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Technology
ProfitSword Promotes Maureen Allen to Newly Created President Position
ProfitSword | October 30, 2017
Orlando, Florida – October 30, 2017 – ProfitSword, LLC, a leader in business intelligence and data analytics solutions, announces the promotion of Maureen Allen to President. Formerly in the role of Director of Client Services, Ms. Allen has been with ProfitSword since 2008. Prior to her tenure at ProfitSword, she spent more than 30 years in the hospitality industry in both operations and accounting. As President, Allen will oversee ProfitSword's sales and marketing initiatives, product development, client services and human resources teams. With her decades of experience in operations, co-owners Mike Patton and Tili Findley...
Homeland Security Warns Against Threats to US Infrastructure
Jim Butler | October 27, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 27 October 2017 Cybersecurity breaches and risk management continue to be a concern for businesses of all sizes and types. A recent warning distributed by the U.S. Department of Homeland Security and the FBI regarding targeted hacks in several critical industries is an illustration that anyone can be vulnerable such tactics, including the hospitality industry. My partner Bob Braun, senior member of JMBM's Global Hospitality Group® and co-chair of JMBM's Cybersecurity and Privacy Group, summarizes the recent report and its conclusions ...
How Hospitality Companies Lose Good, Promising Talent – And For All the Wrong Reasons
Gary Hernbroth | October 26, 2017
By Gary Hernbroth When you don't read the signs, you lose good people I often wonder how some so-called business leaders get to be where they are, how they get their leadership roles. Not all, certainly, but some. They miss so much. They don't read the right tea leaves. They don't ask enough questions. And in some cases, they don't recognize the potential in their own up-and-coming leaders, either. The woeful tale described here comes from the hotel industry, but it could apply to any number of businesses. Sadly, this is by no means an isolated case. A bright young hotel professional, just seven months out of The School of Hospitality B...
North American Hoteliers Open the Last Quarter of 2017 with Solid Rate and Booking Growth
TravelClick | October 26, 2017
Group Travel in Particular Shows Uptick in Fourth Quarter, with Reserved Occupancy Increasing over 4% NEW YORK – October 26, 2017 – North American hoteliers are ending the year strong with healthy gains across all travel segments during the fourth quarter of 2017, according to new data from TravelClick's October 2017 North American Hospitality Review (NAHR). Overall, average daily rates (ADR) and occupancy are both up 1.6 percent and 4.3 percent respectively. Group travel data in particular shines in the fourth quarter, with ADR up 2.6 percent and bookings significantly up 7.8 percent. The transient segment is not far behind...
Positive Social Media Interaction with Guests During Their Stay Produces Increases in Revenue and Loyalty, According to Research from Local Measure
Local Measure | October 26, 2017
Unveiled at Cornell's Hospitality Research Summit, Analysis of Millions of Posts Shows the Potential for Thousands of Dollars in Revenue Increases, and Bumps in Brand Advocacy and Loyalty Sydney and New York – October 26, 2017 - Local Measure, the leading location-based social intelligence platform for hospitality and tourism, released data from an analysis covering social media posts by 8 million guests at hotel properties belonging to 100 of the world's largest hotel groups over a 30-month period. According to the data, guests who are engaged by a hotel on social media during their stay on property, post 2.5 times more than othe...
StayNTouch Rover™ PMS Integrates With Merchant Link’s EMV Product, TransactionLink™, to Help Hoteliers Combat Card Present Fraud
StayNTouch Inc. | October 26, 2017
Bethesda, MD – October 26, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is happy to announce EMV integration between Rover™, its cloud-based property management system (PMS) and Merchant Link, a leading provider of cloud-based payment gateway and data security solutions. Merchant Link enables more than 6 billion transactions annually for some of the world's best-known merchants, providing connectivity to the major U.S. payment card processors. EMV integration provides StayNTouch hotel customers the third leg of the transaction security stool. Previously, StayNTo...
Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out
Maestro PMS | October 25, 2017
Learn more about Maestro at The HX Show in NYC, TribalNet in Phoenix, and IHLA in Miami Markham, Ontario – October 25, 2017 – Life today is about mobility. We depend on our mobile devices for communications, driving directions, and information gathering. Maestro PMS embraced this shift in the market when it emerged. Today it works with independent operators to offer enhanced mobility options in its PMS property software suite to enrich the guest journey and meet guest expectations. From reservation booking to curbside tablet check-in, in-house communications to paperless check-out and everything in between. Operators with si...
TravelClick Expands Strategic Business Intelligence Relationship with Hyatt
TravelClick | October 24, 2017
TravelClick's Demand360®, Rate360® and Agency360® Preferred Solutions for Hyatt NEW YORK, October 24, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the Company's expanded data relationship with Hyatt, a leading global hospitality company with a portfolio of 13 premier hotel brands and more than 700 properties in 56 countries. Through this expanded partnership, Hyatt will expand its corporate-level use of TravelClick's Hotelligence360® Business Intelligence Solutions: Demand360®, Rate360® and Agency360®, and...
Intelity Continues Strong Growth Trajectory with New Customers in 2017
Intelity | October 24, 2017
Millennial travel is contributing to the demand for Intelity's technologies [Orlando, Fla. – October 24, 2017] —Intelity, the creator of the world's first and most widely used integrated Guest Services Platform, is announcing continued record-setting performance and growth, deploying its solutions at properties that include hotels, resorts and casinos throughout North America, Europe, Asia, and Australia. "There are several factors contributing to the continued growth and success of Intelity, the main one being our commitment to ongoing research and development of new technologies," said David Adelson, Intelity president and...
HMC to Manage 104-Room Holiday Inn Express in Albuquerque, New Mexico
Hospitality Management Corporation (HMC) | October 23, 2017
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is pleased to announce the addition of this 104-room Holiday Inn Express® in Albuquerque, New Mexico, to their portfolio of managed hotels. HMC will be working in partnership with new ownership group Newstream Commercial®, headed by Scott Tarwater, President of the company's Hotel and Resorts Division. HMC continues its ongoing business expansion which is made up of full service, conference center, select service and limited service hotels. HMC is one of the country's largest third-party privately held hotel management companies, ranke...
Sabre Launches First AI-Powered Business Intelligence Solutions for the Hospitality Industry
Sabre Corporation | October 23, 2017
Combining artificial intelligence, big data, and modern visualizations, SynXis Analytics Cloud offers predictive analytics and pattern recognition to recommend strategies that increase hotel revenue across channels SOUTHLAKE, Texas, Oct. 23, 2017 -- Sabre Corporation (NASDAQ: SABR) has developed the hospitality industry's first analytics platform to use artificial intelligence (AI) to help maximize total hotel revenue. SynXis Analytics Cloud is Sabre's new data and analytics platform built from the ground up for the hospitality industry. Without an industry-grade automated solution, many hoteliers are hamstrung with a number of ...
Changing the Rules of the Game for Hotel Bookings
October 20, 2017
By Giuliano Bianchi and Isabella Blengini Last month the Swiss Parliament ratified a decision to allow Swiss hotels operating on booking.com to offer rooms at lower prices directly to their customers. The digital platform opposed the decision, arguing that it would be the customers who would be hit hardest. Booking.com allows hotels to sell their rooms on the platform on a commission basis and customers have the convenience of being able to compare prices before booking a room. For hotels, the main advantage in using the site is that it can dramatically increase their visibility, so much so that some 72 percent of all hotel bookings in ...
Tambourine Shares Hotel Digital Talent: Why Is It so Hard to Find?
Tambourine | October 19, 2017
Hotel digital marketing requires an increasingly hard-to-find skillset. If you want to be successful in the hotel business, it's now mandatory that you outperform your compset in the digital world. So these days it's more important than ever for hotel companies to attract and retain world-class digital talent. In most cases, the first place guests now interact with your hotel is not inside your lobby—it's within the digital world—yet all too frequently, we aren't fully prepared to greet that guest accordingly. Hotel websites, CRM systems, data analytics, email, social media and search marketing all require deep expertise to ...
Resort Fee Litigation Advisory Group: How to Avoid Litigation on Resort Fees and Other Mandatory Hotel Charges
Jim Butler | October 19, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 19 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. What does the FTC say is your potential liability for mandatory hotel charges? In evaluating what you should do about the new furor over mandatory hotel charges, it would be helpful to have a clearer understanding of what the FTC seems to be saying on...
Rainmaker and StayNTouch Partner to Help Hotels Increase Bookings, Optimize Revenue and Boost Profitability
Rainmaker | October 19, 2017
Rainmaker's groundbreaking guestrev® solution now integrates with StayNTouch's Rover™ PMS ALPHARETTA, GA. and BETHESDA, MD. — Oct. 19, 2017 — The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software solutions, and StayNTouch, an innovator in mobile technology and property management systems for hotels, today announced a partnership agreement whereby Rainmaker's guestrev® solution is integrated with StayNTouch's Rover™ cloud-based property management system. The integration will help hotels increase bookings, optimize revenue and boost profitability. An ear...
How Much Should I Spend on Paid Search for My Hotel?
Lisa McCreary | October 19, 2017
Lisa McCreary | GCommerce Solutions | Search Marketing Manager We get this question all the time from prospective clients and new clients and it's also something we revisit at least once (or more) every year for current clients. The truth is, there's a lot more to it than picking a number based on the hotel's location. It's a complex answer that can only be determined by deep discovery and understanding of the hotel and its goals, the market the property is located within and historical data from the hotel. At GCommerce, every client's budget recommendations are customized based on the hotel's specific goals, historical performance and ...
Launch of FCS Analytics Provides Hoteliers with Total Business Intelligence Solution
FCS | October 18, 2017
Cutting edge data management and reporting software offers full consolidation of analytics from disparate property systems to enhance business performance, spot trends and boost revenue. Singapore – 18 October, 2017- FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, announces the launch of FCS Analytics V1.1, the latest addition to the company's growing portfolio of hotel technology solutions. A new state-of-the-art business intelligence platform, FCS Analytics offers a comprehensive overview of a hotel's entire operation through a single interfa...
Cendyn Opens Office in Munich, Germany After Seeing Continued Growth in EMEA Region
Cendyn | October 18, 2017
Munich, Germany – October 18, 2017 – Cendyn, the leading CRM and sales platform in the hospitality industry is broadening its reach in EMEA by opening a second European office in Munich, Germany in addition to its existing office in the United Kingdom. "Europe has been an exceptional region of growth for us over the past couple of years and our continued commitment of local resources for our clients is always at the forefront of that growth." says John Seaton, Managing Director, EMEA & APAC. "We're seeing that hoteliers are more and more aware of the changing digital landscape in the industry. They understand the ne...
Fornova Partners with eRevMax to Create a One-Stop Shop for Smart Distribution, Benefiting Hotels Worldwide
Fornova | October 18, 2017
Fornova brings distribution monitoring, intelligence and strategic recommendations to eRevMax's LIVE OS platform NEW YORK and GENEVA, October 18, 2017 – Fornova announced that it is joining forces with eRevMax, bringing its market intelligence and market visibility tools to the eRevMax LIVE OS platform. Now hotels that visit the platform for best of breed technology solutions can access Fornova's industry leading Strategic Distribution Management tools, which provide unparalleled insight into a hotel's online market position, efficacy in selling across markets, and recommendations to help optimize distribution. These benefits will...
How Machine Learning Boosts Personalization in Travel
AltexSoft | October 18, 2017
She opens the browser, puts the cursor in the search bar, types "cheap flights from Boston to London," and up pops the first ten links from Google's results page. After some surfing, she lands on Skyscanner filtering the flights by date and cost, and selects the cheapest deal from Norwegian Airlines. As Skyscanner aggregates the offers from providers, she again bulk opens multiple links leading to deals by online travel agencies. She glances over the pages, never staying more than 30 seconds on any of them. At one of the online travel agencies, she opens flight details, hastily closes a pop-up window without reading its contents, and co...
Guests At The Greenwich Hotel Have A New Way To Get In Touch With The Front Desk
ALICE | October 17, 2017
Luxury NYC boutique hotel reports greater satisfaction among both guests and staff New York, NY, October 18, 2017 – ALICE, the operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, is celebrating a successful year of partnership with New York City's Greenwich Hotel and Alta, the tablet provider that enhances a guest's stay by allowing users to discover and request available goods and services. Through this partnership, guests at The Greenwich Hotel have been requesting services and amenities as well as uncovering the surrounding area, all without having to swing by ...
TRACK/ResortsandLodges.com and Doug Kennedy Announce Upcoming Webinar for October 23
ResortsandLodges.com | October 17, 2017
As part of its ongoing commitment to education and training, Track Hospitality Software (TRACK) and ResortsandLodges.com are pleased to announce their next sponsored quarterly webinar with Doug Kennedy, the lodging industry's most experienced sales and guest service trainer. The webinar, titled 7 Trainer Tips for Hotel Reservation Sales Success, will take place on October 23rd, 2017, at 12:00PM EDT (11:00AM CDT). To register click here. Members of the lodging industry can join in as hotel training expert Doug Kennedy presents seven of his real-world tips that reservations sales and front desk agents can use to convert more inquiry calls...
How Hotels Can Mitigate the Digital Impact of Natural Disasters
Matt Tutt | October 17, 2017
By Matt Tutt With this year's Atlantic hurricane season being one of the 10 most active hurricane seasons on record (14 named storms and 8 hurricanes), combined with the devastating earthquakes in Mexico, the hotel industry in these affected areas have taken a serious hit—both physically through damage to their properties and financially through the loss of bookings. The Miami Herald reported that hotels in Miami-Dade were only 42 percent full between Sep 6 and 9, nearly 38% less than the same time last year. Tourism to Caribbean islands in the hurricane belt, whose islands experienced some of the worst damage, may take even longe...
How Do Hotels Fill Those Last Available Rooms?
Leora Lanz | October 17, 2017
By Leora Lanz Hoteliers, marketing directors, and revenue managers in particular are continuously learning how to put the pieces of the puzzle together when it comes to creative and effective options for selling out room nights. Numerous challenges arise with the plethora of new distribution technology, which complicate the process of directly reaching the guest, or even controlling a hotel's presence on the variety of brand and third party websites. The Director of Sales and Marketing at The Langham Boston, Rachelle Boudreau, emphasized this challenge. "It is difficult to be aware of the various distribution channels, as so ma...
