voice technology
What Customers Want and Expect While Traveling in 2023
John Smallwood, President of Travel Outlook | February 1, 2023
How the hospitality industry is shifting from touch-heavy to touch-free. By John Smallwood, President of Travel Outlook February 2023 There’s no doubt about it, travel has returned and is stronger than ever in 2023. Despite things returning to normal in many ways, the landscape of travel and the hospitality industry has hit an inflection point. Thanks to technological advancements in the last half-decade, and the push for a contactless solution in the last few years, the hospitality industry has shifted from touch heavy to touch-free. In an ever-changing industry, it’s time for hoteliers to embrace change, technological advance...
Get Ready for The Next Intelligent AI-Powered Voice Bot
Travel Outlook | February 15, 2022
An Advanced Technology System Providing Instant Guest Service While Reducing Fixed Labor Expense In 2022, industries across the country are facing critical staff shortages that threaten to cripple their day-to-day operations. Despite the hospitality industry recovering from the disastrous events of the past two years, staff shortages still plague many hotels. Staffing shortages can negatively impact guests’ experiences, deter future reservations, and lead to a significant loss in business. If you’re looking for a way to reduce your fixed labor expenses without falling victim to typical problems associated with staff shortages, conside...
Village Hotels Installs Google Nest Hub Solution Powered by Volara Across All 32 U.K. Hotels
Volara | May 18, 2021
Village Hotels is the first hotel brand to commit to voice enabling its entire portfolio of properties; Technology rollout is the largest implementation voice assistants in hotels in the United Kingdom New York and Warrington, U.K. — May 18, 2021 — Village Hotels has selected Volara to voice enable all guestrooms and guest services in its portfolio of hotels across the United Kingdom with Google’s hotel solution. Volara’s conversation-management software and secure integrations hub will enable guests staying at any of the innovative hotel brand’s 32 properties to use simple voice commands to interact with the hotel and personali...
Hotel Internet Services Unveils Survey Results Revealing New Insight Into Guest and Hotelier In-Room Entertainment and Voice Technology Trends
Hotel Internet Services, Inc. | August 4, 2020
Comprehensive report leveraging feedback from over 700 guests and 200 hoteliers demonstrates escalating demands for the industry’s embracing of service personalization and voice-activated in-room technology. CLEARWATER, Fla. — August 4, 2020 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has released the full results of its latest survey analyzing how in-room entertainment and technology expectations have continued to increase and how such trends mirror the growing prevalence and reliance on newer technologies in daily consumer life. Conducted on more th...
Hotel GMs Share What They Are Doing to Welcome Guests Back Safely and Comfortably
David Berger | July 23, 2020
By David Berger As the hospitality industry realigns to new guest requirements it begins the process of reopening hotels across the U.S. While each of their situations are unique, hoteliers are navigating similar economic and environmental challenges. Now is the time for hotel operators to learn from one another while formulating and sticking to a selection of best practices to ensure guests feel as confident checking in now as they did one year ago. To take the pulse of the industry, I spoke with four hoteliers to better understand their reopening plans. The Gale South Beach aspires to open its doors to the public on October 16th. Whil...
Voice Is Here to Stay: Embrace It
Darren Clark | February 11, 2020
Why Viceroy Hotels & Resorts is ‘All In’ with Volara By Darren Clark It’s a new decade — a time when hoteliers are looking at artificial intelligence and voice technologies not as disruptors, but as innovations that will connect them to guests in more meaningful and lasting ways. It’s an era of convenience, when frictionless voice command is replacing friction-filled app downloads, germ-infested tablets, and antiquated telephones to connect guests to information and services and control the room environment. It’s an ever-evolving digital world where speed, efficiency, and immediacy are constantly being optimized. It’s...
To Serve Guests You Need to Understand Them
David Berger | January 30, 2020
By Dave Berger “Service with a smile” has always been a common hospitality practice in the United States. Welcoming some international guests with this non-verbal cue, however, can be problematic. In Japan, a smile often conveys anger, sadness, or embarrassment rather than joy or friendliness. In Russia, smiling at a stranger is considered insincere and impolite. In the U.S., people nod their heads in agreement or acknowledgement; in Greece, Turkey, and other nearby nations, a single nod of the head upward actually means “no.” And forget offering international visitors a thumbs up. For many cultures, this gesture is vulgar and rude...
4 Ways the Google Assistant Interpreter Will Drive Guest Satisfaction Scores, Boost Loyalty
Dave Berger | January 21, 2020
Investing in translation technology will facilitate accurate dialogues with the world’s 1.4 billion tourists arriving at hotel properties By Dave Berger 2019 is the year of “experiential travel,” with guests demanding more seamless, personalized and transformative stays. With the travel industry already achieving 1.4 billion international tourist arrivals worldwide (two years ahead of the 2020 prediction according to the UN World Tourism Organization), hoteliers need to address the most basic hospitality principle – hotel-to guest and guest-to-hotel communication. Today’s modern, mobile-dependent travelers expect a frictionles...
