Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Amsterdam Manor Beach Resort Improves Staff Communication by Over 60%
ALICE | November 28, 2017
Aruba's Amsterdam Manor Beach Resort, which implemented ALICE's full suite of hospitality technology products in August of this year, can already report meaningful improvements in staff communication and guest satisfaction. The intimate and picturesque resort, set on award-winning Eagle Beach, is using ALICE Staff, ALICE Concierge, and ALICE Guest to align its front of house and back of house teams, as well as provide its guests with convenient ways to get in touch with the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of a hotel with one platform for all staff communication and gu...
HEBS Digital Wins Six Silver W3 Awards for Conversion-Focused Website Design and Technology, and Compelling Digital Creative
HEBS Digital | November 28, 2017
NEW YORK, NY — November 28, 2017 — HEBS Digital, the industry-leading firm committed to helping hoteliers acquire, engage and retain hotel guests, is pleased to announce they have been awarded six Silver 2017 W3 Awards for revenue-generating website design, technology and banner ad creative design and marketing. Now in its twelfth annual year, the W3 Awards recognize creative excellence on the web, including websites, online advertising and marketing, mobile sites and apps, video, and social. HEBS Digital is honored to be included on the list of 2017 award winners. HEBS Digital was a Silver Award winner for the following ent...
The 10-Point Checklist for Using Mobile Service to Boost your Hotel’s Bottom Line in 2018
November 28, 2017
Pragmatic checklist by mobile technology leader StayNTouch pinpoints strategies for mobilizing both back-of-house and guest-facing operations to optimize for success Bethesda, MD (November 28, 2017) – StayNTouch®, the leading innovator in mobile PMS technology for hotels and resorts, has released its latest hotel business growth resource – The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018. What was once just a cool tech trend is quickly becoming standard technology among the world's leading hotels and resorts. Moreover, it is not hard to understand the transition since mobile h...
TravelClick and First Hotels Scandinavia Announce Exclusive Strategic Customer Relationship
TravelClick | November 28, 2017
Partnership Spans Across Reservations, Business Intelligence and Guest Management Solutions, Further Strengthening TravelClick's Scandinavian Footprint OSLO, Norway, November 28, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the Company's expanded partnership with First Hotels, a leading collection of 57 unique hotels in Scandinavia and Iceland. Through this engagement, TravelClick will become First Hotel's exclusive partner for Reservations, Business Intelligence and Guest Management Solutions. This follows First Hotels becoming a flagshi...
Summit Hotel Properties Completes $164 Million, 4-Hotel Portfolio Acquisition
Summit Hotel Properties | November 28, 2017
AUSTIN, Texas, Nov. 28, 2017 -- Summit Hotel Properties, Inc. (NYSE: INN) (the "Company") today announced that it has completed the acquisition of four hotels with a combined total of 652 guestrooms for an aggregate purchase price of $164 million, or approximately $252,000 per key. The portfolio includes the 207-guestroom Courtyard New Haven at Yale, the 148-guestroom Hilton Garden Inn Boston/Waltham, the 175-guestroom Residence Inn Cleveland Downtown, and the 122-guestroom Homewood Suites by Hilton Tucson/St. Philip's Plaza University. The agreements to acquire the portfolio were previously announced on November 13, 2017....
PwC’s Manahattan Lodging Index Q3 2017
Manhattan Lodging Index | November 28, 2017
Continuing declines in room rates outweighed improving occupancy levels in Manhattan hotels during the third quarter, extending a pattern established last year. Although supply growth appears to have finally peaked, Q3 marks the tenth quarter of declining RevPAR since the beginning of 2015. Although supply growth may no longer be the top threat to the Manhattan lodging market, several other factors, including perceived political uncertainty and international travel restrictions, as well as a profound shift in demand segmentation, remain real concerns. Despite these, demand growth during the quarter of 3.4 percent outpaced an increase in...
What a Popular Weather Chatbot Can Teach the Hospitality Industry About Guest Messaging
ALICE | November 27, 2017
At first blush, the pairing of Poncho (a cheeky chatbot that tells you the weather, with no obvious ties to the hospitality industry) and ALICE (a hospitality messaging product that doesn't use chatbots) seems an unconventional choice to host a conversation at HX about chatbots and guest conversational interfaces. But, as a lively discussion between the panelists and audience made clear, there's a lot hospitality can learn from the popular consumer product Poncho, and a lot more to messaging - especially in this industry - than chatbots. Here are a couple of takeaways from ALICE co-founder Alex Shashou's HX panel on Monday: 1. Attitude ...
2018 Digital Marketing Plan & Budget Guide for Hotels
Cendyn | November 27, 2017
Insights for hoteliers One of the most important services we provide for hotels at Cendyn is preparing a yearly digital marketing plan and budget. The whole process includes a significant amount of data, analytics, and research. In this guide, we offer insight on the most important factors to consider when creating your annual plan, including: Historic reporting Expected changes and their potential impacts Goals for the next year What's working & what's new Best bets for the largest impact Download Now ...
5 Ways AI Is Transforming Hotel Marketing
Cendyn | November 22, 2017
Artificial intelligence is enabling the hotel industry to do incredible things. From creating hyper personalized guest experiences to identifying unrecognized revenue opportunities, AI empowers innovation and growth by distilling information and deducing patterns into actionable insights. At Cendyn, we help hotels apply this technology to the far corners of their organizations. With an AI foundation, hotel marketers can make better decisions, faster, even automatically, for the betterment of guests and the business. As such, here are seven ways we're seeing AI transform hotel marketing: Data-driven marketing Data has shifted the founda...
5 Things Hotel Marketers Are Thankful for This Thanksgiving According to Tambourine
Maestro PMS | November 22, 2017
For most, Thanksgiving is a time for football, traveling to see relatives and diet-busting feasts. It's also the time of year we ask clients, colleagues and industry experts what they are feeling good about. And once again, we heard that the economy, industry dynamics and hotel consumer behavior are working in our favor like never before. Based on our informal survey, here are 5 things hoteliers are feeling thankful for this Thanksgiving: 1. Evidence That Direct Booking Campaigns Are Working In 2016, major hotel brands and smaller hotels went after OTAs with a fervor and pushed aggressive campaigns to convince travelers that booking dir...
ADA Compliance & Defense Lawyer Update: 99 ADA Lawsuits Dismissed as Fraudulent and Malicious
Jim Butler | November 21, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 21 November 2017 JMBM's ADA Compliance and Defense team, led by my partner Marty Orlick, continues to help hotels and other businesses achieve compliance under the Americans With Disabilities Act (ADA), and is actively defending numerous ADA lawsuits brought against our clients. Today, he shares one of the stranger tales of serial ADA litigation and describes how the judicial system in New Mexico stopped the plaintiff and her lawyer from filing frivolous and malicious ADA lawsuits. New Mexico Judge Dismisses 99 ADA Lawsuits as Fraudulent ...
FCS Connect Guest Services Management Platform Pairs with Savioke Relay Robot at Hotel Jen Tanglin and Orchardgateway Singapore
FCS | November 21, 2017
New FCS and Savioke partnership integrates advanced guest request and task tracking solution with autonomous delivery robot service Singapore – 21 November, 2017- FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, has announced the integration of its FCS Connect solution with Savioke's Relay, a cutting-edge, fully-autonomous indoor delivery robot. With the integrations taking place at the Hotel Jen Tanglin and Orchardgateway Singapore, guests at both properties can now experience a level of service that is as convenient and seamless as it is revol...
Hotel Operations Platform ALICE Wins the TECHPitch For Most Innovative Hotel Technology at HX 2017
ALICE | November 21, 2017
A panel of industry experts awarded ALICE the top honor at the third annual HX TECHPitch - a tech innovation competition held during HX: The Hotel Experience - here in New York City last week, November 12-13. Deanna Ting, Hospitality Editor at Skift, Vijay Dandapani, President and CEO of the Hotel Association of New York City, and Valerie Ferguson, Director, Experience Planning and Integration, Hotels & Resorts at Walt Disney Parks & Resorts judged the competition. ALICE faced some hot competition for the award. Finalists included Maidbot, makers of a housekeeping robot, Openkey, providers of mobile keyless hotel access, Remi, ...
HFTP Builds Educational Campaign Ahead of GDPR Compliance Requirements
HFTP | November 20, 2017
Hospitality-specific discussion covered in free-to-industry webinar on Monday, November 20 With just over six months until the new EU General Data Protection Regulations (GDPR) are in effect, Hospitality Financial and Technology Professionals (HFTP®) is ramping up its education campaign to prepare the hospitality industry for compliance. The association initiated this drive last spring with the formation of the HFTP Hospitality Data Protection Officer (DPO) Task Force, a team of 23 experts developing compliance guidelines and resources specific to hospitality, including defining the role of the hospitality DPO. As part of its initia...
North American Hoteliers End 2017 Strong with Healthy Gains Across All Travel Segments
TravelClick | November 20, 2017
Both Group and Transient Leisure Travel Experience Particularly Solid Growth in Bookings NEW YORK – November 20, 2017 – As North American hoteliers enter the holiday season and round out the year, all travel segments are seeing a noticeable increase across the board in both average daily rates (ADR) and occupancy, up 1.4 percent and 3.9 percent respectively, during the fourth quarter of 2017, according to new data from TravelClick's November 2017 North American Hospitality Review (NAHR). Hoteliers are also experiencing a particularly strong uptick when it comes to bookings for both the group and transient leisure segments, u...
NAVIS RezForce® Lux Services Top-Rated By Forbes Travel Guide
NAVIS | November 20, 2017
NAVIS reservations call center achieves perfect performance scores, consistently rates better than U.S. luxury property average BEND, Ore. (November 20, 2017) – Demonstrating its continued commitment to being the number one reservation sales and marketing platform for hotels, resorts and vacation rentals, NAVIS today announced that its RezForce® Lux call center services have received five perfect scores this year, according to Forbes Travel Guide. "This is quite an accomplishment and a clear indication of NAVIS' dedication to providing superior reservations services for luxury hotels," said Tom Flournoy, Senior Vice President ...
How to Know if Your Hotel SEO Efforts are Working?
Incite Response | November 20, 2017
DOING YOUR OWN SEARCH ON GOOGLE WILL SIMPLY NOT GIVE YOU AN ACCURATE ANSWER. YOU MUST DISGUISE YOURSELF. Recently a hotel general manager and I had a conversation about his frustration that his competitor showed up above his own hotel in his Google searches for a highly competitive search term. He was frustrated by his own poor ranking and amazed at how well his competitor was doing. He wanted to know if he should replace his web agency. I said, "not so fast. Do you visit your competitor's site often?" The answer was yes and so begins our back story. Google stores information about how you search, what you search, where you search and w...
Intelity Adds Mobile F&B Delivery App to ICE Platform
Intelity | November 20, 2017
As a new feature in the ICE v4.2, guests' can now have mobile orders brought to their location when they are not in their room [Orlando, Fla. – November 17, 2017] — Intelity is unveiling a new custom store in its award-winning guest service platform, called ICE: Mobile Dining. ICE: Mobile Dining will provide an out-of-room dining experience for guests using their mobile device while they stay at the hotel. Browsing through the Mobile Dining menu, guests select drink or food items and specify their location (poolside cabana, beach chair, etc.) using manual entry, NFC Tag or a QR code. The order is then fulfilled by the kitche...
Using Gamification to Improve Hospitality Employee Retention Rates
Chris Whitlow | November 17, 2017
by Chris Whitlow High turnover rates are a problem that hotel owners face every day and finding solutions to keep hospitality employees is just as challenging. In 2016, the turnover rate for employees in the hospitality sector was more than 70 percent, according to data from the Bureau of Labor Statistics' Job Openings and Labor Turnover (JOLTS) program. To counter this and improve employee retention rates, hotel owners should consider utilizing gamification to engage and inspire employees. If you're unfamiliar with gamification, it's the application of game elements into other settings. Many companies are already using gamification for...
A New Fort Collins Destination Shines on The Elizabeth Hotel’s Custom Website
HEBS Digital | November 16, 2017
The Elizabeth Hotel, set to open in fall 2017 in Downtown Fort Collins, CO, needed a one-of-a-kind website to reflect their highly anticipated Old Town property. The hotel partnered with the HEBS Digital team to create a fully responsive website, featuring industry-leading technology to drive direct bookings and showcase The Elizabeth Hotel's thoughtful amenities and vibrant spaces. They utilize the Smart Personalization Engine in order to deliver high-converting, tailored experiences across every customer touch point. Packed with technologies that allow the tracking and the capturing of visitor behavior data, the engine serves custom d...
Aptech’s PVNG Web-Based Enterprise Accounting Goes Live at 2 Hotel Companies
Aptech Computer Systems, Inc. | November 16, 2017
Multi-Property, Multi-Brand Operators Standardize Accounting on Easy-to-Use PVNG PITTSBURGH – November 16, 2017 – Aptech Computer Systems announced Milestone Hospitality Management and Bellstar Hotels & Resorts implemented the PVNG enterprise accounting system. PVNG is Aptech's next generation enterprise accounting hotel software solution that is deployed in the cloud. Aptech is the leading provider of hospitality enterprise accounting, budgeting and forecasting, and business intelligence hotel software systems. Click here for more on Aptech's products and services. "Milestone selected PVNG because Aptech is a hospitalit...
HEBS Digital’s “Closing the Loop on the Travel Journey” Article Featured in The Hotel Yearbook 2018 – Technology
HEBS Digital | November 15, 2017
Summary: HEBS Digital's "Closing the Loop on the Travel Journey" article, which details comprehensive 360-degree past and future guest engagement, retention, and acquisition strategies, has been featured in The Hotel Yearbook 2018 – Technology. The Hotel Yearbook has just launched The Hotel Yearbook 2018 – Technology, an e-book offering technology insights from hospitality industry thought leaders, and HEBS Digital is proud to be featured in this respected publication. In "Closing the Loop on the Travel Journey," Max Starkov, President & CEO, and Margaret Mastrogiacomo, Vice President, Strategy at HEBS Digital, share str...
How to Develop a Successful Hotel Concept
Patrick Landman | November 15, 2017
By Patrick Landman A hotel concept is much more than the design and physical layout of your hotel. It also encompasses the service you offer as a hotel management company, ambiance, attention to detail, the type of experience for guests, and the quality of your products. A hotel concept is what you want your hotel to be known and remembered for. Why do you need a hotel concept? Not only do you need one, in the modern hotel landscape you must carry out concept development that sets your property apart as unique and remarkable. Hoteliers face challenges today that hotels from twenty or even ten years ago didn't have to worry about. Compet...
Rainmaker Ends Q3 2017 with High-Growth Momentum
Rainmaker | November 15, 2017
Company wraps up quarter with 30 percent growth in number of customers year-over-year ALPHARETTA, GA – Nov. 15, 2017 – The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it ended the third quarter of 2017 with record-setting performance and growth, advancing its position as a global technology leader. Since July 1, Rainmaker has expanded its reach in both the number of customers and the number of properties using its groundbreaking solution suite, which include guestrev®, grouprev®, revcaster®, and revintel®. Year-over-...
