voice assistant
Beyond the Hype: The Rise of Conversational AI in Hospitality
Cendyn | May 15, 2023
The seemingly sudden impact of ChatGPT took many by surprise. But it was many years in the making, and a direct result of the failures of voice search and chatbots that ushered in this next era of conversational AI. You may recall the level of hype voice search once received in the travel sector. Throughout the 2010s, everyone was talking about the coming impact of voice search across a hotel’s marketing, distribution, and operations. Yet, the voice tsunami never landed on shore. Plagued by poor performance, to this day most voice assistants are barely capable of performing simple tasks — not to mention booking a trip. C...
Increase Reservations and Lower Labor Cost by Harnessing Cutting-Edge AI Technology
John Smallwood, President of Travel Outlook | November 29, 2022
How Artificial Intelligence is Changing the Hospitality Industry By John Smallwood, President of Travel Outlook November 2022 If you were to ask 100 hotels what the greatest problem they face in their day-to-day operations is, they would all reply with a similar version of the same story— staffing issues. Staffing shortages have become increasingly problematic for hotels around the world. These issues started before the pandemic and were made exponentially worse by the last two and a half turbulent years. Despite a hotel's best efforts, staffing shortages are noticed by guests and often negatively impact their stays. For most hot...
Nomadix Appoints Mike Womack VP of Partner Sales, the Americas
Nomadix | May 17, 2022
Expert in wireless technology and customer engagement solutions, Womack will work with distributors and strategic business partners to bring the expansive Nomadix product line across multiple markets LOS ANGELES, Calif. – May 17, 2022 — Nomadix® Inc., a technology leader in the hospitality and multi-tenant industries, today announced the appointment of Mike Womack as vice president of partner sales, the Americas. He brings more than 25 years of sales management and business development experience in the wireless technology solutions and services space. He also has a comprehensive technology background that will enable the company to g...
The Automation Generation
Annette™, The Virtual Hotel Agent | March 29, 2022
Why today’s travelers place efficiency ahead of personal connection The hospitality industry has always been a people-centric line of work. Face-to-face conversations with real humans have been the cornerstone of service industries since its inception. A smiling face behind the front desk of a hotel cannot be replaced. Technology, on the other hand, has continually shifted the way guest service representatives interact with travelers and hotel guests. Each generation brings a new disruptive technology that shakes up the way the world does business. With each change, there is resistance, but progress always wins out. In a recent story...
Volara Partners With Josh.ai to Bring Premium Privacy Centric Voice Assistant Solutions to the Ultra-Luxury Hotel Market
Volara | March 16, 2022
Josh.ai to benefit from Volara’s secure integrations, hassle free implementation and best-in-class support. New York, Nashville, and Los Angeles — March 16, 2022 — Josh.ai has selected Volara, part of the Uniguest group of engagement technologies, as its choice partner for hotel applications of its innovative hardware products, including Josh Micro, Josh Nano, and Josh Core. Volara, the voice hub for the hotel industry, in supporting the Josh.ai ecosystem, brings the first voice assistant built specifically for the most discerning guests staying in the most prestigious hotel properties. “Josh.ai is not for every hotelier,” note...
Village Hotels Installs Google Nest Hub Solution Powered by Volara Across All 32 U.K. Hotels
Volara | May 18, 2021
Village Hotels is the first hotel brand to commit to voice enabling its entire portfolio of properties; Technology rollout is the largest implementation voice assistants in hotels in the United Kingdom New York and Warrington, U.K. — May 18, 2021 — Village Hotels has selected Volara to voice enable all guestrooms and guest services in its portfolio of hotels across the United Kingdom with Google’s hotel solution. Volara’s conversation-management software and secure integrations hub will enable guests staying at any of the innovative hotel brand’s 32 properties to use simple voice commands to interact with the hotel and personali...
Hotel Zena, a Groundbreaking Hotel Dedicated to Female Empowerment, Opens With Volara + Google in Every Guestroom
Volara | October 21, 2020
Integration and implementation of the Google Hotel Solution expands Volara’s corporate relationship with Viceroy Hotels & Resorts and launches a new relationship with the Pebblebrook Hotel Trust October 21, 2020 — New York and Washington D.C. — When Hotel Zena opened its doors this month in downtown Washington, D.C., Volara was there to get guests talking via Google Nest Hubs in each of its 191 guestrooms. Implementation of Volara’s contactless guest engagement and touchless room controls solution is part of a systemwide rollout by Viceroy Hotels & Resorts to voice-enable all guestrooms at its luxury boutique hotels. Thi...
Voice Is Here to Stay: Embrace It
Darren Clark | February 11, 2020
Why Viceroy Hotels & Resorts is ‘All In’ with Volara By Darren Clark It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. It’s an era of convenience, when frictionless voice command is replacing friction-filled app downloads, germ-infested tablets, and antiquated telephones to connect guests to information and services and control the room environment. It’s an ever-evolving digital world where speed, efficiency, and immediacy are constantly being optimized. It’s...
