voice-activated digital assistants
Hoteliers Speak: The ROI of Voice Assistants Is Measurable
David Berger | September 27, 2021
By Dave Berger The demand for in-room voice-activated digital assistants continues to grow exponentially, not only for their ability to put safety-critical distance between hotel guests and staff, but because they eliminate physical touchpoints in guestrooms and efficiently deliver personal service at scale, a requirement at properties operating with limited staff. These devices are improving service by shortening wait times, increasing accessibility, improving request accuracy, expediting routing to the appropriate staff person, and boosting satisfaction. In “The Road to 2025: Hospitality in the Digital Era,” Cognizant reports that...
RSS 2018: Revenue Strategy Begins With Strong Leadership
RSS | July 12, 2018
Industry Leaders and Disruptors Gather to Learn Latest in Innovation and Technology Washington, July 12, 2018 — The sixth annual Revenue Strategy Summit brought together technology innovators and hospitality industry leaders, including brand executives and asset managers, to examine the challenges hotels face in maintaining rate growth and managing a distribution landscape that gets more complicated by the day. The one-day conference, held at the Knight Conference Center at the Newseum in Washington, D.C., combined hotelier-led panel discussions with keynote presentations on voice-activated digital assistants like Amazon's Alexa, ...
