Building Customer Loyalty in Restaurant Operations

June 27, 2018

By Frank Schuetzendorf A conversation with Werner Küchler, Director of Paris's Relais Plaza restaurant. Walk along the gallery leading from the hotel's lobby towards the restaurant, and you will see photographs of Marlene Dietrich, Catherine Deneuve, Tom Hanks, Sharon Stone and many other well-known figures posing with Küchler— not the other way around. Werner Küchler has met, served, and conversed with the world's great, rich, and famous. He has even sung to them. As director of the Relais Plaza at Paris's iconic Hôtel Plaza Athénée, Küchler is one of the few remaining truly celebrated rest...