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Technology
Viejas Casino & Resort Selects InfoGenesis® POS and rGuest® Pay from Agilysys to Ensure the Security of Guest Information and Enhance the Guest Expe
Agilysys | January 30, 2018
San Diego-Based Indian Gaming Resort Expands Relationship with Agilysys at New Tower ALPHARETTA, GA. — January 30, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Viejas Casino & Resort will implement Agilysys InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay, to optimize food and beverage delivery and enhance guest service throughout the planned casino expansion. The Forbes Travel Guide 4 Star and AAA 4 Diamond rated Viejas Casino & Resort will open a new luxury tower called Willows Hotel & Spa on T...
Agilysys LMS Increases Payment Security with Support for Elavon Payment Gateway Services
Agilysys | January 30, 2018
Industry-Leading Property Management System Extends Payment Compatibility ALPHARETTA, GA. — January 30, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced general availability of its Lodging Management System® (LMS) version 7.3.6 for those customer that are not ready to move to LMS 7.4. This version includes several enhancements for payment options, such as support for rGuest® Pay Connect and rGuest® Pay iFrame. Agilysys LMS is recognized as one of the hospitality industry's premier property management solutions, wit...
Agilysys Donates Property Management Software to University of Nevada, Las Vegas to Assist Hospitality Students in Practical Learning
Agilysys | January 29, 2018
UNLV's Harrah College of Hospitality and Agilysys Partner to Promote Learning at Current Campus and New Hospitality Hall ALPHARETTA, GA. — January 29, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, and UNLV's Harrah College of Hospitality, today announced that Agilysys is providing their industry-leading property management system, LMS®, for use by students and teachers as part of the hospitality educational program at the college. Installation of the software, training of employees and ongoing support are included in the partnership, allowi...
How is the Hotel Industry Using AI to Provide an Awesome User Experience?
Mitul Makadia | January 29, 2018
by Mitul Makadia In the 21st century, industries that remain adamant about integrating new technological revolutions are most likely to regress in their course of development. Businesses across the globe have realized how important it is to include contemporary digital technology to drive constant growth and revenue. The last decade has seen incredible innovations and breakthroughs in the landscape of digital solutions. One of such compelling technologies is called Artificial Intelligence (AI). Often misconceived as a replacement for human power, the concept of AI as a technological aid is much larger, wider and pervasive. It has create...
Nordic Choice Hotels Celebrates Milestone in Security Innovation with Implementation of ASSA ABLOY Hospitality Mobile Access at Multiple Properties
Nordic Choice Hotels | January 29, 2018
Leading Scandinavian hotel chain completes upgrade of more than 3,000 rooms to mobile key functionality with ASSA ABLOY Hospitality Mobile Access Stockholm – January 29, 2018 – ASSA ABLOY Hospitality, the global leader in hospitality security technology, announces the implementation of its Mobile Access keyless entry to more than 3,000 rooms at six Nordic Choice Hotels properties in Stockholm, Sweden. The groundbreaking multi-property upgrade encompassed Clarion Hotel Stockholm, Quality Hotel Globe, Clarion Hotel Amaranten, Hobo, Clarion Sign and Quality Hotel Friends. Officially going live at Nordic Choice Hotels' annual Wi...
Vizergy® Enhances TargetingHub™
January 29, 2018
A game changing platform that identifies target prospects based on your guest history through multiple data interfaces, so hotel marketers can deploy smarter marketing campaigns. JACKSONVILLE, Fla., January 29, 2018 -TargetingHub™ expands the functionality of the Vizergy Marketing System (VMS™) by allowing clients to easily integrate PMS and POS data with various marketing databases such as Salesforce and IBM's Watson Campaign Automation in one central platform. These interfaces allow customers to seamlessly analyze customer data, launch strategic marketing campaigns and measure results, all within one system. TargetingHub ...
Agilysys and Xuvi Announce Strategic Partnership to Offer Hospitality Customers Immersive Data Analytics and Revenue Optimization
Xuvi | January 29, 2018
Agilysys Customers to Benefit from Analytics Using Big Data and Artificial Intelligence with New Technology Integration ALPHARETTA, GA and LAS VEGAS, NV — January 29, 2018 —Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, and Xuvi, a data science company that uses immersive data analytics and automation to help companies make intelligent data-driven decisions about their business, announced that Agilysys is now a reseller of Xuvi's solutions. This strategic partnership will help Agilysys customers increase profitability and improve guest loyalty. Xuvi's ...
OfferCraft and Agilysys Announce Strategic Partnership Helping Customers Use Artificial Intelligence to Optimize Marketing Offers and Revenue
OfferCraft | January 29, 2018
Solutions from OfferCraft Integrate with Agilysys POS and PMS Products ALPHARETTA, GA and LAS VEGAS, NV — January 29, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, and OfferCraft, a software company that uses artificial intelligence and gamification to make content more effective, today announced that Agilysys is now a reseller of OfferCraft's solutions. As part of the new relationship, OfferCraft's software is being integrated with Agilysys' point-of-sale and property management solutions to help hospitality venues increase revenue and guest s...
The State of Central Reservations Systems
h2c | January 25, 2018
Key Hotel Requirements Driving the CRS Evolution Written and researched by Christin Hänsel, Michaela Papenhoff, Ralph Merten and Friederike Winkowski Today's travelers have high expectations of a personalized e-commerce experience along their journey, which makes guest-centric functionalities a top priority for a hotel chain's central reservations systems (CRS). As a result, the hoteliers' demand for innovative and improved CRS services continues to grow. Although many of the related digital marketing, distribution and guest retention requirements can be found on the development roadmaps of the CRS providers, it remains mission cri...
TravelClick Unveils Revamped Rate360® Platform with Both Meta and Unlimited Real-Time Shopping
TravelClick | January 25, 2018
Newest Version Offers 600+ Rate Shopping Sources and 95%+ Direct Connections NEW YORK – January 25, 2018 – TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, today announced the newest version of its industry-leading hotel rate shopping product, Rate360®. The revamped Rate360 offers customers a brand new look and feel, real-time rate shopping, meta shopping and integrated forward-looking demand data via TravelClick's Demand360®. With over 22,000 customers, TravelClick's Rate360 is already the most trusted rate shopping tool in the market. Global brands including Hilton Worl...
Top 10 Must-Have Hotel Technologies in 2018
January 25, 2018
By Jos Schaap CEO and Founder - StayNTouch According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 – with the dominance of digital and mobile. It is safe to say that hotel success and technology go hand in hand and hotels must step up their "technological game" if they hope to differentiate themselves and engage with guests. Being ahead of the curve will not only increase your profits, doing something new will get you extra exposure, drive loyalty and bring in new guests. Ex...
Why Human Hotel Live Chat is Better Than Chabots
Lodging Interactive | January 25, 2018
PARSIPPANY, NJ - January 25, 2018 If you were to call a hotel, which would you rather get: an automated system that spent fifteen minutes and eight side menus to get through without resolving your problem, or an actual person who can help you immediately? You'd choose the person, every time. Everyone would. Live chat is no different. Live chat with real, actual people will be superior than conversations with chatbots on the other side every single time. It may cost a little bit more to pay someone to handle the live chat, but it's a cost that will provide a return on investment multiple times over. Here's how… Chatbots Are Stuck ...
Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?
Terri Miller | January 25, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The hotel industry dramatically changed with the launch of TripAdvisor in 2000. Today, the site is one of the largest recognizable brands in the world, with more than 315 million members and over 500 million reviews. While initially reviews were just a small part of their rollout – the site debuted with a button that asked travelers to add their own reviews. Guests embraced the concept and TripAdvisor is now one of the key instruments in measuring guest experiences within the industry. Today, the notion of soliciting user generated content, specifically for t...
New Guide Outlines Strategies for Building Thought Leadership, Influence and Market Leadership
Puzzle Partner | January 25, 2018
Travel and Hospitality marketing agency Puzzle Partner shares content marketing tactics that drive trust, visibility and sales TORONTO, ON (January 25, 2018) – We have entered an age where leadership matters more than ever — thought leadership, to be exact. Building trust, credibility, awareness, and influence to increase profits is more than just a goal of most CEOs and executives. It's also the topic of a new guide from the leading travel and hospitality technology marketing agency, Puzzle Partner. The firm recently published "Thought Leader - Market Leader" developed to help brands become a sought-after source for informa...
Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team
ALICE | January 24, 2018
ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii. Karen was previously the Director of Sales of GoConcierge, a concierge technology rival acquired by ALICE in September, following its $26M Series B funding in August. Karen learned the keys of a concierge at The Ritz Carlton, Kapalua in Maui, Hawaii, where she began her journey as a Lobby Concierge in 1991. A true hospitality enthusiast, Karen wore many hats during her long-standing service with the world-renown hotel group. In 1994, she was promoted to Concierge and Guest Recognition...
Beekeeper’s ‘Bee School’ is Back in Session
Beekeeper | January 24, 2018
'If Not You, Who? Cracking the Code of Employee Disengagement' will kick off the 2018 Webinar Series on January 31 taught by Best-Selling Author and Employee Engagement Expert Jill Christensen SAN FRANCISCO, CA JANUARY 24, 2018 - Employee engagement is a big buzz word in hospitality, but few hoteliers truly understand its meaning. It's not just about satisfying employees; satisfied employees are there to "get" something from employment, but engaged employees are there to "give" something to the organization and its customers. In hospitality, an engaged employee will do everything possible to ensure an exceptional guest experience. It's ...
Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap
Maestro PMS | January 24, 2018
Tablet Full-Front Office Operation, Strengthened Direct Online Booking, Spa Tablet Capability and 2-Way Guest Service Texting Lead List Markham, Ontario – January 24, 2018 – When there is a revolution in technology, it reshapes how hoteliers do business. Maestro PMS is a leader in adapting emerging technologies and property software. Maestro's newest solutions make hotel operations more efficient, staff more productive, and properties more profitable. Maestro PMS's 2018 Product Development Roadmap includes versatile mobile processes, online booking innovations that drive revenue, and flexible 2-way mobile guest engagement th...
PwC’s Lodging Outlook for U.S.: Hospitality Directions for 2018
PwC | January 23, 2018
Compelling economic and industry fundamentals suggest continued momentum for 2018 Less than a month into 2018, the eight-year growth cycle in the lodging industry lumbers on. While RevPAR performance in the third quarter of 2017 appeared to take a breather, the combined impacts of improving economic fundamentals and the regional increase in performance associated with the aftermath of Hurricanes Harvey and Irma resulted in a stronger fourth quarter, driving home a solid finish for the year. Going forward, the Tax Cuts and Jobs Act is reportedly providing a boost in business and consumer sentiment, and is expected to contribute to GDP gr...
Choice Hotels Introduces Lodging Industry’s First Major Central Reservation System in 30 Years
Choice Hotels | January 23, 2018
ROCKVILLE, Md., Jan. 23, 2018 -- Building on a legacy of innovations, Choice Hotels International, Inc. (NYSE: CHH), announced today the transition to choiceEDGE, the first new global reservation system (GRS) from a hotel company in over 30 years. The state-of-the-art distribution platform supports more than 6,500 Choice Hotels properties globally. The choiceEDGE platform leads the way for the industry's shift towards accelerated global digital communication and guest experience personalization through data analytics. choiceEDGE and its cloud-based, technically advanced design is built to effectively handle the current and future vo...
Lodging Interactive Announces Rosella Virdo as Its Chief Operating Officer
Lodging Interactive | January 23, 2018
PARSIPPANY, NJ – January 23, 2018 - Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the promotion of Rosella Virdo as its Chief Operating Officer. Ms. Virdo joined Lodging Interactive in 2009 and most recently served as Managing Director of CoMMingle, the company's Social Media and Reputation Management Division. "Rosella continues to demonstrate her skills and passion for our company and has displayed her unwavering commitment in mentoring her team members and to the success of our company," stated DJ Vallauri, Founder & C...
StayNTouch Brings PMS Mobility to Hotel Van Belle and Hotel Queen Anne in Belgium
StayNTouch Inc. | January 23, 2018
Bethesda, MD – JANUARY 23, 2018 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with the Queen Anne Hotel and the Hotel Van Belle, both in Brussels, Belgium, with the deployment of its Rover PMS™ and Zest™ products. "Our hotels have been owned and continuously run by our family for many years. In fact, the Hotel Van Belle has been running for 112 years," said André Hermans, owner and General Manager of both properties, "Recently we have made a push to upgrade our outdated technology systems. We not only wanted to brin...
Hospitality Innovators to Converge at Sixth Annual RSS This July
Kalibri Labs | January 23, 2018
Hotel Industry Leaders Meet to Confront Challenges of Evolving Consumer Trends and Increasing Complexity in Distribution and Technology Washington, D.C., January 23, 2018 — Hoteliers and industry thought leaders will come together July 10 to identify the major trends transforming hospitality and share best practices for facing them at the annual RSS in Washington, D.C. The sixth RSS will be held at The Newseum on Pennsylvania Avenue, just a few blocks from The White House. "The Newseum is a perfect venue for RSS in its sixth year, because it seems like it's a new story in this industry every day," said Patrick Bosworth, Co-Founder...
IBC Launches ‘ILES: A Year of Learning Webinar Series’ for Independent Hoteliers
IBC Hospitality | January 23, 2018
Online education forum to provide more value in less time without big cost or time commitment Phoenix (January 23, 2018) – Hospitality events are growing by leaps and bounds, and as a result, it is becoming more difficult for hoteliers to choose one conference over another – if they can even make time or find the resources to travel at all. Therefore, IBC Hospitality Technologies is launching the InnDependent Lodging Executive Summit: A Year of Learning Webinar Series and "Meetings in Meetings" designed to provide relevant information to hospitality owners and operators in a convenient and cost-effective format. Companies su...
Digital Signage Expo 2018 to Offer Educational Opportunities in Digital Signage for Hotel Operators, System Administrators, Marketers and Technologist
DSE | January 23, 2018
Atlanta – Digital Signage Expo (DSE), the world's largest international trade show and educational conference dedicated to digital displays, interactive technology and digital communications networks will present new educational opportunities designed specifically for hotel operators system administrators and technologists March 27-29, 2018, at the Las Vegas Convention Center. The seminar programs are part of DSE's Educational Conference designed to help attendees learn about the newest technologies available, how successful digital signage strategies are being implemented, and how to best take advantage of them to strengthen gues...
