Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Social Media Madness Part Two: How Learning Specifics About Social Media Influencers Will Impact Your Bottom Line
Dean Minett | March 6, 2018
By Dean Minett Last week, I wrote about the promotional opportunities available to hotels through Instagram influencers. Since travelers love posting snapshots of their experiences on the road, hotels are a natural fit for this channel. Instead of interrupting people with blatant self-promotion, we can fly under the radar and advertise indirectly. A carefully curated Instagram star can post artful pictures of a hotel property and it's their endorsement that resonates with the audience, as opposed to the understanding it's a business deal. When done well, it feels natural and spontaneous. When people first starting doing it, you couldn't...
TravelClick and Google Expand Partnership to Help Hoteliers Maximize Revenue in an Increasingly Competitive Market
TravelClick | March 6, 2018
Partnership Gives Hotels an Edge with Early Access to New Beta Products and Unique Data NEW YORK – March 6, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced the Company's expanded relationship with longtime partner Google to enable hoteliers to drive more direct bookings and revenue. This partnership helps independent and small to mid-sized hotel chains to better identify, attract and convert guests when using the combined Google and TravelClick solutions. "In a world where hundreds of thousands of hotels compete daily to win reservations, Google's meta sea...
Panache Management, LLC Selects Aptech Business Intelligence and Enterprise Back Office
Panache Management, LLC | March 6, 2018
Execuvue® BI and PVNG Enterprise Back Office will Handle Financial Analysis and Centralized Accounting for 8 Panache Management, LLC Hotels PITTSBURGH – March 6, 2018 – Aptech Computer Systems announced that Panache Management, LLC selected Aptech's Execuvue Hospitality Business Intelligence and PVNG Enterprise Accounting Systems. Panache will implement the solutions to streamline property data gathering, performance analysis, and centralize financial reporting for its eight hotels. Panache Management, LLC manages hotel brands with equity-interest. Its portfolio includes Hilton, Marriott, InterContinental, Choice, and bo...
Duetto and Protel Announce Technology Partnership
protel | March 6, 2018
Integration enables protel's customer base to deliver personalised pricing and real time reporting via Duetto's Revenue Strategy Platform. San Francisco, 6 March, 2018 — Duetto, hospitality's only Revenue Strategy Platform, and protel hotelsoftware GmbH, provider of on-site and cloud-based advanced property management systems (PMS), have today announced a technology integration to enable the whole of the protel customer base to connect into Duetto's platform of revenue solutions using a standardized and highly efficient enterprise bus solution, protel I/O. protel offers technology and service solutions for the hospitality industry...
How Much Does It Cost To Generate A Voice Reservations Inquiry? How Much Are You Investing In Properly Following-Up?
Doug Kennedy | March 5, 2018
By Doug Kennedy Despite that there is more information for guests to view online than ever before in the history of the lodging industry, the phones continue to ring in reservations offices and at the front desk. Simultaneously, hoteliers continue to increase direct bookings. Hardly a day goes by that I don't see another article on this topic, yet when I click on them the discussion is almost always on website bookings; rarely do I see a mention of voice as a distribution channel. If you are truly committed to increasing direct voice bookings, read on. A first step that I always do with my consulting clients and also with participants i...
Is Your Marriott Hotel HSIA Brand Compliant?
Cloud5 Communications | March 1, 2018
Brand leaders have established HSIA standards and are requiring their properties to get compliant, ensuring positive stay experiences and higher guest scores. High-performing Internet access is the #1 demand/complaint from travelers. In other words, it is mission critical to your hotel's competitive performance. Brand leaders like Marriott know that when a guest selects one of its properties, they expect an optimal experience. One of these expectations is consistent, high-quality Internet service. And their satisfaction will show in your property's guest scores. Marriott developed and maintains Global Property Network Standards (GPNS) f...
TravelClick Launches Artificial Intelligence-Powered Campaign Advisor
TravelClick | March 1, 2018
NEW YORK – March 1, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced the launch of Campaign Advisor on the Company's Guest Management Solutions (GMS) platform. Powered by data from billions of customer touchpoints across the entire guest journey, Campaign Advisor allows hoteliers to better target their marketing and drive more direct bookings. Campaign Advisor's AI-powered, predictive algorithm maximizes bookings for hotels by determining the best send time for each guest. Hotels can set allotted windows of time to send marketing campaigns, and Campaign Adv...
Hilton Appoints Noelle Eder as Chief Information and Digital Officer
Hilton | March 1, 2018
MCLEAN, Va. - Hilton (NYSE: HLT) today announced the appointment of Noelle Eder as executive vice president and chief information and digital officer. Effective March 19, Eder will oversee the continued digital transformation benefiting the guests and team members of the world's most hospitable company. "You don't get to be a leader in hospitality and digital technology without focusing first on your guests," said Jon Witter, chief customer officer. "From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton is leading the way...
Tambourine and Teneo Hospitality Group Announce Strategic Partnership
Teneo Hospitality Group | March 1, 2018
Sales and Marketing Leaders Combine to Boost Hotel Performance New York, NY, March 1, 2018 – Teneo Hospitality Group, the premier global firm representing 300+ independent and luxury branded hotels, resorts and DMCs, and Tambourine, a global leader in hotel ecommerce, have announced a strategic partnership. The two well-known firms, who currently represent more than 700 of the top hotels in the world, will integrate services to increase meeting, group and transient results for their common clients. "It's pretty simple, hotels want more group sales and more direct bookings," said Dave Spector, partner at Tambourine. "So, it made se...
BENCHMARK®, a global hospitality company, Expands in Midwest Adds The Abbey Resort and Avani Spa, Lake Geneva, Wisconsin
The Abbey Resort and Avani Spa | March 1, 2018
A Benchmark Resorts & Hotels Property The Woodlands (Houston), Texas, March 1, 2018 … BENCHMARK®, a global hospitality company, is expanding its presence in the Midwest by adding The Abbey Resort and Avani Spa to its Benchmark Resorts and Hotels® brand portfolio. Set on 90 wooded acres along the shores of Geneva Lake, the year-round resort draws vacationers, corporate groups and sports enthusiasts to its scenic location. Situated in Fontana-on-Geneva Lake, just 75 miles from downtown Chicago and 45 miles from Milwaukee, the area has a long history as a vacation retreat for wealthy industrialists and is known for its q...
IDeaS and protel Expand Partnership to Cloud Enable the Hotel Technology Stack
protel | March 1, 2018
Leading solution providers in revenue and property management expand their partnership to deliver a flexible, secure and integrated cloud platform Tweet: @IDeaS_RevOpt & @protel have expanded their partnership to empower hotels to break free from disparate systems operating in isolation to unite valuable data sources. https://ideas.com/news MINNEAPOLIS, March 1, 2018 – Cloud technology and next-level integrations are accelerating the hospitality industry's ability to access, store and leverage data across multiple systems. Since 2005, IDeaS Revenue Solutions, the leading provider of revenue management solutions (RMS) and advis...
The Applicability of Blockchain in the Hospitality Sector
Shravan Poorigali | February 28, 2018
By Shravan Poorigali Enterprises across every industry are exploring ways to leverage blockchain technologies for business benefits. As proof, $2.1 billion has been spent globally on blockchain solutions in 2018, according to IDC. This is a clear indicator that this emerging technology is here to stay and bring increased opportunities with it. One industry expected to benefit greatly from blockchain, is the hospitality sector. Blockchain is frequently used in business scenarios that involve multiple parties participating in a transaction. Using distributed-ledger technology, blockchain technology removes the middleman in transactions, s...
Intelity Development Efforts Align with Industry Demands
Intelity | February 28, 2018
Study shows the technologies that hoteliers will be investing in the most in 2018 are those found in the Intelity Guest Service Platform [Orlando, Fla. – February 28, 2018] — As hoteliers continue to cautiously increase IT budgets and place a higher priority on digital guest engagement in 2018, according to Hospitality Technology's 2018 Lodging Technology Study, Intelity continues to develop new tools to meet hoteliers' and guests' demands. The developer of the world's first and most widely used integrated guest services platform will showcase its ICE (Interactive Customer Experience™) platform at HT-NEXT in San Di...
Case Study: Historic Airlie, International Conference Destination Relies on Maestro’s Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest
Maestro PMS | February 28, 2018
"When Airlie opened lodging to public and leisure guests we found that our existing system was inadequate. We researched many systems and installed Maestro PMS in the Cloud to support total property operations. It was the right decision. Maestro enables flexible mobile check-in throughout our 300 plus acre property and supports our company's efforts to be as paperless as possible. We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud solution is fantastic." Suzanne Gilmartin, Airlie's Director of Rooms. Airlie, located one hour from Washington, DC in Warrenton, Virginia, was...
When WhatsApp Messages and Emails Became Insufficient to Keep A Growing Concierge Services Team Organized, Concierge Software Came to the Rescue
ALICE | February 27, 2018
Holland's premier concierge & lifestyle service, Con Questa, uses ALICE's concierge technology to keep them organized, aligned, and continuing to delight their clients. Con Questa, Holland's premier concierge & lifestyle service, has selected ALICE's concierge software to keep their growing team organized and aligned. ALICE is the hospitality industry's leading operations technology, used by independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication ch...
From Dreaming to Booking: How to Capitalize on the Full Travel Planning Journey to Increase Direct Bookings
HEBS Digital | February 27, 2018
By Margaret Mastrogiacomo, Vice President Strategy This is the first article in a five-part series that focuses on reaching potential guests throughout the entire travel planning journey by addressing key digital micro-moments in each phase to shape and influence the booking decision. Travel planning. We all know from experience that a lot goes into planning the perfect vacation, and with so many devices and planning resources, the journey is complex. According to a leisure travel study conducted by Phocuswright, 60% of respondents reported that a vacation was their largest discretionary purchase. In light of this, before making this ...
Why a Mobile Cloud PMS is a Perfect Fit for Independent Collections, Groups, and Brands
February 27, 2018
By Jos Schaap CEO and Founder - StayNTouch When was the last time you gave your hotel a makeover? I'm not referring to the property itself; rather, the internal systems you have in place to maximize critical day-to-day efficiency. After all, ensuring you have a seamlessly integrated and user-friendly hotel property management system (PMS) in place can, in many ways, make or break the success of your hotel. The traditional hotel PMS systems that have been the go-to choice for independents and multi-properties in the past are quickly being overshadowed by more modern cloud-based PMS systems. Legacy systems require on-premise hardware, on-...
Manhattan Lodging Index – Fourth Quarter 2017
PwC | February 27, 2018
After ten quarters of continuous RevPAR declines, performance finally turned around in the fourth quarter of 2017. RevPAR increased 1.4 percent, driven entirely by resilient occupancy levels. While supply growth showed signs of deceleration, growth in average daily rate remained elusive. Looking back through 2017, top line lodging performance in Manhattan was all about room night demand. Despite an increase in supply of 2.6 percent, lodging demand grew at a 3.7 percent rate, driving a second year of occupancy growth. However, maintaining pricing power proved challenging in the face of this new supply, resulting in a 1.6 percent decline...
Social Media Madness Part One: How Actively Using Influencers Can Help Your Bottom Line
Dean Minett | February 27, 2018
By Dean Minett Have you ever had the experience of complimenting yourself in front of others? How about the experience of being complimented by someone else? Do the two experiences compare? Of course not. One is worth far more than the other. For example, we all know that happy guests are the most effective ambassadors for your hotel brand. As online reviews became more influential in the booking process, hospitality professionals have learned that curating a fantastic experience for every guest has far-reaching effects. This understanding grows deeper all the time because every detail and every interaction matters. But is it really acc...
How the Blockchain Will Change the World of Hotel Distribution
Harvey Norman | February 26, 2018
By Harvey Norman Lowering costs is one of the biggest challenges that face the hospitality industry while considering opportunities for maximizing revenues. Hotel managers need to think of innovative ways to cut down on costs without affecting the quality of their services. Adopting the blockchain platform as a means of distribution is expected to lower the costs hotels endure directly and indirectly. But switching from the current system and traditional distribution channels is another challenge that lies ahead of hotel managers and their marketing teams. The Cost of Blockchain: As hoteliers consider the benefits of switching their dis...
Powered by Intelity, the Forbes Travel Guide ‘Verified Summit’ App is Now LIVE on the App Store and Google Play
Intelity | February 26, 2018
As the 'Official Mobile and Technology Provider of Forbes Travel Guide,' Intelity develops a digital brochure for the 2018 Star Award Winners celebration in Beverly Hills [Orlando, Fla. – February 26, 2018] — Forbes Travel Guide 2018 Star Award Winners will convene in Beverly Hills tomorrow for "Verified: The Forbes Travel Guide Luxury Summit" to celebrate their recognition as one of the world's finest Five-Star and Four-Star hotels. Also in attendance will be Forbes Travel Guide's 2018 Brand Officials, the top service and amenity providers for each segment of the hospitality industry. To help navigate the event, attendees ...
How Artificial Intelligence Is Changing the Game for the Hotel Industry
Hotelogix | February 26, 2018
Artificial Intelligence has already made a mark across varied businesses and the hospitality industry is fast catching up with this trend. While the hotel industry is an already crowded market, innovation is the key element for hotel owners to stay ahead of the competition. Technologies such as artificial intelligence are vital to maintain a constant growth and to generate more revenues. Hoteliers are already striving for new methods to reach out to customers, know them better, engage them to earn their loyalty. If you are a hotelier, the sooner you embrace smart technologies, the better it would be for your success. Wouldn't it be grea...
Host Hotel Systems’s Property Management System Integrates into TravelClick’s Central Reservations Platform
TravelClick | February 22, 2018
Allows Hotels to Seamlessly Transmit Rates, Availability and Reservations to Maximize Revenue NEW YORK – February 22, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, and Host Hotel Systems, a visionary developer of Front Office and Back Office Management Systems, today announced the joint integration of iHotelier® Central Reservations System (CRS) and Hostpms Property Management System (PMS). This integration allows hotels to instantly update inventory across channels when a booking is made. These automated updates ensure that hotels are always in rate parity across a...
The Top 5 Things You Need to Know Now in Hotel Digital Marketing: February Edition
HEBS Digital | February 22, 2018
By Margaret Mastrogiacomo, Vice President Strategy This month, the industry is abuzz about new Google AMP updates, consumers gaining the ability to mute retargeting ads on the Google Display Network, and ensuring that display campaigns meet the requirements of the Coalition for Better Ads to avoid being blocked in the Google Chrome browser. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed. 1. SEO: New Features for AMP Pages including AMP Stories and AMP for Email. While last month it was the Google Speed Update making headlines, in February it's important to als...
