wow factor
Creating the Wow Factor in Hospitality
Sean Flakelar | July 11, 2024
We have all heard of the Wow Factor. We see it in architecture, the view, the interiors of a resort or in a sensational meal. We feel it in the smallest and most unexpected touches and gestures. The Hospitality Wow Factor Creating the Wow Factor in hospitality involves going beyond your guests’ expectations to deliver memorable and delightful experiences. Bringing the Wow Factor into your business will set you apart from the competition and build brand integrity. Wow Factor Contributors: Know your Surroundings Utilise the surrounding landscape (rural or urban). Know what’s in your backyard and develop local partnerships to create un...
The ProSo Method to Achieving Service “Wows”
Jana Love | October 9, 2017
By Jana Love In the hospitality industry "wow factor" is a phrase not only used, but something the industry strives to achieve in the service they provide. There is a short list of companies that are noted and revered for consistently achieving this service level. The challenge often misunderstood is executing and delivering the "wow factor". Here's what I mean, as a consumer, we expect a certain level of good, consistent service and anything above this is a bonus. This isn't close to the level of service we are talking about regarding "wow." Studies show 65% of customers that are "satisfied&qu...
