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Technology
Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest
ALICE | November 14, 2017
ALICE, the hospitality industry's leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone as Senior Sales Executive for the Midwest and Toronto. Leigh joins ALICE at a time of rapid growth for the company, following its $39M Series B funding in August, and the company's acquisition of concierge technology rival GoConcierge the following month. Leigh will help ALICE grow the brand and open new markets for the company. Leigh comes to ALICE from TravelClick, where for the past five years, Leigh consistently scaled company ranks, becoming an expert in hotel e-commerce, distribu...
Hospitality Is and Will Remain a Heartfelt Industry
Georges Panayotis | November 14, 2017
by Georges Panayotis In Ancient Greece, intelligence, known as noús was originally the organ that was used to mobilize our capacity to escape from a dangerous situation by elaborating a strategy and plan of action. This is precisely what artificial intelligence will have to do to help us take on the massive changes that are currently underway in our society. Our accommodations are becoming more ecological, more economical, more entertaining, friendlier and more competitive. We are now faced with an infinite set of possibilities. The range of our products will be constantly redefined by the predictive model, which will enable us t...
Facebook Success for Your Hotel in Three Steps
Incite Response | November 14, 2017
You know your customers or guests expect you to be on Facebook and so you post three times a week every week whatever comes to mind as you sit at your computer. However, you don't get many (if any!) likes or comments and you may have even noticed that little number under the posts telling you how many people your post reached never lists a number higher than 25! No worries – you can turn your page around. Here's the fix: 1. Curate and create great content. Social media content strategies that work center around providing useful or entertaining content to people at the right time. Choose topics that are relevant to your customers a...
Summit Hotel Properties EVP & CFO Greg Dowell to Retire in 2018; Jonathan Stanner, Current EVP and Chief Investment Officer, to Succeed
Summit Hotel Properties | November 14, 2017
AUSTIN, Texas, Nov. 14, 2017 -- Summit Hotel Properties, Inc. (NYSE: INN) ("Summit" or the "Company") today announced that Gregory A. Dowell, its EVP and Chief Financial Officer, plans to retire from the Company on March 31, 2018. Mr. Dowell has been with Summit for over three years and has led the Company's finance and accounting functions through periods of substantial growth and improvement. He has played a key role in the long-term succession planning for the Company and will continue to work closely with his successor during the upcoming transition period. Mr. Dowell said, "The past three years have bee...
Summit Hotel Properties to Acquire Four Hotels Totaling 652 Guestrooms for $164 Million, or Approximately $252,000 Per Key
Summit Hotel Properties | November 14, 2017
AUSTIN, Texas, Nov. 14, 2017 -- Summit Hotel Properties, Inc. (NYSE: INN) ("Summit" or the "Company") today announced that it has entered into definitive agreements to acquire four hotels totaling 652 guestrooms for an aggregate purchase price of $164 million, or approximately $252,000 per key. The portfolio includes the 207-guestroom Courtyard New Haven at Yale, the 148-guestroom Hilton Garden Inn Boston/Waltham, the 175-guestroom Residence Inn Cleveland Downtown, and the 122-guestroom Homewood Suites by Hilton Tucson/St. Philip's Plaza University. The aggregate purchase price represents a 12.1x multiple on the ...
Angie Hospitality Selected to Present Voice-Assistant’s Hotel Guest Wi-Fi Innovation at WBA Wireless Global Congress
Angie Hospitality | November 14, 2017
Developer of world's first 24-hour interactive hotel guest room assistant to present innovative, secure and personal guest room Wi-Fi feature set at leading wireless technology conference SAN JOSE, Calif. – November 14, 2017 – Angie Hospitality, creator of the world's first voice-based guest room assistant and in-room Wi-Fi access solution developed specifically for hotels, has been selected by WBA (Wireless Broadband Alliance) to present at this year's Wireless Global Congress in New York City. During the four-day event, which is scheduled to take place November 13-16 at The Roosevelt Hotel, Angie Hospitality's CEO, Ted Hel...
Hotel Direct Booking Pushes Are Working. What Next?
Voyat | November 14, 2017
By Sara O'Brien Everyone in hospitality has an opinion about 2016's direct booking campaigns. Some hailed them as a long-overdue blow against aggressive intermediaries; others voiced concern that discounting tactics would put long-term downward pressure on rates. So who was right? Thanks to a report from Kalibri Labs, we have a convincing answer: the campaigns' backers called it correctly, at least in the short term. According to Kalibri, on a transactional basis the 2016 activity achieved a shift away from OTAs and towards Brand.com – and that shift helped deliver a net revenue benefit of $9,000-$33,000 per hotel. Tha...
IDeaS G3 RMS Gives New Revenue Opportunity to Resorts and Hotels with Component Room Optimization – an Industry First
IDeaS | November 14, 2017
Resorts and hotels with component rooms can now automate pricing decisions, reduce the burden of managing complex room types and tailor the guest experience Tweet this: @IDeaS_RevOpt #RevenueManagement system is first to allow hotels & resorts to automate component room pricing. www.ideas.com/about/news MINNEAPOLIS – November 14, 2017 – Though ubiquitous in resorts and hotels today, component rooms and flexible inventory are a tricky business for revenue managers. These unique rooms have traditionally required manual pricing and constant oversight – and are often undersold because of their complexity compared to s...
Bartech Launches New Corporate Website to Showcase Latest Advances in Hotel Minibar Automation and Customization
Bartech | November 13, 2017
Updated online portal offers visually compelling, intuitive experience to educate visitors on the benefits of advanced minibar technology Las Vegas — November 13, 2017 — Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, has launched a fully redesigned website aimed at educating visitors on the potential of the latest in automated minibar technology to enhance hotel revenues, guest satisfaction and guestroom design, while reducing expenses. The new website also offers user-friendly navigation, a visually appealing design and detail-rich infographics that demonstrate how au...
The “TRICK” to Navigating the Turbulent Seas of Transition: Traditional Lodging Makes Waves on the High Seas, Part II
Thomas Mielke | November 10, 2017
By Thomas Mielke Approximately a month ago, following Ritz Carlton's previous announcement about moving into the cruise line sector, I contemplated the issues that must have been discussed in the board room prior to committing to such an endeavour (click here for the original article). It stirred my thinking about a company's transition into a new business area that requires new skill sets and a firm's transformation from a company culture perspective to accommodate and welcome a new talent pool into its realms. Employers are acutely aware of the challenges they face nowadays, so they are pre-emptively having strategic discussions and p...
Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.
Routier | November 9, 2017
Israeli Innovator helps hotels empower staff and guests with seamless communication solutions for exceptional during-stay experiences New York and Tel Aviv, November 9, 2017 – Routier, a Tel Aviv-based start up founded by intelligence experts trained by the Israel Defense Forces (IDF), announced that it has built the first ever continuous communications solution to connect hotels with their guests at all times while they are on property – with no downloads or installations required. The company has opened a U.S. office in Manhattan to accelerate its growth, and has added branded hotel properties in New York, London and Tel A...
Puzzle Partner and HEDNA Join Forces to Deliver Quality Content for the Hotel Industry
Puzzle Partner | November 9, 2017
Agency offering marketing expertise for travel and hospitality technology market engaging with HEDNA to deliver and promote educational resources for HEDNA members and the hotel industry at large. TORONTO, ON (November 9, 2017) – Leading travel and hospitality technology marketing agency Puzzle Partner, today announced their latest alliance with HEDNA, a global forum dedicated to the advancement of hospitality distribution anchored by a fundamental belief in strategic collaboration and knowledge sharing. HEDNA is making bold moves to lead the category and is looking to Puzzle Partner to support their initiatives and help take the ...
Jill Cully Joins Cendyn as Vice President of Sales for the Americas
Cendyn | November 9, 2017
Boca Raton, Florida – November 9, 2017 – Cendyn, the leading CRM and sales platform in the hospitality industry, has appointed Jill Cully as the Vice President of Sales for the Americas. "We're delighted to have Jill Cully join our team at Cendyn" says Tim Sullivan, Chief Sales & Marketing Officer of Cendyn. "We have seen tremendous growth over the past few years at Cendyn and the appointment of Jill as our VP of Sales, Americas, is a testament to that success. Her wealth of experience and passion for the hospitality industry will be instrumental as a sales leader in our organization." Prior to joinin...
Super Cyber Weekend Sale Delivers Up to 50% Off Travel at Benchmark Resorts & Hotels and Gemstone Collection
Gemstone Collection | November 8, 2017
Launches Weekend-Long Travel Savings Across its Two Portfolios The Woodlands (Houston), Texas (November 2017) – BENCHMARK, a global hospitality company, rolls out the year's best savings at two dozen of its resorts and hotels during its annual Super Cyber Weekend event. Running from Black Friday (November 24th) through Cyber Monday (November 27th), it includes extraordinary offers from BENCHMARK's two signature brands, Benchmark Resorts & Hotels and Gemstone Collection. Travelers will save up to 50% off stays in top U.S. and Caribbean destinations, including Boston, Miami, Orlando, Jackson Hole, Vail, and Curacao. Access to th...
Tourism Boom: How Spain’s Hotels Are Capitalizing by Owning Their Supply
Mateus Coelho | November 8, 2017
By Mateus Coelho "In today's world, either you change or you will be changed. So, either you act and then you make some hard decisions and take some risk … or somebody is going to be acting for you – that's somebody called Booking.com, Expedia, Airbnb, Google, Amazon, Facebook." They're the words of Sébastien Bazin, CEO of AccorHotels, who spoke at this year's South America Hotel Investment Conference on the need for hotels to take control – or risk losing their place in the driver's seat. According to MicroMetrics, OTAs now have access to more than 99 percent of the world's hotel inventory. This, alone, isn't ...
dormakaba Delivers ‘Smart Design Access’ at HX With Quantum® Pixel and Ambiance Solutions
dormakaba | November 8, 2017
HX 2017 in New York: Visit dormakaba in Booth # 2919 Jacob Javits Convention Center NYC November 12-13 dormakaba's New HX Booth Demos Access Systems that Make Hospitality Smart and Secure MONTREAL, November 8, 2017 – dormakaba, one of the top three companies in the global market for access and security solutions, will arrive at the HX hospitality expo at the Jacob Javits Convention Center in New York with a total-property access solution that includes mobile access electronic door locks and new software for hotels. dormakaba manufactures the Saflok™ and Ilco™ electronic door locks and provides installation and service ...
Who Knew Direct Bookings Could Look So Good?
Lily McIlwain | November 8, 2017
This Autumn, we hosted the Direct Booking Summit series in New York and Barcelona - you may have heard us mention it once or twice. For the hoteliers who attended, it was two days full of strategising, inspiration and no small amount of empathising which each other's direct booking struggles. It was also an absolute blast. We'd love to thank all the hoteliers and partners who made this year's series such a success. We learned a lot from you - including a fair few dance moves! In our post-event magazine we've wrapped up all of the tips and tricks we learned at the events along with our favourite photos from the parties (keepi...
PMS Primary Systems Integrations -What the Heart of Hotel Technology Needs to Connect With
November 8, 2017
StayNTouch infographic illustrates complex ecosystem of PMS interfaces servicing the hotel industry to drive revenue, service and efficiency Bethesda, MD (November 8, 2017) – A Property Management Systems (PMS) serves as the heart and soul of your hotel. As such, the PMS needs to connect to primary systems that are imperative to have in order to run hotel operations at the highest level and as efficiently as possible. StayNTouch®, the leading innovator in mobile PMS technology for hotels and resorts today released an infographic detailing the intricate and complex ecosystem of systems that need to seamlessly exchange data in ...
Maestro PMS at HX in New York: Full-Service & Multi-Property Independents Get Powerful Mobile & App Based Profitability Tools
Maestro PMS | November 8, 2017
HX 2017 in New York: Visit Maestro PMS in Booth # 3146 Jacob Javits Convention Center NYC November 12-13 Latest Maestro Browser Based Tools for Operator Flexibility; Web Check-in, Dynamic Booking Controls for Discounts with Advanced Payment, Mobile Housekeeper Special Requests Personalize Service Markham, Ontario – November 8, 2017 – If you are an independent operator shopping for cloud or on-premise property management technology at HX in New York, your first stop should be Maestro PMS at booth #3146. Maestro PMS is the leading provider of revenue-generating property software tools and productivity enhancing technology th...
IDeaS Learning System Recognized With Gold Award From Learning & Development Research Firm Brandon Hall
Brandon Hall Group | November 8, 2017
Comprehensive update to integrated learning tools and seamless client delivery receives praise from Brandon Hall Group Tweet this: New #hotelrevenue mgmt training platform from @IDeaS_RevOpt gets Gold from @BrandonHallGrp www.ideas.com/news MINNEAPOLIS – Nov. 08, 2017 – The adoption of software tools and technologies for revenue management and hotel data analytics continues to grow within the hospitality segment, helping hoteliers uncover opportunities to grow revenue and improve the guest experience. But, these tools aren't effective without the skilled employees and managers who oversee and rely on them every day. That's w...
Get More Content, Get Customers in 2018
Alan E. Young | November 7, 2017
Why content marketing sells but isn't about selling By Alan E. Young, Puzzle Partner Ltd. If we were to ask you what the core, driving purpose and motivation of your content marketing strategy was, what would your answer be? Would it be to target a specific demographic or persona? To evoke a certain type of emotional response? Or, quite simply, would it be to sell your product or service? It actually doesn't matter, because within the digital marketing landscape that exists today, all of those answers are inherently wrong. Marketing today — and we're talking about the campaigns and strategies that really work — isn't about ...
Bartech Demonstrates Latest Advances in Hotel Minibar Design and Technology at BDNY 2017
Bartech | November 7, 2017
Global leader in automated minibar innovation to showcase wireless eTray, Neotray and eDrawer solutions New York — November 7, 2017 — Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, is set to present hoteliers with the latest in minibar innovation at this year's upcoming Boutique Design New York (BDNY) show. Taking place November 12-13, at the Jacob K. Javits Convention Center in New York City, BDNY attendees visiting booth #364 will have the opportunity to take part in live demonstrations of Bartech's innovative standalone eTray, as well as the adaptive Neotray guestro...
Carlson Rezidor Hotel Group Joins TravelClick’s Industry-Leading Demand360® Program
TravelClick | November 7, 2017
The Addition of Carlson Rezidor as a Data Provider Expands the Program to over 23,000 Properties Worldwide NEW YORK, November 7, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the Company's new data partnership with Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel companies with more than 1,440 hotels in operation and under development in more than 115 countries and territories throughout the world. Through this partnership, Carlson Rezidor will utilize TravelClick's powerful, forward-looking Demand360® too...
Hoteliers Consistently Lose Revenue Without Measurable Benchmarks in Contact Center Performance, Says Cloud5 White Paper Based on a Survey of More tha
Cloud5 Communications Contact Center | November 7, 2017
Chicago, IL (November 7, 2017) — Cloud5 Communications released data from a survey of more than 8,300 hotels in the North American market, concluding that Hotel Operators have forgotten, or overlooked, the profit-generating power of a major direct channel—the Contact Center. The White Paper demonstrates that when managed properly the Contact Center, or Call Reservation Office (CRO), can be a thriving, high-value revenue center. In a time when revenues are challenged by the rise of online travel agents, the increasing complexity of social and mobile channels and a dramatically changing guest demographic, hoteliers should leve...
