voice booking
The J Collection Partners With Travel Outlook, The Premier Hotel Call Center, to Enhance Voice Revenue and Guest Satisfaction
Travel Outlook, The Premier Hotel Call Center™ | March 28, 2023
SANTA FE, NEW MEXICO (March 2023): Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that The J Collection, a group of 14 unique, locally owned and operated hotels and residences, has partnered with Travel Outlook to optimize voice revenue and improve guest satisfaction. Travel Outlook, known for its highly personalized, efficient and effective services, was chosen to provide training and superior salesmanship to enhance The J Collection’s cross-selling opportunities. As the first and only call center certified by the Kennedy Training Network (KTN), Travel Outlook uses a specific sales approach developed exclusivel...
Using Artificial Intelligence to Positively Impact Your Hotel
John Smallwood, President of Travel Outlook | December 20, 2022
How Hospitality-Specific AI is Changing How We Do Business By John Smallwood, President of Travel Outlook December 2022 Artificial Intelligence (AI) seems to be a buzzword in today’s information age. AI is all around us. It’s in our phones, it’s in our cars, and it’s promised to be the way of the future. AI has captured the interests and imaginations of executives across multiple industries. I recently sat down with Adam and Larry Mogelonsky to discuss the importance of conversational AI and their recent article, Why Conversational AI Exemplifies the New Era of Hotel Operations. What I found was that not all artificial intell...
Annette The Virtual Hotel Agent Offers a 100% Accurate Understanding of Guest Needs Through Its New Feature, Precise Guest Insight
Travel Outlook Premium Hotel Call Center | March 24, 2022
Hotel managers constantly strive to anticipate their guest’s needs and concerns as they work to make their hotels more accommodating and inviting. This task was just made easier by the introduction of a new tool provided by Annette™, The Virtual Hotel Agent™. Annette is an advanced AI-powered voice bot that can answer up to 60% of the calls now being handled by front desk staff, simultaneously improving hotel profitability while providing enhanced guest service. Annette represents a creative and effective way for hotels to address post-pandemic staffing challenges, and to reduce fixed payroll expense. Annette’s new tool is c...
Human Interaction – The Hallmark of a Luxury Travel Experience
Travel Outlook | August 25, 2021
In an Increasingly Digital World, The Importance of Human Interaction Remains High in the Hospitality Industry The last year has changed the way the world operates, and obviously, the travel industry has been impacted significantly. Now that 2020 is behind us, the industry has been reignited, with the demand for travel soaring to new heights. If you’ve flown recently, you would have noticed that airports are once again full of life. All types of travelers are taking to the skies and the road in search of much-needed adventure and relaxation. Travelers embarking on their first trip since 2020 will notice that many aspects have chan...
Five Ways Focused Service Hotels Can Increase Direct Voice Bookings
Doug Kennedy | November 11, 2020
By Doug Kennedy Although they are generally outperforming other lodging segments, most if not all focused and selective service hotels are looking to build occupancy and rate. Indeed, hoteliers can and should continue to focus on digital marketing opportunities to the full extent. However, let us not forget some old-school “analog” ways to generate revenue. Here are a few ideas for training and development. • Offer a small cash incentive for every voice booking secured by the front desk. I know some leaders will say that taking voice bookings is already part of the job description, but I can tell you from experience that mon...
