Problem, Crisis, … or Something More?

Laura Zizka | April 13, 2020

By Dr. Laura Zizka In the workplace, we often face problems. They could derive from suppliers, employees, managers or customers. This is particularly evident in the hospitality industry where every day is met with new problems which we often refer to as challenges. Problems can be inclusive, i.e. ‘we’ve got a problem’ or accusatory, ‘you’ve got a problem’. Yet they can be dealt with by following SOPs or the rules and regulations the company has set up to deal with the different situations. Some problems take on a new level and become crises. Crises can derive from humans, i.e., a scandal within the company or a human error ...