Treat Guests Right With Welcome Refreshments

Larry Mogelonsky | June 14, 2017

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) Certain tactics never fail. Offering your guests a little amuse bouche or free beverage upon arrival is an excellent way to get them in a good mood after the stress and exhaustion of travel, helping to set the pace for the rest of their stay. Most hoteliers are aware of this in a general sense, but it is the execution where we often stumble. The expected welcome refreshment is a bottle of wine, a small cheese tray, a fruit place, crackers, cookies or any combination of the five. Nowadays, though, you must look beyond the perfunctory and truly own this aspect of the guest experience ...