voice communication
Spokane Tribe Resort & Casino Partners With Travel Outlook to Elevate Guest Service Experience
Travel Outlook, The Premier Hotel Call Center™ | October 2, 2024
Santa Fe, New Mexico (October 2, 2024): Travel Outlook, The Premier Hotel Call Center™, proudly announces its latest partnership with Spokane Tribe Resort & Casino, a leading gaming and entertainment destination in the Pacific Northwest. This collaboration will enhance the resort’s guest services by providing seamless, high-quality call center solutions. Travel Outlook’s unique combination of advanced technology and personalized human touch aligns perfectly with Spokane Tribe Resort & Casino’s commitment to offering unforgettable guest experiences. Spokane Tribe Resort & Casino: An Unmatched Destination in the Pacific N...
Travel Outlook’s Omnichannel Telephony Enhances Guest Service and Reduces Hotel Labor Expense
Travel Outlook The Premier Hotel Call Center | October 19, 2023
SANTA FE, NEW MEXICO (October 2023): In a world where seamless communication is paramount for business success, Travel Outlook is now offering an omnichannel telephony system for its hotel clients. This new system will revolutionize the way hotels connect with their guests, offering a unified and consistent communication experience across all channels. Travel Outlook understands that communication is the cornerstone of success in today's fast-paced business world, and their omnichannel telephony adapts to a hotel’s unique requirements and helps them stay ahead of the competition. The omnichannel system brings together the best of bo...
Bay View Collection Replaces Outdated PBX With Think Simplicity’s Cloud Communication System
Think Simplicity | November 30, 2022
Luxury boutique Maine hotel group upgrades equipment across three existing properties and one new property to consolidate and simplify phone systems BONITA SPRINGS, Fla., Nov. 30, 2022 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today that the Bay View Collection selected its cost-effective, cloud-based phone system for its four properties to ensure consistency in maintenance, lower costs and integrate communications efforts across its portfolio. Aging PBX equipment makes it difficult and complex to forward calls and manage on-hold mess...
Stay Firmly Ahead of Guests’ Wants and Needs
John Smallwood, President of Travel Outlook | August 9, 2022
A solution to help secure lifelong returning hotel guests By John Smallwood, President of Travel Outlook August 2022 A good hotel is always a few steps ahead of its guests. Any experienced concierge will tell you that it pays dividends to anticipate guests' needs before they may even be aware of them. If a guest is checking in for a one-night stay, make them feel welcome by offering a later checkout time to better suit their schedule. If a family arrives around dinner time, hand them their room keys with a list of restaurant recommendations, and offer to have the concierge call ahead and make reservations if needed. Simple anticipat...
Embracing the Efficiency of AI Powered Tech
John Smallwood, President of Travel Outlook | June 9, 2022
How AI Can Facilitate Better Interactions Between Hotel Guests and Employees By John Smallwood, President of Travel Outlook June 2022 Whether management likes to admit it or not, hotels are riddled with inefficiencies. Hotel staff and guests’ interactions are vital in the hospitality industry. Premium service must be hands-on, friendly, and executed with a personal touch. But at times, these interactions can slow down or hinder guests during their stay. Front desk staff may be doing their best to focus on the guests in front of them, but when the phone rings, they must show the caller the same level of service and respect that they...
Phonesuite Acquires Asteria Solutions Group and Adds Full Service ACD (Automated Call Distribution) to Its Voiceware Platform
Phonesuite | September 12, 2018
Phonesuite delivers on hotel industry's demand for single guest-facing services by implementing Exceptional Service ACD into its existing Voiceware platform (BROOMFIELD, Colorado) – September 12, 2018 – Phonesuite, (www.phonesuite.com) a leading provider of hotel voice technology solutions, announced that it has further expanded its Voiceware platform to meet the needs of today's hotel customers through its acquisition of Asteria Solutions Group, a provider of voice communication and call center solutions to leading companies including Trip Advisor. The acquisition will enable Phonesuite to offer hotels single guest-facing c...
5 ways mobile apps will make your guests taste the heaven
Volara | August 12, 2016
The techonology transformed the meaning of hospitality. Actually, there is already so much technology on the market that people (hotel staff and travelers, too) get often confused and overwhelmed. However, your hotel probably stick to some after all. And once you do so, you should get everybody who is necessary to get involved in use of the solution. The same applies for mobile applications. There is a huge boom in this particular kind of technology. You can find many of them developed by the wide range of companies. But what about guests? Does they get it? Do they know that mobile apps are not just another fancy (and useless) tool? If ...
