Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Drive Direct Revenue with Paid Search Audience Targeting
GCommerce | October 10, 2017
By Emily Speicher | GCommerce Solutions | Account Manager Audience targeting and its introduction to Search Engine Marketing: As advertisers, we have the option to add specific audience targeting to paid search marketing campaigns. Google's audience targeting was originally only available on display networks and YouTube campaigns, but in May 2017, Google expanded audience targeting to its paid search ad network. For advertisers in the hospitality industry, the in-market audience targeting options include demographics, such as age and gender. Audience targeting for hospitality PPC: Age plays a vital part in marketing for the hotel and ho...
Resort Fee Litigation Advisory Group: How Resort Fees Became an Explosive $2.7 Billion Issue
Jim Butler | October 6, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 06 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Resort Fees are a $2.7 billion issue — a juicy target for Federal and State governments as well as plaintiffs' lawyers It is very likely that the Resort Fee issue will present challenges in the near future to all stakeholders in the hospitality i...
StayNTouch Appoints Nisha Singh as Vice President of Sales
StayNTouch Inc. | October 6, 2017
Bethesda, MD – OCTOBER 6, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced that Nisha Singh has been named Vice President of Sales. Nisha brings more than 15 years of sales management experience, with a focus on driving growth in cloud-based SaaS companies. "We are very pleased to welcome Nisha Singh to the StayNTouch management team," said Jos Schaap, CEO and Founder of StayNTouch, "The entire hospitality industry is being transformed through the power of cloud-based software, driving efficiency, cost-savings and an improved guest experience. Nisha's deep...
dormakaba Video: Steps for Easy Hotel Mobile Access Adoption
dormakaba | October 5, 2017
Secure, Easy to Use dormakaba Mobile Access Meets Business Goals, Enhances Guest Experience MONTREAL, October 5, 2017 – dormakaba, one of the top three companies in the global market for access and security solutions, released a video on how to simplify mobile access electronic door lock adoption. dormakaba manufactures the Saflok™ and Ilco™ electronic door locks and provides installation and service for its systems. Click here for information on electronic door locks from dormakaba. "dormakaba offers multiple services that help operators simplify Bluetooth Low Energy mobile access adoption with their RFID locks," said...
Resort Fee Litigation Advisory Group: National Task Force of 47 Attorneys General Goes After Resort Fees
Jim Butler | October 5, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 05 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Resort Fees: It is not just the FTC. Now there are 47 Attorneys General focused going after perceived abuses of Resort Fees Consumer complaints have been protesting Resort Fees for almost two decades. In 2012, the FTC took its first major action. The ...
Rainmaker Ends Summer with Record-Setting Performance and Growth
Rainmaker | October 5, 2017
Leading provider of revenue and profit optimization software deploys solutions at more than 150 properties in 14 countries ALPHARETTA, GA – Oct. 5, 2017 – The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software, today announced that it has ended the summer with record-setting performance and growth, deploying its solutions at more than 150 properties in 14 countries in July and August. The properties include hotels, resorts and casinos throughout North America, Europe, Asia and Australia. Among the company's recent implementations are: FIVE Palm Jumeirah Dubai; Palazzo Versa...
SHR CEO to Speak on Global Technology Panels in Hong Kong and Singapore
SHR | October 4, 2017
HOUSTON, TX, HONG KONG, SINGAPORE, October 4, 2017—Rod Jimenez, CEO for SHR, Sceptre Hospitality Resources, a leading provider and pioneer of advanced hotel distribution technologies, will be speaking as an expert panelist at two major hospitality technology events. The first panel, The Future of Hotel Technology, will be held at the Revenue Strategy Forum, Hong Kong, Hotel ICON, on October 11, 12:00-1:00 p.m. This discussion will revolve around how innovative hotel companies are beginning to rethink their tech stack, and are looking for new ways to integrate multiple systems in a modern cloud architecture to better personalize of...
Agilysys Announces General Availability of New rGuest® Buy Self-Service Kiosk Capabilities for Café and Enhancements to Grab N Go
Agilysys | October 4, 2017
Next-Generation POS Kiosk Extends Agilysys' Leadership in Cloud-Based POS Solutions ALPHARETTA, GA. — October 4, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the general availability of innovative enhancements to rGuest® Buy, the company's groundbreaking self-service kiosk POS solution that extends point-of-sale reach, improves guest service and reduces staff demand. The enhancements for Café workflows and a new Grab N Go guest experience are part of Agilysys' continuing dramatic market penetration in food and bevera...
The Big Hotel Technology Debate: One-Stop Shop vs. Best-of-Breed
Glenn Wirick | October 4, 2017
By Glenn Wirick It's been hotly debated within the travel technology industry whether putting all of your eggs in one vendor basket, or spreading those eggs around, is better. Essentially, is a "one-stop shop" technology provider better than having a "best-of-breed" strategy that includes the use of many different technologies, services, and platforms? Which is the right choice for your business? And does it even matter? It does matter. A lot. Hoteliers deserve control of their technology, simpler solutions and outstanding service providers. While "one-stop shop" once meant that a single technology vendor offered all of the components o...
Lightning Strike in Georgia Brings Help From Illinois
Cetis | October 4, 2017
DNDC Telephone Company restores Mitel phone system…and customer confidence. When the phone rang at the Cetis marketing office in Champaign, Illinois, Anna Saint, General Manager, Microtel Inn & Suites by Wyndham, Jasper, Georgia, was desperate to get her hotel phone system back in service after a recent lightning strike. After more than a week of phone calls and broken promises, Anna had finally decided to call the Wyndham Hotels corporate office vendor support line, and was pleasantly surprised at the results. "I was really frustrated, when I finally called Wyndham Hotels support," Anna shares, "They advised me to visit the ...
SiteMinder Secures Atahotels as Group Remains in Prime Position to Capitalize on Italy’s Tourism Boom
SiteMinder | October 4, 2017
Dallas, USA – One year after completing its merger with UNA Hotels & Resorts, Atahotels today announces it has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further capitalize on Italy's rising tourism numbers. SiteMinder will power the distribution of Atahotels' more than 4,700 rooms online and increase guest acquisition for the hotel group through the company's 350-strong network of the world's top booking channels. Atahotels merged with UNA Hotels & Resorts in 2016 to form the first wholly-Italian-owned and operated hotel group. Together, the two brands have 43 properties located in 2...
Luxury Beachside Boutique Property, Malibu Beach Inn, Appreciates the Improved Staff Communication and Accountability Provided by a Hotel Operations P
ALICE | October 3, 2017
Luxury oceanfront retreat, Malibu Beach Inn, has selected ALICE to upgrade the property's staff communication and provide its guests with more ways to request services from the hotel. The upscale boutique property, a member of the Leading Hotels of the World (LHW) and Condé Nast Traveler awards recipient, is using ALICE's full suite of products - ALICE Staff, ALICE Concierge, and ALICE Guest - which are purpose-built for every role within the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE rec...
Joseph Fox Joins BirchStreet Systems as Chief Strategy Officer
BirchStreet Systems, Inc. | October 3, 2017
Newport Beach, CA – Oct 3, 2017 – BirchStreet Systems, Inc. , the leading Cloud-based Procure-to-Pay platform serving the Hospitality Industry, today announced that Joseph Fox will join BirchStreet as its Chief Strategy Officer and a senior member of the BirchStreet Executive Team. Fox's responsibilities include leading and managing BirchStreet's Global Strategy including Strategic Partnerships, Business Development, M&A, Channel Programs, Supplier Offerings and the BirchStreet Business Network of Buyers and Suppliers. Fox brings over 30 years of technology and business leadership to his new role at BirchStreet. Most rec...
Resort Fee Litigation Advisory Group: The FTC Takes Aim at Hotel Resort Fees (Again) – The FTC 2017 Report
Jim Butler | October 3, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 3 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Impending eruption of government and private litigation over Resort Fees (mandatory service fees). Big shaking again. Is this the big one? Two significant developments may signal an eruption of government and private claims over Resort Fees — (1)...
HEBS Digital Guarantees Hoteliers a Boost in Direct Bookings with a 40% Website Conversion Rate Uplift
HEBS Digital | October 3, 2017
NEW YORK, NY — October 3, 2017 — To address the needs of today's hotelier to increase direct website bookings and lower distribution costs, HEBS Digital announces a new promotion that guarantees a 40% increase in website conversion rates with the purchase of a new website. Considering that, on average, less than 2% of website visitors ultimately make a booking, this limited-time promotion can have a profound impact on any hoteliers' bottom line. As part of this promotion, hoteliers will receive: A 25% credit towards the design and development of a new responsive website The award-winning smartCMS® Website Technology P...
New Version of Agilysys InfoGenesis® POS Offers More Payment Gateways and Enhanced Casino Management System Integration
Agilysys | October 3, 2017
Award-Winning Enterprise POS Solution Continues to Add Innovative Capabilities ALPHARETTA, GA. — October 3, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced InfoGenesis® POS v4.4.10, the latest version of its award-winning POS system. The new release includes new and improved P2PE and EMV gateway options, improved casino management system (CMS) integration and enhancements to the user experience making it easier than ever to boost efficiency and increase revenue. InfoGenesis® POS is the comprehensive point-of-sale system fr...
Resort Fee Litigation Advisory Group: Impending Eruption of Litigation over Resort Fees?
Jim Butler | October 2, 2017
By Jim Butler and the Global Hospitality Group® Hotel Lawyers | Authors of www.HotelLawBlog.com 2 October 2017 Note: If you are a consumer with a Resort Fee issue, please do NOT contact us! We do not represent consumers with complaints against hotels. We are part of the fabric of the hotel industry and are committed to informing, educating and assisting players in the hotel industry. Impending eruption of government and private litigation over Resort Fees (mandatory service fees) There were earthquakes and tremblors for at least 17 years before Pompeii was destroyed in the catastrophic eruption of Mount Vesuvius in 79 AD. The past ...
TravelClick and InterContinental Hotel Group Announce Expanded Strategic Business Intelligence Partnership
TravelClick | October 2, 2017
Data Partnership Across TravelClick's Hotelligence360 Business Intelligence Solutions, including Demand360, Rate360 and Agency360, Marks Second Global Hotel Endorsement in 2017 NEW YORK, October 2, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the Company's new, expanded relationship with InterContinental Hotels Group® (IHG). As one of the world's leading hotel companies, with more than 5,200 hotels worldwide, IHG will utilize TravelClick's innovative, data-driven Hotelligence360® Business Intelligence solutions, including Demand36...
Direct Booking Summit Americas: Over and Out!
October 2, 2017
That's a wrap! As the curtain falls on the Direct Booking Summit in New York, it's time to reflect on everything we've learned over the last two whirlwind days. Aside from the fact that hoteliers really know how to party — we have the blisters on our feet from last night's party to prove it! — we discovered so much about an industry that feels more exciting and inspirational than ever. Here's our pick of the learnings: 1. There's nothing better than bringing hoteliers together Sound schmaltzy? Maybe - but it's true. The Summit was absolutely fizzing with energy from start to finish, as hoteliers opened up about w...
Milestone Shortlisted for Best SEO Software Suite, Best Search Software Tool, & Innovation in Analytics Software by Prestigious US Search Awards 2017
Milestone | October 2, 2017
October 2, 2017, Santa Clara, CA – US Search Awards 2017, a competition that celebrates the very best in SEO, PPC, Digital and Content Marketing, announced today that Milestone, Inc. has been chosen as a semi-finalist in three categories. Milestone CMS, Milestone's Content Management System was shortlisted for Best SEO Software Suite. Milestone Local, Milestone location management product was shortlisted for Best Search Software Tool Milestone Analytics, Milestone's digital marketing analytics product was shortlisted for Innovation - Software The 2017 US Search Awards, in association with their headline sponsor Bing and now i...
Rainmaker Executive Ellis Connolly to Moderate Panel at Stay Boutique Leadership Conference
Rainmaker | October 2, 2017
Discussion to Focus on Technologies Critical to Meeting Consumer Expectations ALPHARETTA, GA. — Oct. 2, 2017 — The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue management software, today announced that Ellis Connolly, the company's vice president of hospitality, will moderate a panel discussion at the Stay Boutique Leadership Conference, which will be held Oct. 3-5 at the UCLA Luskin Conference Center in Los Angeles. The conference is sponsored by the Boutique & Lifestyle Lodging Association (BLLA). Rainmaker is a member of the organization's Inner Circle Club. Connolly will moderate...
Agilysys Announces Annual Inspire User Conference & Executive Summit 2018
Agilysys | October 2, 2017
Three-Day Event to Feature Educational Sessions, Executive Summit, Partner Pavilion and Fundraising Campaign to Benefit Action Against Hunger ALPHARETTA, GA. — Oct. 2, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that registration is open for its annual industry-leading Agilysys Inspire User Conference & Executive Summit 2018. A popular event for Agilysys customers, the conference will be held Jan. 29-31, 2018 at Caesars Palace in Las Vegas, and will feature thought-leadership sessions designed to help customers drive profi...
Agilysys Announces New Mobile Capabilities in Latest Release of Industry-Leading Property Management System
Agilysys | October 2, 2017
LMS 7.4 Includes Add-On Functionality for SMS Messaging, Mobile Pre-Check-in and Check-out, Mobile Housekeeping and More ALPHARETTA, GA. — October 2, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the latest version of its Lodging Management System® (LMS) property management solution. LMS 7.4 includes a wide range of new industry-leading features and add-on functionality that will allow customers to dramatically improve operations and ensure the security of guest financial data. New functionality includes mobile pre-check-in ...
Revenue Technology: Are You Doing It Wrong?
Jessica Halterman | September 28, 2017
By Jessica Halterman Technology helps hoteliers figure out if they've got their hotel revenue strategy just right—or all wrong No two hotels are exactly alike, despite being in a chain or large portfolio Every hotel has unique marketing & revenue strategies Revenue technology can help every hotel master their unique business Recently, I read an article describing the right way to pack liquor in your luggage. And I have to be honest with you…I didn't know there was a wrong way to pack away booze. Apparently, using a couple of t-shirts and sending up an audible prayer during baggage check-in isn't everyone else's go-...
