Adam and Larry Mogelonsky to discuss the importance of conversational AI and their recent article, Why Conversational AI Exemplifies the New Era of Hotel Operations. What I found was that not all artificial intell...
