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Technology
YOTEL Installs dormakaba Electronic Locks at Boston Hotel
dormakaba | December 12, 2017
YOTEL Trusts dormakaba to Make Hospitality Smart and Secure for Third Property MONTREAL, December 12, 2017 – dormakaba, one of the top three companies in the global market for access and security solutions, announced YOTEL Boston installed its BLE-ready Saflok Quantum® RFID electronic locks. YOTEL Boston is the third YOTEL property to trust dormakaba for guestroom locks. dormakaba manufactures the SaflokTM and Ilco™ electronic door locks and provides installation and service for its systems. The 326- cabin YOTEL Boston is situated in the heart of Seaport, Boston's Innovation District and within sight of Boston Harbor. Cl...
HEBS Digital Wins Record-Breaking 21 HSMAI Adrian Awards, Including 10 Gold
HEBS Digital | December 11, 2017
Summary: HEBS Digital has been recognized with 21 awards from the 61st HSMAI Adrian Awards Competition. The Adrian Awards honor the outstanding achievements of hospitality brands and agencies for creativity and innovation in advertising, public relations, and digital marketing. New York, NY (December 11, 2017) – HEBS Digital, a leading authority in hotel digital technology and marketing innovation, has been honored with a record-breaking 21 Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards for 2017. These awards mark a new record for HEBS Digital, beating their previous record of 17 awards. Now in i...
Cendyn is the World’s Leading Data Driven Marketing Agency
Cendyn | December 11, 2017
December 11, 2017 - Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has today been voted as the World's Leading Data Driven Marketing Agency, 2017. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of industry excellence. "It's an absolute honor to win this award" says Tim Sullivan, Chief Sales & Marketing Officer at Cendyn. "We see day-in-day-out how many of our customers are now embracing the ability to use their data to enhance their digital marketing efforts to get more guests through the door. Not only d...
New at Digital Signage Expo 2018 – Emerging Tech Talks
DSE | December 8, 2017
Atlanta – Digital Signage Expo (DSE), the world's largest international trade show and educational conference dedicated to digital displays, interactive technology and digital communications networks, announced today that it will debut Emerging Tech Talks at DSE 2018. These will be presented as 45-minute sessions in a special on-floor theater dedicated to emerging technologies and will include topics such as: The Role of AI, Machine Learning, Robots in the Future of Connected Commerce The Role of Public Kiosks in the Smart City Facial Recognition Technology: Does it have a Place in Luxury Beauty Experience? The Digital Canvas...
Why Boston’s Best Hotel Decided to Give Its Staff an Upgrade
ALICE | December 7, 2017
The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning property (Travel + Leisure's #2 Best Hotel in the U.S, and #1 Best Hotel in Boston and #1 in the state of Massachusetts, as voted by the readers of Condé Nast Traveler), implemented ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, in August of this year. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with on...
Trends in Reservations Inquiry Call Volumes: Is There More to the Numbers?
Doug Kennedy | December 6, 2017
By Doug Kennedy As a hotel reservations consultant and sales trainer, I'm often asked for my perspective on the current trends regarding the number of inquiry reservations call received vs. previous years. Many hotel marketers seem to think this is a simple question and I suppose that on one level it should be. It certainly is possible to just ask a large sample of hoteliers for their number of calls received YTD vs. previous YTD and then average the percentage of change either way. However, based on my experiences in consulting with a multitude of very different lodging operations throughout North America, I would say that such a simpl...
Maestro PMS Localised Capabilities, International 24/7 Support Wows UK Clients
Maestro PMS | December 6, 2017
Maestro VAT Processes Add to 'Meaningful' Bottom Line for UK Hotel Company Markham, Ontario – December 6, 2017 – Maestro PMS continues to add valuable property software and services to support its independent UK hotel company clients, offering its leading PMS suite to UK clients on-premise or in the cloud. Maestro's decade of experience providing solutions that adapt to the UK's unique VAT and other business and accounting processes perfectly support more profitable and efficient hotel company operations. "Rudding Park installed Maestro PMS in 2007 following in-depth research to find a system that would meet the demands of o...
The Rainmaker Group Closes Sale of Multifamily Housing Assets
Rainmaker | December 6, 2017
Company to focus exclusively on continued growth of its hospitality business ALPHARETTA, GA – December 6, 2017 – The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced the closing of its sale of Rainmaker LRO multifamily housing business and product portfolio to RealPage, Inc., a Texas-based provider of software and data analytics to the real estate industry. The sale allows Rainmaker to strengthen its position as the leading provider of revenue management solutions for the hotel and gaming industry. "We have partnered with the hospitality comm...
Guest Relationship Building is a Key Differentiator for Our Hotel: An Interview with the GM of Portfolio Hotels & Resorts
December 6, 2017
Imran Jivani shares how Rover Mobile PMS by StayNTouch has amplified the success of Hotel Chicago West Loop In an interview, Imran shares his insights about how the decision to implement StayNTouch's Rover™ Mobile PMS technology has raised the bar for service and helped Hotel Chicago West Loop stay ahead of the competition. Background Imran Jivani is the seasoned General Manager of Hotel Chicago West Loop based out of Chicago. He has been in the hotel industry for 22 years and began his hospitality career on the front lines working primarily for boutique hotels. Imran explains that he enjoys working in the boutique space due to i...
10 Secrets for Stellar Email Opens & Click-Throughs
Cendyn | December 5, 2017
Best Practice Guide for Hotel Digital Marketers Emails are the first, and often the last contact guests have with your hotel. The impact is the same as when a guest enters your front door, but not if your emails don't get opened and your click-through rate isn't where it should be. In our new inforgraphic, we offer up 10 secrets to keep your hotel's emails from getting lost in a crowded inbox. ...
SKYE Hotel Suites Parramatta Partners with Intelity and ASSA ABLOY Hospitality to Implement Digital Key Functionality
ASSA ABLOY Hospitality | December 5, 2017
Newly opened luxury Australian property provides latest in guestroom access convenience with ASSA ABLOY Hospitality Mobile Access and Intelity-based mobile app [Stockholm – December 5, 2017] – SKYE Hotel Suites Parramatta, a five-star hotel and one of the newest property additions to Sydney, Australia, has partnered together with ASSA ABLOY Hospitality and Intelity to provide its guests with state-of-the-art digital key functionality. With the implementation of ASSA ABLOY Hospitality Mobile Access in 72 of its apartment-style suites, along with the use of Intelity's downloadable mobile app, the property can now allow guests ...
Beekeeper Hospitality Webinar Series Wraps with a Lesson on ‘Leadership and Followership’
Beekeeper | December 5, 2017
Hospitality professionals passionate about advancing their career should take the advice of renowned MBA professor Dr. Linda Herkenhoff in her upcoming leadership webinar SAN FRANCISCO, CA DECEMBER 5, 2017 - In childhood, "Follow the Leader" was a fun and interactive game. In business, however, followership determines a person's livelihood and it can impact one's opportunity for advancement within the organization. Following the wrong type of leader can also be problematic. If the manager is too passive, employees may lack motivation to perform. If the leader is too aggressive, staff may lose self-confidence and end-up hating a job they...
New Industry White Paper – “The Business Case for Vanity Websites”
December 5, 2017
JACKSONVILLE, FL – Vizergy®, the industry's leading digital marketing company with Mark Glickman, author of Marketing Paradise, have co-written a new hospitality-focused white paper - The Business Case for Vanity Websites This piece was written to educate hoteliers by answering the question of WHY hotel owners and management companies should invest in a vanity site with supporting research data, case studies, and verified information. "The data (collected over the past 14 years) supports the case suggesting that vanity sites drive more revenue for branded hotels." Download the Free White Paper Now! "If you had a cost-effective...
Fontainebleau Miami Beach Selects Solution Suite from Rainmaker to Optimize Hotel Revenue and Drive Competitive Advantage
Rainmaker | December 5, 2017
Iconic Property Implements Rainmaker's Industry-Leading Revenue Optimization Solutions ALPHARETTA, GA. — Dec. 5, 2017 — The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Fontainebleau Miami Beach has selected a comprehensive solution suite, including guestrev®, grouprev®, revcaster® and revintel®, to optimize hotel revenue and drive competitive advantage at the 1,504-room property. The agreement expands Rainmaker's footprint in the luxury hotel and resort market. Fontainebleau Miami Beach, South Florida's most iconic r...
Leveling the Data Field: How Hotels Can Compete with Better Data Access
Margaret Ady | December 4, 2017
By Margaret Ady Amazon's purchase of Whole Foods took over the business news this fall. A behemoth retailer acquiring a well-known but much smaller-scale grocer inspired a lot of speculation about what would change for Whole Foods and how. Of course, Amazon can afford to slash prices to grow the grocer's market share, but clearly, Amazon must do something that makes Whole Foods' model more sustainable. There's no easy answer or there wouldn't be so much conversation; however, among the things Amazon can offer that Whole Foods didn't have before are large-scale efficiencies. As one expert in the field told The Washington Post, "The key t...
GDPR Countdown: How Will the New EU Data Protection Laws Affect Hotel Marketing?
Tris Heaword | December 4, 2017
By Tris Heaword Proposed new restrictions to EU data protection laws will soon limit how tech companies such as Facebook and Google collect customer data. As a result, hotels with EU customers could see their own marketing efforts stifled. Set to take place in May 2018, the EU's General Data Protection Regulation (GDPR) is designed to provide EU citizens with greater online privacy by limiting how their personal data is collected and used. Under new laws, companies will still be able to collect data in order to offer services that consumers ask for. But using personal data for other purposes won't be permitted unless consumers give thei...
5 Essential Things to Know About Your Customers, and How You Can Use Them
Voyat | December 4, 2017
By Benjamin Habbel They're tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are five trends shaping customer thought patterns right now, and how your brand can harness them… 1. Customers are prioritizing new experiences over consistency "Access is becoming the new ownership… our bling isn't our house or our car, it is the theatre of Instagram and the experiences we are having in the world." So says Airbnb founder Brian Chesky, whose $30bn global rental giant is now offering a range of tours and learning experiences from truffle-hunting to pottery classes. Hotel ...
Why ‘Heart and Soul’ Is Also a Strength in Leadership
James Houran, Ph.D., Dallas | December 4, 2017
By James Houran, Ph.D., Dallas and Keith Kefgen, New York One of the most difficult and humbling things for us human beings is to admit we don't know something. Our brain has evolved over thousands and thousands of years into a three-pound, organic computer with the sole task of "making things more certain." Gaining mastery and a sense of control over our physical and psychological environments is a natural, inherent human drive. Many people assume that admitting ignorance about and asking for help in understanding specific things is somehow a sign of weakness and a public declaration that one is uninformed, incompetent or outright dim-...
HFTP and HSMAI Region Europe to Co-locate European Conferences in April 2018
HITEC | November 30, 2017
Hospitality Financial and Technology Professionals (HFTP®) and HSMAI Region Europe are pleased to extend their partnership and co-locate European conferences again in April 2018. HSMAI Region Europe will co-locate its Revenue Optimization Conference (ROC) and its Digital and Distribution Optimization Conference (DOC) with HFTP's HITEC® Amsterdam. HSMAI Region Europe's Annual ROC and DOC conferences will take place 10-11 April 2018 at Hotel Novotel Amsterdam City, while HITEC Amsterdam will take place from 11-13 April 2018 at the RAI Amsterdam Convention Centre. HFTP's HITEC is an all-encompassing vehicle that showcas...
HEDNA Data Analytics Survey Generates Significant Industry Response, Results to be Presented at Austin Conference in January
Hotel Electronic Distribution Network Association (HEDNA) | November 30, 2017
Over 1100 global hoteliers and partners respond to data analytics survey to assist HEDNA in developing best practices for managing and utilizing hotel specific data Washington, DC (November 30, 2017) – After launching its Hotel Analytics Working Group Survey only six weeks ago, HEDNA (the Hotel Electronic Distribution Network Association) today announced a record-breaking first completion rate of over 1100 participants, who represent 45,000 hotels based on the submissions from international chains, hotel groups and independent hotels. The results of the comprehensive study will be presented at HEDNA's upcoming conference with plan...
Hospitality Leadership Webinar to Address ‘Emotional Intelligence’ in the Workforce
Beekeeper | November 30, 2017
Led by renowned MBA professor and senior management expert Dr. Linda Herkenhoff, the online class looks at how EI impacts staff productivity, employee retention and overall customer-service SAN FRANCISCO, CA November 30, 2017 -- Hospitality industry workers looking to hone their management skills in hopes of becoming better leaders and ultimately advancing their careers should plan to attend a webinar next week titled "Emotional Intelligence." Produced by workplace communication company Beekeeper, and led by renowned MBA professor and senior management expert Dr. Linda Herkenhoff, the 45-minute "Bee School" class will define EI as it re...
StayNTouch Partners with AutoCamp to Bring PMS Mobility to Innovative Lodging Company
StayNTouch Inc. | November 30, 2017
Bethesda, MD – NOVEMBER 30th, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce its partnership with AutoCamp of San Francisco, California where it plans to deploy its Rover PMS™ and Zest™ products at its locations in Santa Barbara, California and Russian River, California. "AutoCamp is more than a hotel. It's an outdoor design experience featuring Airstream trailers, luxury tents and mid-century modern design," said Ryan Miller, co-founder at AutoCamp. "Each location encompasses indoor and outdoor gathering spaces, walking trails, and ex...
CSR: Make It Real and Tell Your Story
November 29, 2017
Many of the world's corporations engage in charitable projects. Some do so because they sincerely want to improve the world, but others create programs due the expectations of customers, owners, and other stakeholders. A pair of studies from Ecole hôtelière de Lausanne point to a key group that pays careful attention to corporate social responsibility: employees. The studies, by EHL Professor Steffen Raub – together with Stephan Blunschi of the Swiss retailer MIGROS in one case – investigate the mechanism by which CSR increases employees' loyalty and effectiveness. In recent years CSR has become a focus of many ...
Rainmaker Announces Antitrust Clearance from U.S. Department of Justice, Clearing the Way for Completion of Multifamily Assets Sale
Rainmaker | November 29, 2017
Company expects the transaction to close in December ALPHARETTA, GA – Nov. 29, 2017 – The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it has received antitrust clearance from the U.S. Department of Justice to transition its Rainmaker LRO multifamily housing business and product portfolio to RealPage, Inc., a Richardson, Texas-based global provider of software and data analytics to the real estate industry. The company anticipates the transaction closing will take place by the end of 2017. On February 28, 2017, Rainmaker announced th...
