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Technology
Benchmark’s Wanderlust Lifestyle Travel Guide Takes Top Honors in “Best Digital Marketing Campaign” Category at the 2017 INDIE Awards
September 21, 2017
Independent Lodging Congress Award Recognizes Innovation, Sense of Place, Spirit to Serve The Woodlands (Houston), Texas, September 2017 … BENCHMARK®, a global hospitality company, is the winner of the prestigious 2017 INDIE Award for the "Best Digital Marketing Campaign" from the Independent Lodging Congress. The INDIE Awards recognize independent hospitality enterprises, celebrating those independently-branded hotels and hospitality professionals who have created a path to success through innovation, a sense of place, and a spirit to serve. "We are extremely pleased that our innovative Wanderlust Lifestyle Tr...
How to Select the Right Hotel Direct Distribution Solutions
Mihaela Lica-Butler | September 21, 2017
By Mihaela Lica-Butler Hospitality is a highly competitive business, with all kinds of players bidding for the first spots in Google search results and hoteliers pouring fortunes into advertising and marketing. Despite the wealth of "how-to" resources available to teach hotel managers how to make the best use of a multitude of tools to achieve measurable ROI, some are still crushed by competition, or lose the first spots in search results because of poor SEO, outdated website design, a cumbersome booking engine, and so on. There are many factors that influence how hoteliers should be selecting the right hotel direct distribution channel...
StayNTouch Delivers Cloud-Based PMS Solution and Mobile Check-In to SoBro Guest House
StayNTouch Inc. | September 21, 2017
Bethesda, MD – September 21, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, announced the deployment of its Rover PMS™ and Zest™ solutions at SOBRO Guest House, an innovative hotel in Nashville, Tennessee. "From the start, we had a goal of creating a unique kind of service experience at SoBro Guest House. StayNTouch provided a platform in which we could design and curate our operation in order to achieve that goal," said Kim Rittenberry, General Manager. "We successfully achieved a virtual front desk and concierge at our hotel where 100% of the g...
Creativity Is a Drug the Hotel Industry Cannot Live Without
Georges Panayotis | September 20, 2017
By Georges Panayotis Enthusiasm lies at the foundation of all progress. Henry Ford, a spearhead of the Industrial Revolution, showed the way to progress more than a century ago with this maxim. Society evolves more and more rapidly; we cannot predict the evolutions that will upset the hotel industry of tomorrow, we can, however, be certain they will happen. We know that new products will be developed, and new procedures and new organizations will come to the fore. Artificial intelligence and automatization will change the role humans play and how they work. They will lighten the cost of operations. Accommodations will be more ecological...
Maestro PMS Integrated Guest Loyalty System Gives Independent Property Groups A Brand Loyalty Advantage
Maestro PMS | September 20, 2017
Luxury Independents Attract Corporate and Leisure Guests With Rewards That Add Up to Family Vacations; Golf Holidays Markham, Ontario – September 20, 2017 – Successful independents know they need a healthy mix of repeat corporate business and leisure guests for a strong bottom line. With over 37 years serving the independent market, Maestro PMS knows this too. That is why it developed a powerful, easy-to-use Guest Loyalty System that automates the point tracking and reward redemption guests value and that simplifies guest recognition at every touch point. The Inn at Harbor Shores is a luxury independent resort in St. Joseph,...
Measuring and Incentivizing Front Desk and Reservations Upselling
Doug Kennedy | September 20, 2017
By Doug Kennedy Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018. If so, I'm pretty sure your owners or asset managers are looking for more revenue, as all owners seem to do every year. With occupancies performing well in most markets, unless you are planning to build more hotel rooms the only way to squeeze out more revenue is to increase ADR. Implementing a front desk and reservations upselling program, or improving the one already in place, can help your hotel achieve its revenue goals. Of course one component of a successful upselling program is training your frontline...
New TravelClick Study and Data Project 2017 as a Record Year for GDS Hotel Bookings
TravelClick | September 20, 2017
Despite the Rise of Airbnb Among Consumers, Travel Agents Still Predominantly Book through GDS NEW YORK – September 20, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions designed for hoteliers to maximize revenue and profits, and Phoenix Marketing International, a market research firm, recently concluded a study of more than 900 travel agents who are located throughout 52 countries. This study revealed that travel agents are continuing to report a record use of Global Distribution Systems (GDS) to make hotel reservations. Coinciding with TravelClick's data projections for 2017, the st...
Must-Read Whitepaper Available: The Smart Hotelier’s Guide to 2018 Digital Marketing & Technology Budget Planning
the Authors and HEBS Digital | September 20, 2017
Budgeting season: the time to analyze what initiatives are driving performance, review trends in the industry that should be taken into account when constructing your budget, and start thinking about any major upgrades your property needs to take in its digital technology and marketing strategy. The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning whitepaper is created every year to guide hoteliers on the budgeting process by outlining the tools needed to engage, acquire, and covert travel consumers, as well as enhance the on-property guest experience, and inspire guests to book a future stay. Here is a ...
Unifying Fragmented Hotel Systems and Data Now an Achievable Goal Says New Study
Agilysys | September 20, 2017
New Agilysys Sponsored Research Provides Insights for Hoteliers Looking for Next-Generation PMS Technology ALPHARETTA, GA. — Sep. 20, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the availability of The 2017 Smart Decision Guide™ to Hotel Property Management Systems. Based on extensive research conducted by Starfleet Research, the eBook illustrates how next-generation property management systems are helping to break down the solution and data siloes that prevent hotels from delivering a winning guest experience. Accordin...
Distinguished ARIA Resort & Casino Boosts Operational Efficiencies by Upgrading their InvoTech Uniform Management System
InvoTech Systems, Inc. | September 19, 2017
The InvoTech Uniform System at the Aria Resort & Casino was Upgraded with the Latest UHF-RFID technology for the Most Efficient Uniform Department Operations LOS ANGELES, CA – September 20, 2017 -- InvoTech Systems, Inc., the leading provider of linen, laundry and uniform inventory management solutions for hotels, casinos, resorts, and theme parks worldwide, announced that the Aria Resort & Casino has upgraded its existing InvoTech Uniform System with the latest UHF-RFID technology for even more efficient operations. The InvoTech Uniform System at the Aria manages uniforms for approximately 7,500 employees. InvoTech System...
Meyer Jabara Hotels to Operate Cambria South Boston
Meyer Jabara Hotels | September 19, 2017
Scheduled to open in the first quarter of 2019, this new construction hotel is the second property for MJH in Boston and the first Cambria to enter the South Boston market [Danbury, Conn., September 19, 2017]—Strengthening its presence in the Boston hotel market, Meyer Jabara Hotels (MJH) has been selected by City Point Capital to operate a new Cambria Hotel in South Boston, scheduled to open first quarter 2019. The 159-room hotel (part of the "14 WEST Broadway" condominium complex), is close to the Boston Convention & Exposition Center, Boston Seaport and Boston's South End, featuring 1,567 square feet of meeting space. The f...
Why Selling All Rooms by Feature Works
Pierre Boettner, Founder and CEO, hospitalityPulse | September 19, 2017
By Pierre Boettner, Founder and CEO, hospitalityPulse Distribution has become the core focus for hotels, and I'm not crazy enough to think this will change anytime soon (but I've been around long enough to know that change is needed). As a result, hoteliers are reluctant to make beneficial, high-return shifts in the way rooms are sold because of a preconceived notion that it won't be compatible with current distribution. Believe it or not, we can change this industry for the better and still properly provide availability to all the necessary parties (OTAs, GDSs, and so forth). Among the most impacting changes hotels can make right now i...
Intelity Mobile Messaging System FREE to Qualified Hotels
Intelity | September 19, 2017
'Guest-to-Staff' communication tool is now available as a module of the Intelity Guest Service Platform or as stand-alone freemium offering; White-labeling the messaging app is also being offered [Orlando, Fla. – September 19, 2017] — Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest's overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making "messaging" the new social media. To help hoteliers stay competitive and communicate with their guests more efficient...
IBC Hospitality Technologies Launches Website Redesign
IBC Hospitality | September 19, 2017
IBC Hospitality Technologies new responsive and simplified website offers independent hoteliers customized solutions to everyday challenges with easy-to-use navigation and stunning visuals Phoenix (September 19, 2017) – Today, IBC Hospitality Technologies, a software company aimed to help independent hoteliers with management and marketing, announced the redesign and relaunch of its website www.ibchospitality.com. IBC Hospitality Technologies is placing increased focus on simplifying solutions for independent hoteliers. The site now features a cleaner and more contemporary design, along with the ability to self-onboard in minutes ...
The Power of Integrated Back Office Solution for Hotels and Hotel Chains
Deepak Chauhan | September 19, 2017
by Deepak Chauhan Any organization that offers great service or quality products typically has some great work going on behind the scenes. For the hotel industry, this often largely involves an I.T. department that ensures the hotel management system is reliable, HR office that recruits the best talents, and more importantly; a hotel accounting software that ensures secure and reliable financial management. All these functions fall under the back office. Just how crucial is back office for a hotel or hotel chain? Every strategic decision that determines the very survival of the business is made within the back office. This underscores ...
Duetto Announces Revenue Strategy Partnership with Jamaica’s Half Moon
Duetto | September 19, 2017
Agreement to Deploy Multiple Applications Builds Momentum in Caribbean Luxury Market Montego Bay, Jamaica, 19 September, 2017 — Duetto, the hospitality industry's leader in Revenue Strategy technology, has spread its cloud-based solutions to a key property in the Caribbean, signing an agreement with Jamaica's leading luxury resort, Half Moon. "Half Moon is one of the very best resorts the Caribbean has to offer, and we're incredibly proud and excited to partner with this property," said Patrick Bosworth, Co-Founder and CEO of San Francisco-based Duetto. "We are confident that Duetto's data-driven approach to Revenue Strategy and i...
Angie Hospitality Set to Present Latest Advances in Interactive Guest Room Technology at HTNG North American Insight Summit
Angie Hospitality | September 19, 2017
Company invited to demonstrate how voice-activated Angie platform answers the growing demand for personalized, seamless and instantaneous guest service San Jose, Calif. – September 19, 2017 – Angie Hospitality, creator of the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution purpose-built for hotels and resorts, has been asked to provide insight on its game changing solution at the HTNG North American Insight Summit. The event is scheduled to take place September 26-27 at the Westfields Marriott Hotel in Chantilly, Virginia. Angie Hospitality will present audience members wit...
Direct Booking Summit 2017: The Countdown Is On!
September 18, 2017
While there's no denying the chilly September air and leaves turning from green to red, here at Triptease we've got a spring in our step. For us, September means only one thing... It's Direct Booking Summit season. We're just over a week away from hundreds of hoteliers descending on The Westin New York at Times Square for two days of workshopping, strategising and good ol' networking at the industry's most interesting event (yes, that's official). On the 27th and 28th September, we're bringing hoteliers together to talk technology, distribution and everything in between. We've restrained ourselves fro...
Boutique Hotels See Airbnb as Potential Distribution Channel
Nancy Huang | September 18, 2017
By Nancy Huang Airbnb's founder Brian Chesky recently said on Twitter that 15,000 boutique hotels have a listing on the platform since being allowed to join last November. At first glance, hotels advertising on Airbnb might seem an unlikely relationship. After all, the company is frequently claimed to represent a growing threat to the hotel industry, winning the loyalty of travelers and stealing market share. But a strong contingent of hotels see the partnership as a potentially fruitful one. There are still stringent rules about the kind of properties allowed to appear on Airbnb. For instance, a hotel has to have 25 or fewer rooms. St...
How to Keep the Heart of Your Hotel Beating
Margaret Ady | September 18, 2017
By Margaret Ady Julia Child called the kitchen "the beating heart of the household." Cooking is essential to our lives. Though we can get away with being disorganized in the kitchen, everything flows better when there is a clear, logical place for all of the tools and when you understand how they all work together because no one tool does everything on its own. Technology is the beating heart of the hotel. Without a PMS, how would we even begin to serve guests? Without distribution channels, how would guests book rooms? Without a CRM, how would we create loyalty? Right now, most hotels get away with disorganized technology, be...
Modern Food Service Challenges are Driven by the Modern Guest
Larry Steinberg | September 18, 2017
By Larry Steinberg, Sr. Vice President & Chief Technology Officer, Agilysys Consumers want more options. For every practiced chef, there is a collective of guests eager to spend their hard-earned dollars on something exotic and different. They want to experience a bit of culture by way of their next meal, and they want to find it using the latest technology. How do businesses prioritize which technologies to embrace? How do they stay in business in such a saturated, competitive marketplace? How do they keep up with the constantly-expanding demands of consumers? This highly competitive landscape, combined with changing guest expectat...
PMS Software Evaluation Scorecard Ensures Hotels Can Find Their Ideal Property Management System
September 14, 2017
Hoteliers can use step-by-step quantitative assessment to determine their ideal PMS match with newly released easy-to-use scorecard and template Bethesda, MD (September 14, 2017) – Investing in the right property management system (PMS) will help increase hotel revenue, drive guest engagement, and boost staff efficiencies, but with many options available, what selection criteria should hoteliers use to make the right decision for their unique property? Knowing that not all hotel PMS solutions are created equal, StayNTouch® has released a comprehensive PMS Evaluation Scorecard designed to help hotel operators select the right P...
NAVIS Adds Two Powerhouse Technology Entrepreneurs to Advisory Board
NAVIS | September 14, 2017
Tom Gonser and Sanjay Dholakia join NAVIS advisory team to reinforce strategic and technology evolution BEND, Ore. (September 14, 2017) –NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, is pleased to formally announce the addition of Tom Gonser, founder of DocuSign, and Sanjay Dholakia, former Chief Marketing Officer of Marketo to the company's new Advisory Board. As part of the leadership team, Tom and Sanjay will contribute their insights on technology, marketing, and emerging opportunities to further help plot company strategy and accelerate growth. "We are incredibly fortun...
Cetis Insights: How Valuable are Your Guest Room Phones?
Cetis | September 13, 2017
Discover new guest service key revenues with local and national food-delivery service partnerships. USA Today reports that traditional room service is becoming a service fewer travelers are demanding. Millennial travelers, in particular, are cited as guests who prefer to order food the way they do at home, and some hotels are responding by forming revenue-sharing partnerships with food-delivery services. Let us help you ensure positive guest experiences, and drive new telecom revenues with phones pre-programmed to direct dial hotel room service, and/or local food deliveryservices. Click here for a dialing instructions worksheet, here fo...