Exit Interviews and Staying Interviews

Shep Hyken | July 27, 2022

By Shep Hyken One of my favorite sayings is, “What’s happening inside an organization is felt on the outside by the customer.” You can’t expect to consistently deliver a great customer experience if you aren’t creating a great employee experience. So, let’s examine the employee experience to find out what makes employees happy with their jobs.  Some companies conduct exit interviews for employees who have chosen to move on. We can learn quite a bit from these interviews, including problems and shortcomings. Sometimes it’s not that our company isn’t a good place to work, but someone has offered an even better place to w...