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Technology
Skyline Hotel and Casino Chooses Agilysys Hospitality Solutions to Deliver a Superior Guest Experience at Newly Opened Hotel
Agilysys | January 23, 2018
Nevada Casino and Hotel Property Implements Agilysys POS and PMS Solutions ALPHARETTA, GA. — January 23, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Skyline Hotel and Casino in Henderson, Nevada is implementing Agilysys InfoGenesis® POS and Visual One® PMS solutions for their newly opened hotel. The point-of-sale and property management solutions from Agilysys will help optimize food and beverage operations, and assist staff in delivering extraordinary guest experiences at the new hotel. More than 50 years old, t...
IDeaS Announces 2017 Cornell Revenue Management Scholarship Recipients
the School of Hotel Administration | January 22, 2018
IDeaS and Cornell Scholarships help advance careers of next-generation hotel leaders Tweet this: #RevenueManagement leader @IDeaS_RevOpt awards seven hospitality professionals with prestigious scholarships in partnership with Cornell University. http://bit.ly/2Bkqnas MINNEAPOLIS – January 22, 2018 – IDeaS Revenue Solutions, a leading provider of revenue management software solutions and advisory services, today announced the 2017 IDeaS Cornell Management Scholarship winners. Offered in partnership with the Cornell University School of Hotel Administration within the Cornell SC Johnson College of Business, the scholarship pre...
Security Issue at Sabre Affects Rosewood Hotel Group Guests’ Payment Card Information
Rosewood Hotel Group | January 22, 2018
Los Angeles, CA, January 22, 2018 - Rosewood Hotel Group ("Rosewood") announced today an issue affecting certain Rosewood guest reservation information that was maintained on the systems of Sabre Hospitality Solutions ("Sabre"), a service provider used by Rosewood and other major hotel brands to process guests' hotel reservations. Sabre informed Rosewood that other hotel brands were similarly impacted by this issue. The issue occurred on Sabre's systems and did not affect Rosewood's own systems. Sabre notified Rosewood in late December 2017 that it had uncovered evidence that, between May 29, 2016 and January 11, 2017, an unauthorized p...
SHR Announces New CRS Product, Global PMS Integrations, and European Direct Connect
SHR | January 22, 2018
HOUSTON, TX, January 22, 2018—SHR, Sceptre Hospitality Resources, a leading provider and pioneer of advanced hotel distribution technologies, has unveiled a new CRS product, in addition to three new global Property Management System (PMS) integrations for its Windsurfer® CRS, and a powerful new direct connect with one of the largest Online Travel Agencies (OTAs) in Europe. New CRS Product Expanding on its legacy of innovative CRS solutions, and in direct response to market demand, the company is now offering a new CRS product, Windsurfer® CRS Essentials. A truly new Windsurfer, Essentials is a streamlined CRS and booking e...
Milestone Enhances Local Events Publishing Platform with New Channels & Third-Party Site Compatibility
Milestone Inc | January 22, 2018
Milestone's Local Events can now push events to Facebook Local and Eventbrite and can be deployed on non-Milestone CMS websites. Santa Clara, CA | January 22, 2018. Digital Marketing software vendor Milestone Inc has launched new features for its local events publishing platform. The events platform, part of Milestone's Digital Presence Cloud, allows businesses to add local events to their website manually, or by accepting events from nearby locations - automatically. "Milestone's events management platform provides massive SEO boosts to businesses," said Sathya Krishnamurthy, Milestone VP of Products. "A business in Chicago could accep...
Your Top 10 Digital Marketing New Year’s Resolutions
HEBS Digital | January 19, 2018
By Garrick Lee and Kerryn Gower As we say hello to 2018, January marks a time of resolutions and new beginnings. During this month, it's important for hoteliers to reflect on their past strategies and analyze results in order to set the framework for a successful year. Mapping out goals and determining your top digital marketing priorities are the first steps in executing a strong plan that achieves greater results than the year before. With the trend of increasing levels of supply and steadying levels of demand continuing in 2018, hoteliers need to reach potential guests at meaningful micro-moments throughout the entire travel planning...
Hotel Tech in 2018: Tools and Technologies to Remove Friction and Deliver Value
Expedia.com | January 18, 2018
By Arthur Chapin Simply keeping up with the digital expectations of today's tech-savvy consumer is no longer an option. Exceeding those expectations is a travel industry imperative and an opportunity for hotels to focus on the only thing that truly matters to consumers: the end-to-end guest experience. One reason for the growing consumer adoption of new technologies is their growing digital impatience and expectation for instant responses, answers and solutions to their queries and purchasing requests. Underscoring this is the growing adoption of digital assistants. Today, 62 percent of consumers are comfortable with an AI application r...
Modern PMS: The Ultimate Hotel Revenue Generator
January 18, 2018
By Jos Schaap CEO and Founder - StayNTouch Every hotel owner and manager strives for the same goal: delight guests while generating significant revenue and profits. But achieving this holy grail often proves elusive. Many hotels still perceive the property management systems (PMS) as a cost center. Quite the contrary. Today's modern cloud-based PMS platforms have the potential to increase the productivity of your team, the efficiency of your operations, increase your guest spend and impact your bottom line in many ways. In our latest guide, "Modern PMS: The Ultimate Hotel Revenue Generator", we highlight the top 6 ways the right hotel P...
Vizergy® Introduces TargetingHub™ – An Innovative New Platform That Identifies Your Target Customer and Deploys Smarter Marketing Campaigns
January 18, 2018
JACKSONVILLE, FL. – January 18th, 2018 – Vizergy, the developer of award winning booking and marketing solutions for the hospitality industry, has launched a one of a kind data-driven intelligence tool, TargetingHub™, as part of the company's continuing efforts to bring sophisticated, seamless, and innovative solutions to its customers. Using the TargetingHub is simple. Users connect their customer data to the Vizergy Marketing System, either through an interface or a data upload app and in 24 hours the data is analyzed and appended, providing a complete analysis of your most profitable customers' attributes, buying ha...
5 Ways Platforms Can Transform Your Hotel Operations
ALICE | January 17, 2018
Making A Hospitality Solution a Priority For 2018 Will Make Profits Soar By 2019 by Alex Shashou When it comes to hotel management, there are so many demands starving for a slice of your fiscal pie that it can become overwhelming to figure out where funds can be utilized most effectively. But surprisingly, the most important concern of guests is something hotels can drastically improve upon. "Staff Service" was found to be the top guest complaint found in online reviews, according to a survey of attendees at last year's Revenue Strategy Summit (RSS). Although resolving this issue may seem like a daunting task, it is actually very simple...
SHR 2017—Another Year of Growth and Innovation
SHR | January 17, 2018
HOUSTON, TX, January 17, 2018—SHR, Sceptre Hospitality Resources, a pioneer and leading provider of advanced hotel distribution technologies and developer of Windsurfer® CRS, is pleased to provide a look back at its activities over 2017, a year full of new clients, partners, and innovation, including the following highlights and milestones. Growth and Market Expansion Cross-Tinental Acquisition. In August, SHR acquired Cross-Tinental, a well-known leader in the European hospitality tech consultancy sector. This purchase served to immediately jump start SHR's already growing European presence, giving the company a broader base ...
PwC: Global Economic Growth in 2018 on Track to Be Fastest Since 2011
PwC | January 16, 2018
The main engines of the global economy - the US, emerging Asia and the Eurozone - are expected to contribute almost 70% of economic growth in 2018 compared to their post-2000 average of around 60%. Growth in the Eurozone is predicted to be above 2% in 2018, as PwC expects the peripheral economies to outpace the core for the fifth consecutive year. Of the larger Eurozone economies, the Netherlands is expected to lead the way with economic growth at around 2.5%. By contrast, uncertainty relating to Brexit is expected to drag on UK growth, which is predicted to be 1.4% in 2018. Barret Kupelian, senior economist at PwC, comments: "In 2...
Bartech Appoints Peter Kuzyk as Director of Sales in Support of Growth in North American Hospitality Market
Bartech | January 16, 2018
Industry veteran with over 25 years of experience set to spearhead new business initiatives and sales strategies Las Vegas — January 16, 2018 — Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, has announced the appointment of Peter Kuzyk as director of sales. Based in Montreal, Canada, Kuzyk is tasked with leading Bartech sales team efforts and ensuring that the company's ongoing market growth continues throughout the North American region. With automated minibar technology continuing to gain widespread interest due to its ability of serving as an in-room revenue stream ...
The Belvedere Hotel Trusts IDeaS’ Advanced Technology to Optimize Revenue Strategy, Increase ADR
The Belvedere Hotel | January 16, 2018
Independent hotel switches revenue technology to capture more demand and optimize revenue results with IDeaS G3 RMS Tweet this: @BelvedereNYC switches #revenuemanagement providers to optimize revenue opportunities with @IDeaS_RevOpt MINNEAPOLIS – Jan. 16, 2018 – Step into the 1920s at this art-deco styled, independent property in New York City – The Belvedere Hotel. This non-traditional boutique hotel, accommodating an impressive 355 guestrooms, is within a block and a half of Times Square, yet offers guests a quiet residential feel. The Belvedere sought to upgrade its revenue strategy solution in order to keep up with...
Hotels Step Up Their Online Game to Encourage Direct Bookings
JLL Real Views | January 15, 2018
Getting guests to book directly on a hotel's website rather than through an online travel agent (OTA) is a key challenge that hoteliers are gearing up to tackle in 2018. When OTAs first rose to popularity in 2008 during the economic downturn, hotels viewed them as saviors for their ability to fill hotel rooms that otherwise would have remained empty. Today, that view has shifted dramatically. Popular third-party search engines are raking in more bookings than ever and charging significantly higher commissions, too. In fact, momentum toward convenient aggregate websites has grown to such a fever pitch that in 2016 OTA bookings in the U.S...
Mariana Safer of HEBS Digital to Be Honored at HSMAI’s 2018 Adrian Awards as a Top 25 Extraordinary Mind in Hospitality
HEBS Digital | January 15, 2018
Summary: HEBS Digital's SVP of Client Success, Mariana Mechoso Safer, has been included in the "Top 25 Most Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization" class of 2017. NEW YORK, NY (January 15, 2018) – Hospitality Sales & Marketing Association International (HSMAI) has awarded Mariana Mechoso Safer, Senior Vice President of Client Success at HEBS Digital, a spot on the 2017 list of the "Top 25 Most Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization." This is the third such honor to be given to a HEBS Digital team member, following the selection of Jason Price, Executive Vice...
Hospitality Industry Veteran Don DeMarinis to Join Agilysys as Senior Vice President of Sales, Americas
Agilysys | January 15, 2018
ALPHARETTA, GA. — January 15, 2018 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Don DeMarinis has been named Senior Vice President of Sales, Americas, effective January 15, 2018. In his new role, DeMarinis' primary responsibilities will be to lead the company's Americas sales activities, designing innovative sales strategies, and accelerating revenue growth across Agilysys' vertical industry markets. He will report to Ramesh Srinivasan, President and Chief Executive Officer. DeMarinis joins Agilysys with extensive industry expe...
The Future of the Hotel Internet Booking Engine
Glenn Wirick | January 11, 2018
By Glenn Wirick Expedia launched October 22, 1996 as a division of Microsoft. It was in that decade the Internet Booking Engine (IBE) was born. It took hold of the travel industry, dominating the space ever since. A plethora of booking engines was developed during that time. Some did well, and some did not. The one constant was the unending pursuit of perfection in creating a booking experience that met not only the needs of the industry—but also the needs of the guest. The IBE was initially developed for use on a desktop computer since the 90's pre-dated mobile devices. A great deal has changed since then, including guest buying ...
Property Management Systems – A New Beginning
Jos Schaap | January 11, 2018
By Jos Schaap CEO and Founder - StayNTouch "Super easy to navigate. Which makes it easy to train new front desk agents on how to use the system. They support crew are helpful with answering your questions." "The system is simple and makes training new team members easy. No need to endless hours of "computer training" before taking someone new to the desk. With SNT you can hire for personality and trust that training the skills will be a breeze." "You have to keep up-to-speed with technology and not let interfaces and needless restrictions sit around for a decade untouched. This system pushes you to stay current and flexible." ...
How a Small Guest Services Team Delivers Five-Star Service
ALICE | January 10, 2018
Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team. Guests of Milliken Creek Inn, a 12-suite boutique that sits on a lush three acres overlooking the Napa River, count on the property's guest services team to help them take full advantage of everything this idyllic wine country hotel and locale have to offer. For the Inn's four front desk staff (who not only double as the property's co...
Lake Lawn Resort Selects Solution Suite from Rainmaker to Increase Profitability and Outperform the Competition
Rainmaker | January 10, 2018
Wisconsin Resort Implements Rainmaker's Industry-Leading Revenue Optimization Solutions ALPHARETTA, GA. — Jan. 11, 2018 — The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Lake Lawn Resort in Delavan, Wis., has selected a comprehensive solution suite, including guestrev®, grouprev®, revcaster® and revintel®, to optimize hotel revenue and drive competitive advantage at the 271-room property. The agreement expands Rainmaker's footprint in the upscale hotel and resort market. Lake Lawn Resort, located less than 90 minutes...
Hotel Trends in Technology for 2018
Larry Mogelonsky | January 10, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) We all know that the future holds many fascinating possibilities about what can be adapted to improve the overall guest experience. The question is what should be acquired and implemented. With this as a guide, I've selected the following hospitality technology trends for the coming year not wholly on wow factor but far more so on practicality and ROI. 1. Wielding Your CRM It's been a long road from simply trying to comprehend what a CRM is to full data terminal integration and leveraging the inferences based from these interconnections. In 2018, those ambitious hoteliers who have f...
A Top Priority in 2018: 7 Steps to Achieve Hotel Website Accessibility and ADA Compliance
the Author and HEBS Digital | January 10, 2018
By Max Starkov Background: There are approximately 48.9 million Americans with some form of disability. People with disabilities spend over $17.3 billion annually on travel, and the economic impact is at least double that figure since many of them travel with at least one or two other adults (Open Doors Organization). The vast majority of them use the Internet to plan and book travel. Many travel consumers with disabilities use desktops, tablets, smartphones and other devices to access the Internet with the help of assistive technologies, including text-to-speech screen readers, refreshable Braille displays, keyboard navigation, and cap...
Interview: First Hotels – A Hotel Technology Perspective
StayNTouch | January 10, 2018
In an Interview, Johan Applegren, Manager Cost & Revenue Center at Tribe Hotels AS shared his insights about finding a new PMS platform for First Hotels and why they selected StayNTouch® As head of a newly established center with a focus on revenue management, analysis, business development and cost efficiency at all Tribe owned hotels (First Hotels) in Scandinavia, Johan's responsibilities include: Following up revenue managers for all our hotels in Scandinavia Strategies for optimizing revenue and results Analysis of hotel performance and results Total profit management Johan has been in operations all his life working h...
