whiteface lodge
Whiteface Lodge Appoints Jonathon Peels as New General Manager
Whiteface Lodge | February 2, 2023
LAKE PLACID, N.Y. – Feb. 2, 2023 – Whiteface Lodge is pleased to announce that Jonathan Peels has been appointed the new general manager of the Four Star Forbes-rated, luxury all-suite resort in Lake Placid, New York. One of premier resorts in the Adirondack region, Whiteface Lodge boasts 96 guestrooms, two restaurants, a spa and an abundance of indoor and outdoor activities for guests across generations to enjoy. Peels brings a wealth of knowledge to Whiteface Lodge with over 15 years of management experience at hotels and resorts around the country. Most recently, he was the resort manager of Palm Beach Singer Island Marriott Beach ...
Sébastien Roelly Joins Lake Placid, New York’s 96-suite Whiteface Lodge as Executive Chef
Whiteface Lodge | May 12, 2021
LAKE PLACID, N.Y. – March 12, 2021 – Sébastien Roelly has joined Lake Placid, New York’s Whiteface Lodge as executive chef. A French-trained chef, pastry chef and restaurateur, Roelly brings more than 20 years of experience in top restaurant and hotel kitchens throughout his native Canada and the U.S. to his new role. His expertise spans the classic French cuisine he embraced from childhood—working his way through the French cookbook collection of his professional chef father—to Italian and Asian fusion cuisine. “We’re thrilled to welcome Chef Sébastien to Whiteface Lodge,” said Joe Giannino, general manager of...
Whiteface Lodge Taps Joe Giannino as General Manager
Whiteface Lodge | November 5, 2020
LAKE PLACID, N.Y. – Nov. 5, 2020 – Whiteface Lodge is pleased to announce that Joe Giannino has been appointed general manager of the AAA Four-Diamond, luxury all-suite resort in Lake Placid, N.Y. Giannino brings a wealth of knowledge to Whiteface Lodge with 30 years of experience at both branded and boutique hotels and resorts, as well as upscale restaurant operations. Among his first leadership projects was a food donation effort at Whiteface Lodge, organized in partnership with the U.S. Department of Agriculture and the Farmers to Families Program, which handed out packages of fresh and dried foods to area residents in need. Refl...
Associate Hiring: A Personality for Hospitality Matters More than Experience
Chris Pulito | July 14, 2015
By Chris Pulito, General Manager, Whiteface Lodge In an industry in which guest satisfaction is paramount, the right personality trumps an experience-packed resume. This simple rule has held up to scrutiny throughout my career managing luxury hotels and resorts: When you're interviewing an associate, look beyond the candidate's resume and focus on how the person in front of you will make your guests feel. While this is particularly vital in the luxury sector, a personality-centered approach to hiring has relevance throughout the hospitality industry even, to a lesser degree perhaps, for those in-demand "express" hotels that put the emph...
Bucking the Resort Fee Trend by Chris Pulito, General Manager, Whiteface Lodge
Chris Pulito | February 12, 2015
Since it first emerged on the hospitality scene in the 1990s, the resort fee has become increasingly commonplace, extending beyond a few resort-dense tourism centers to destinations throughout the U.S. While the practice has drawn scrutiny from the Federal Trade Commission, and press and consumer feedback has been less than enthusiastic, within the hotel industry resort fees have been increasingly embraced as revenue drivers and accepted even as a competitive necessity. Recent years have seen such fees, and revenues associated with them, grow steadily. In fact, Bjorn Hanson, a clinical professor at New York University's hospitality scho...
