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Technology
Carver Companies Finalize Expansion into Canada
the Carver Companies | February 6, 2018
Carver Hotel Group and Carver-Olson Search Expand Services into Canadian Market and Prepare for United Kingdom ATLANTA, GA – February 6, 2018 – In an aggressive growth move, Carver Hotel Group (CHG) and Carver-Olson Hospitality Search (CO) have announced the finalization of expansion of their services into Canada. The completion of this process will allow for Canadian clients to assure utilization of Canadian citizens on their assignments, to be invoiced and transact business in Canadian Dollars (CAD); and for Task Force Consultants to invoice and be paid in CAD, utilizing the same "Five Day Pay" commitment that has set Car...
Training Your Hotel Staff on a New PMS Should Take Minutes, Not Days
February 6, 2018
By Jos Schaap Time is an incredibly valuable currency, especially in the hospitality world. Running a hotel effectively requires efficiency and guest-focus to always be top of mind — which means your staff, internal processes, guest observations (and more) all have to be firmly intact, supported and operating smoothly to ensure ongoing success. While aiming to work smarter, not harder, hoteliers frequently find themselves searching for advanced solutions to enhance daily operations and streamline management efforts. After all, the more time these solutions can save a hotel, the better. This is where the consideration of PMS soluti...
Agilysys CEO Ramesh Srinivasan to Participate on Gaming Industry Panel at ICE Totally Gaming 2018 in London
Agilysys | February 6, 2018
Panel Discussion to Focus on Non-Gaming Revenue Trends for Casinos LONDON, UK — February 6, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Ramesh Srinivasan, the company's President and Chief Executive Officer, will be featured on an executive industry panel at the ICE Totally Gaming 2018 tradeshow February 6-8 at ExCel in London. The panel session, "Gaming vs. Non-Gaming Trends: Making Profit on Non-Gaming Amenities", takes place on February 6. The session will feature a discussion on non-gaming revenue sources and ways to ...
Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties
ALICE | February 5, 2018
The ALICE platform will allow Posadas to increase accountability and operational efficiency for all hotels across the eight Posadas brands via a unified and shared technology platform New York, NY — February 6, 2018 — Leading hospitality operations platform ALICE has been selected by Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, to power operations for their portfolio of 147 properties. Uniting all eight of Grupo Posadas' hotel brands with a robust technology platform will support and improve standardization of operations across the group and provide for insights from guest request and staff performance...
6 Hotel Booking Trends We’re Watching in 2018
Gautam Lulla | February 5, 2018
By Gautam Lulla Significant changes look set to transform the travel industry in 2018. Blockchain technology, China's booming tourist sector, and the continuing travel ambitions of Airbnb, Facebook and Google all look set to define the coming 12 months. Here are six major trends we will be keeping an eye on in 2018. 1. Review platforms attempting to dethrone TripAdvisor The dominance of the world's biggest travel review site will be heavily challenged in 2018. Along with the less-than-stellar performance of its hotel booking product, TripAdvisor's reputation suffered following revelations that it censored reviews concerning rape allegat...
Hospitality Financial Leadership – Free Property Management Software – More Disruption?
David Lund | February 5, 2018
By David Lund Our industry is ripe for all kinds of disruption. The two big disruptors today are online travel agents and home sharing services. If we look back, we see all kinds of "other" disruptors that seemed on first glance to be negative. In many cases, they ultimately helped solve a problem we could not master. Or, they ended up being better at the task than we were. The first and largest one that comes to mind is in food and beverage operations. The disruption comes in two forms: pure outside competition and internal desire. The outside disruption—the free-standing restaurant—has been prolific and its effects are deb...
NIMBYism: The Most Significant Cultural Threat for our Industry in 2018
Thomas Mielke, London | February 5, 2018
By Thomas Mielke In a meeting with the CEO of a student housing owner-operator just before the holidays, our conversation steered from 'anticipated challenges for 2018' to local politics and frustrations caused by difficulty in getting through planning permission for new-build developments. The conversation reminded me of others that I have had with hotel companies and developers as well as restaurant operators in the recent past – they all referenced the rise of 'NIMBYism' as something that has caused a lot of frustration to them and their companies. NIMBYism is the acronym for 'Not In My Backyard' – a phrase often used by ...
Hotel Website Conversion Rates: Key Tactics for Improvement in 2018
HEBS Digital | February 5, 2018
By Max Starkov Background As the travel planning journey continues to become increasingly more complex, hoteliers need to be looking for more impactful ways to engage and retain their best potential guests. Today's typical online travel consumer is exposed to over 38,983 micro-moments in any 60-day timeframe, during which time they visit an average of 18 websites via multiple devices in eight sessions before making a hotel booking (Google). Hotels are not just competing with OTAs, their competitive set, and Airbnb—they are also competing with every micro-moment that distracts the travel planner, such as emails, text messages, vide...
How Hotels Can Increase Revenue Without Putting More Heads in Beds
ALICE | February 4, 2018
by Alex Shashou The rise of the sharing economy and the digital revolution are leading to new ways of thinking about what a hotel can be. By leveraging hotel assets, people and services in innovative ways, hotels have unprecedented opportunity to open new revenue streams, improve loyalty, and grow their customer base. _____ In early 2017, AccorHotels celebrated its 50th anniversary by announcing AccorLocal. A program designed to integrate the brand's hotels into their surrounding communities, AccorLocal invites a new way of thinking of what a hotel can be and provides a blueprint to other hotels looking to leverage their properties and ...
Guests from the European Union Could Soon Cost Unprepared Hoteliers
John Barchie | February 2, 2018
By John Barchie As of May 25, 2018, hotels accepting reservations from citizens of an European Union (EU) country could be at risk for fines, depending on how those reservations were made. This is because hotels may fall under the purview of the new General Data Protection Regulation (GDPR) when it takes effect. GDPR was designed to better protect EU citizen data and ensure that companies storing that data should possess it. Standards vary based on where the data originates from, but generally any information like name, address, credit card number, etc. is covered. In the domestic U.S., protected data is defined as Personally Identifyin...
How to Convert Travel Dreamers into Bookers at the Start of 2018
MyTravelResearch.com | February 2, 2018
At this time of year, millions of people all over the world start dreaming about their next holiday as they return to work after the December-January break. The travel industry needs to inspire those dreamers via an emotional connection then trigger them into making a booking, says MyTravelResearch.com, which shows travel destinations how to convert travel trend insights into actions that grow visitation and yield. "Many tourism businesses don't enjoy marketing," says Carolyn Childs, co-founder and strategist for the company. "They prefer to focus on delivering the experience. But to the potential customer, the first touch point is part...
Cetis Announces VoIP Phones Interoperable with Broadsoft
Cetis | February 1, 2018
TeleMatrix and Teledex brand VoIP phones have completed interoperability testing with the BroadWorks Call Control Platform. Cetis announces that Teledex and TeleMatrix brand VOIP telephones have formally completed interoperability testing with BroadWorks. The telephones are now interoperable with the BroadWorks SIP interface.The testing covers the Cetis versions and BroadWorks release listed below. Other versions tested previously are documented in the PCG. Cetis Version 3.0.0-040|BroadWorks Release 22.0 TeleMatrix 9600IP, 9602IP, 3300IP, 3300IP-TRM, 3302IP, 3302IP-TRM Teledex E100IP, E100IP-TRM, E103IP, E200IP, E200IP-TRM, E203IP, N...
Destination Hotel in South Africa Chooses IDeaS for Dynamic Pricing Capabilities
IDeaS | February 1, 2018
Four-star Spier Hotel selects IDeaS RMS to strategically maximise revenue for high and low seasons LONDON -- IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is pleased to announce a partnership with one of South Africa's best-known destination hotels, the Spier hotel, which has selected flagship IDeaS Revenue Management System (IDeaS RMS) to streamline their business. Situated in the Cape Winelands on a historic wine farm, the 155-room Spier Hotel has become increasingly popular with both conferencing clients and leisure visitors wanting to experience the beauty of the So...
The Clock is Ticking Towards GDPR Compliance; If Your Hotel is Struggling, Beekeeper Can Help
Beekeeper | February 1, 2018
Already GDPR compliant, the Beekeeper digital workplace app protects employees and hotel guests against data threats SAN FRANCISCO, CA February 1, 2018 - In just a few months, the European General Data Protection Regulation (GDPR) will require every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply after May 25, 2018, is risking heavy fines. Beekeeper, developer of a digital workplace app where operational systems and communication channels live within one secure and intuitive platform, announces that it...
The Rainmaker Group Ends 2017 with Record-Breaking Growth
Rainmaker | February 1, 2018
Company experiences a 64 percent increase in hospitality property deployments year-over-year ALPHARETTA, GA – Feb. 1, 2018 – The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that the company ended 2017 with record-breaking performance and growth. Year-over-year, Rainmaker experienced an astounding 64 percent increase in hospitality property deployments. The revintel® business intelligence solution led the way, with an almost 78 percent increase in property deployments. During 2017, a number of new customers joined Rainmaker's global h...
Agilysys’ Lodging Management System® Adds Mobile Housekeeping to Help Customers Increase Productivity and Maximize Revenue
Agilysys | January 31, 2018
New Housekeeping Functionality in Industry-Leading Property Management System Includes Real-Time Updates ALPHARETTA, GA. — January 31, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced new mobile housekeeping capabilities in the latest release of its Lodging Management System® (LMS). In addition to Mobile Housekeeping, LMS 7.4, announced during G2E in October of 2017, includes a wide range of new industry-leading features and add-on functionality that will enable operators to improve operational efficiency and drive revenue. Mob...
North American Hoteliers Welcome Uptick in Rates & Bookings Across All Travel Segments as 2018 Begins
TravelClick | January 31, 2018
Transient Leisure Travel Sees Particularly Strong Bookings Boost of 6.8 Percent during Q1 NEW YORK – January 31, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today released new data from the Company's January 2018 North American Hospitality Review (NAHR). According to this data, North American hoteliers are starting the New Year with gains across all travel segments in the first quarter of 2018, up 0.7 percent in average daily rates (ADR) and up 2.1 percent in bookings. The transient leisure segment in particular stands out during the first quarter, with bookings up an...
Groundbreaking rGuest Stay PMS Solution Adds Facial Recognition for More Efficient Guest Service
Agilysys | January 31, 2018
Cloud-based Property Management System Leads in Innovation ALPHARETTA, GA. — January 31, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that facial recognition has been added as one of the innovative capabilities of their rGuest® Stay PMS solution to help streamline operations and deliver an improved guest experience. Built on the rGuest hospitality platform, the property management system is a native cloud-based solution that delivers innovations in guest service, property operations and 3rd party integrations. Facial recog...
Only One Thing Will Disrupt OTAs (and It Ain’t Blockchain)
Douglas Quinby | January 30, 2018
by Douglas Quinby OTA bashing is about as old as OTAs themselves. It's been bountiful fodder for media hype and conference roundtable hysterics for decades. We've heard it all before, from airlines, hotels and the myriad technology companies, startups and consultants that seek to serve them: OTAs are expensive, innovation-stifling gatekeepers who add far more cost than they deliver in value to travel brands or consumers. So many innovations – from GNEs (anyone remember those?) and NDC to metasearch and loyalty programs – were supposed to spell the death knell for OTAs. Just one thing: it never happened, and all those...
Agilysys rGuest Pay Complete Gateway Solution Now Supports Worldpay
Agilysys | January 30, 2018
New Partnership Provides Integrated Acquirer Services and a Simplified Payment Process ALPHARETTA, GA. — January 30, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced support for Worldpay in their rGuest Pay® gateway solution. rGuest Pay offers the hospitality industry's first, PCI-validated, point-to-point encrypted (P2PE) payment gateway that meets the latest and most robust security needs of merchants everywhere. Customers using the rGuest Pay gateway and Worldpay will have a payment solution that handles the entire payment p...
Facebook Dynamic Ads for Travel: A Marketing Tool to Boost Direct Bookings
HEBS Digital | January 30, 2018
By Victoria Hsia Facebook Advertising has always proven its value for brands striving to reach the platform's massive audience, but now it may become even more valuable. In a recent announcement, the social media platform revealed upcoming changes to its News Feed algorithm which prioritize organic content from family, friends, and groups. This means that users can expect to see less organic brand content, giving brands more pressure to invest in Facebook Advertising in order to maintain and build reach in the News Feed. While Facebook continues to limit brands' organic reach, it also continues to develop more effective Facebook Adverti...
dormakaba and OpenKey Partner For Mobile Access at AMResorts
dormakaba | January 30, 2018
Mobile Access Leaders Integrate Hotel App with Secure Mobile Technology to Deliver Convenience and Greater Guest Loyalty MONTREAL, QC, CANADA – January 30, 2018 – dormakaba, the provider of Saflok™ and Ilco™ electronic locks, announced it has partnered with OpenKey, the industry standard for keyless mobile entry to deliver mobile access at an AMResorts property. dormakaba and OpenKey first established a Preferred Partnership in February 2016 to provide fast, efficient installations of hospitality Mobile Access systems. Most recently, the partnership resulted in a mobile access solution at the AMResorts AAA Five D...
Angie Hospitality, 2017 TechOvation Award Winner, Returns as Gold Sponsor of HT-NEXT 2018 Conference
Angie Hospitality | January 30, 2018
Creator of industry's only purpose-built interactive guest room assistant partners with leading hotel technology conference as sponsor of 2018 event SAN JOSE, Calif. – January 30, 2018 – Angie Hospitality, developer of the world's first enterprise-class, cloud-managed interactive guest room assistant, purpose-built for the hotel environment, is announcing its sponsorship of HT-NEXT 2018, taking place in San Diego from March 12-14 at the Manchester Grand Hyatt. One of the fastest growing industry events, the three-day conference combines Hospitality Technology's Hotel Technology Forum and HTNG's North American Conference to o...
Going Safe May Leave You Sorry When It Comes to Your Hotel Technology Decisions
January 30, 2018
By Jos Schaap CEO and Founder - StayNTouch It has long been said that making the safe choice when investing in a hotel technology partner is always the right decision. This is a recognized phenomenon, epitomized by the traditional axiom of purchasing agents that "nobody ever got fired for buying IBM equipment." While it is true that large well-established tech brands tend to be more widely adopted and influential, they may not be the best choice for every business, and in fact, could leave you regretting your decision in the long run. We see a substantial amount of consolidation with the operations side of the hotel industry lately. Jus...
