Special Needs or Common Requests: How Virtual Queuing Improves the Guest Experience

Eldar Erlich | August 2, 2022

By Eldar Erlich, Associate Product Manager, Qtrac by Lavi Industries Hotels go to great lengths to accommodate guests with special needs. During the reservation process, guests are asked about concerns such as wheelchair accessibility or a crib so that people have the amenities they need when they arrive. A quality hotel will do everything it can to ensure these guests’ additional needs are met. However, there’s often a gap in this commitment to service: check-in. If a guest with special needs encounters a long wait when arriving at the hotel, the customer experience may immediately deteriorate. Someone struggling with a medical con...