Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Intelity is Helping Hotels Meet Travelers’ Mobile Demands
Intelity | September 13, 2017
Study shows mobile technology is dictating the experience guests expect and demand; Intelity is meeting those demands with mobile check in/out, mobile key and more [Orlando, Fla. – September 13, 2017] — With the 2018 budget season quickly approaching, hoteliers need to evaluate their customers' needs today to identify which technologies will help them engage with guests of tomorrow. Those who are unaware of what their customers will be expecting/demanding in the coming year should reference Hospitality Technology's 2017 Customer Engagement Technology Study. According to the 6th annual report, 57% of hotel guests are expe...
Targhee Chooses Inntopia Commerce
Inntopia | September 13, 2017
Wyoming-based Ski Resort Plans to Integrate RTP and Siriusware Installations. Grand Targhee Resort has decided to implement Inntopia Commerce in order to package and sell lift tickets, lodging, and other activities through their website and central reservations call center. The Wyoming-based resort averages more than 500 inches of annual snowfall, and is looking forward to the ability to give guests a better experience purchasing vacation packages in a single shopping cart. Inntopia Commerce provides a desktop application interface for central reservations call center agents, as well as a responsive web-based shopping cart that Targhee ...
Hotel Technology: PMS More “Slow and Quiet” Than “Fast and Furious”
Guilain Denisselle | September 13, 2017
By Guilain Denisselle Translated from the French article "Technologie hôtelière : le PMS est plus « Slow and quiet » que « Fast and furious »". Our recent study * on PMS available on the French market about their features, their interoperability and their security has confirmed an underlying trend: the world of PMS is a world that operates "as we have always done." The world is changing fast, technology even faster. The PMS takes its time, the PMS imposes its deadlines, the PMS slows everyone down, the PMS is obsolete. If the PMS was only for its publishers, it would not matter. ...
Pegasus Solutions Announces Two New Executive Hires
Pegasus Solutions | September 13, 2017
Hotel technology provider hires industry veteran Heinrich Kessler as Senior Vice President of Business Development, and software executive Glenn Wirick as Executive Vice President of Sales and Marketing Scottsdale, Arizona – Wednesday, September 13, 2017: Pegasus Solutions today announces the hiring of two key executives across its global sales teams. Heinrich Kessler will oversee the company's sales efforts in the EMEA and ASPAC regions, and Glenn Wirick will oversee sales and marketing efforts in the Americas. Kessler joins Pegasus after serving as SVP of Business Development at Sabre Hospitality Solutions, and SVP of Global Sal...
Cetis: Keeping Guests Connected
Cetis | September 13, 2017
Boston Marriott Newton purchases 440 TeleMatrix 9600MWD cordless speakerphones The Boston Marriott Newton hotel, located at 2345 Commonwealth Avenue in Newton, MA, has purchased 440 new TeleMatrix 9600 Series analog cordless telephones through Cetis distribution partner, Earthbend. The Boston Marriott Newton features contemporary rooms and suites overlooking the Charles River close to popular attractions including Boston College and Brandeis University. Ameristar Casino Hotel Kansas City completes deal for 450 Teledex Opal 2011S, two-line hotel phones Ameristar Casino Hotel Kansas City, located at 3200 North Ameristar Drive has recen...
Rainmaker President Tammy Farley to Present Revenue Generation Session at AAHOA’s 2017 Women Hoteliers Conference
Rainmaker | September 13, 2017
Founder of industry's leading provider of revenue and profit optimization software will offer expert insight to fellow female leaders ALPHARETTA, GA. — Sept. 13, 2017 — The Rainmaker Group (Rainmaker), the hotel revenue and profit optimization cloud, announces that its president and co-founder, Tammy Farley, will be a featured speaker at the 2017 AAHOA Women Hoteliers Conference, which will be held Sept. 15-16 at the Embassy Suites by Hilton Anaheim North in Anaheim, Calif. Hosted by the Asian American Hotel Owners Association (AAHOA), the event brings together female hoteliers and top executives from across the country for ...
A New Look for a Historic Chicago Hotel’s Website
HEBS Digital | September 12, 2017
The Blackstone, a historic Chicago property, was looking to revive their online presence and communicate a luxurious experience through a new website. As a new addition to the Autograph Collection, they were in need of an online identity as unique and stunning as their hotel. The Blackstone teamed up with HEBS Digital to create a superior, revenue-driving website that showcases all of the exceptional features of this breathtaking property. The new responsive website includes: Rooms Showcase Module to show off the lavish guest rooms and iconic suites with mesmerizing views of Lake Michigan and Grant Park. Press Room Module for website...
The Next 12 Months in Hotel Tech
Terence Ronson | September 11, 2017
By Terence Ronson It's that time of the year again when I gaze deeply into my virtual crystal ball and speculate what the technology trends for the next 12 months in the hotel industry will be - so here goes. Firstly, I believe there will be a tectonic shift at the heart of the industry – Property Management Systems (PMS). For far too long, many have been fixated on the importance of this tool, beholden to less than a handful of players (whom some people allege operate monopolistic practices), locking both corporate and individuals into platforms they do not enjoy using, but are paying highly inflated fees for. Advances in tec...
Don’t Get Lost in the Sea of Data
Paul Van Meerendonk | September 11, 2017
By Paul Van Meerendonk Over the years, the pool of data sources hotels utilize within their business strategies has grown exponentially larger. The propagation of its importance within the development of short- and long-term vision and strategic planning has also become more commonplace than in years past. Innovative breakthroughs in technology and analytics mean organizations continue to see more opportunities to leverage data in meaningful ways. However, the alternative side is the steep volumes of data can be dauntingly large and intricately complex. Some organizations liken this complex data environment to needing a bigger boat for ...
Hospitality Financial Leadership – Global Hotel Revenue Management
David Lund | September 11, 2017
By David Lund Global is a big word and now that we have your attention I want to define global in a hotel setting. Global refers to all sources of revenue and their corresponding profit picture. A global perspective on revenue management yields the highest possible profit because we understand and apply a BIGGER view to our business. I think the title and buzz word that has our industry locked on "revenue management" is entirely the wrong way to look at it. It is not revenue we are after, it is profit. Revenue is where we start but it is always profit that we end up with. Understanding what happens to the room revenue and resulting prof...
Why Chatbots Are Transforming the Travel Industry
MyTravelResearch.com | September 11, 2017
With chatbots, customers can manage their own bookings without needing to wait on the line for the next available representative. By Bronwyn White Chatbots can be simply defined as artificial intelligence programs that conduct conversations with humans through chat interfaces. Consider a chatbot as a personal assistant who can respond to enquiries or give recommendations on a certain topic in a real-time manner. Research shows that more consumers are using messaging apps compared to social networks, and this trend is fast extending to the travel industry where we are seeing chatbots as messenger apps being rolled out as a new and immedi...
Lodging Interactive Launches End of Summer Website Sale
Your Lodging Interactive | September 11, 2017
PARSIPPANY, NJ - September 11, 2017 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its End of Summer website sale program. Through the program Lodging Interactive will credit full service customers for the cost of developing their new website, essentially providing customers with a free website. "Hoteliers realize that ongoing budgeting and investment is required in order to keep their websites competitive and with End of Summer website sale program they can be assured they have a budget for future website enhancements and deve...
Tips and Strategies to Increase Your Direct Bookings
Brewer Digital Marketing | September 11, 2017
Learn from Industry Experts on How to Make the Booking Process Easier for Guests and Increase Direct Bookings for Your Hotel Brewer Digital Marketing, a leading provider of innovative hotel software tools that serves more than 10,000 hotels worldwide, announced today its sponsorship of Direct Booking Summit, which will be hosted in The Westin New York at Times Square on September 27 and 28. The summit is the largest of its kind attracting hundreds of hotel decision-makers and industry influencers who come together with one goal in mind - increasing direct bookings. Along with the event sponsorship, Brewer Digital Marketing's CEO, Brad B...
UniFocus LMS Introduces Mobile 2.0 for Faster, More Flexible Scheduling On-the-Go
UniFocus | September 8, 2017
DALLAS – Sept. 8, 2017 – UniFocus, the Dallas-based provider of the service industry's most comprehensive workforce management systems and tools, has introduced the next generation of its mobile app. Mobile 2.0 amplifies the benefits of the original mobile version: It streamlines employee-manager communications, empowers employees to manage their schedules from anywhere at any time, enables managers to stay on the floor and focused on customers with real-time alerts, and simplifies approval processes. This new version harnesses the industry-leading functionality of UniFocus LMS and Time & Attendance for managers and empl...
Hotelier’s Action Plan to Maximize Revenues from the Google Ecosystem
the Authors and HEBS Digital | September 7, 2017
By Max Starkov and Carmine Fischetti Background: Over the past several years, hotel advertising on Google has become increasingly complex, due to changes instituted by Google itself, changes in travel consumer planning behavior, and advancements in technology. Here are just a few of these developments: Desktop: By removing the right rail on desktop searches, Google decreased advertising "real estate" by 67%. This change has resulted in increased competition (i.e., there are four ad spots now, whereas before there were 11) and higher CPCs, which means that the same budget yields less clicks at a higher cost per click. Fewer clicks mean...
The Palms Hotel & Spa Selects Agilysys Solution Suite to Streamline F&B Delivery, Enhance Guest Service
Agilysys | September 7, 2017
-Luxury Miami Beach Property Implements Point-of-Sale, Payment Gateway Solutions- ALPHARETTA, GA. — Sept. 7, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Palms Hotel & Spa in Miami Beach has selected a suite of software solutions – including InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay -- to streamline food and beverage delivery and enhance guest service at the 251-room luxury property. The Palms Hotel & Spa, located oceanfront on famous Collins Avenue, hosts both business and leisure t...
INTEREL Secures €10m Growth Capital to Fuel Expansion of its Internet of Things (IoT) Solutions for the Hospitality Industry
INTEREL | September 7, 2017
Paris, 7th September 2017 - Jolt Capital SAS, an independent and growing private equity firm, regulated by the Autorité des Marchés Financiers (AMF), has announced the investment of €10 million in INTEREL, a leading provider of IoT solutions for the hospitality industry. Modern hotels deploy interconnected devices and rely on data analytics to optimize performance. INTEREL's Hotel of Things™ ecosystem enables this by connecting people, devices and data; and with the world's first online Water Management System and its award-winning Guest Room Management System, INTEREL revolutionizes guest experience, improves o...
ALICE Announces Acquisition of GoConcierge
ALICE | September 6, 2017
Acquisition brings together two of the most innovative concierge and front desk solutions on the market New York, NY, September 7, 2017 – ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today the acquisition of GoConcierge, a leading concierge software platform. As part of the acquisition, ALICE welcomes approximately 1,000 GoConcierge hotel customers to their community, with a promise to continue both companies' tradition of delivering industry-leading service technology. Frank Sena and Justin Hirs from Bentley Associates advised GoConcierge...
Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty
Maestro PMS | September 6, 2017
Maestro PMS - Listrak Interface Delivers Personalized Preference-Based Messaging Markham, Ontario – September 6, 2017 – Maestro PMS announced it completed integration with the Listrak hospitality data platform. The Listrak interface enables Maestro property software users to leverage a wide variety of guest data for greater marketing effectiveness. Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups. Listrak is a digital marketing automation platform that empowers hospitality marketers to generate revenue and build br...
Peachtree Hotel Group Chooses Profitsword for Business Intelligence Platform
Peachtree Hotel Group | September 6, 2017
Sandy Springs, Georgia – September 6, 2017 – With the goal of improving operational efficiencies and providing a real-time reporting platform for management, Peachtree Hotel Group (PHG), one of the nation's fastest-growing hotel investment and management platforms, has chosen ProfitSword and the ProfitSage suite of applications for its portfolio of hotels. Peachtree operates 34 hotels concentrated in the southeastern United States with Comfort, Starwood, Hyatt, Marriott, IHG, and Hilton brands. ProfitSage is a web-based financial business intelligence application providing users with data in real-time. With a high level of i...
For the 4th Time, Milestone, Inc. Appears on the Inc. 5000 list, Ranking No. 4180 with Three-Year Sales Growth of 64%
Milestone | September 6, 2017
Inc. Magazine Unveils 36th Annual List of America's Fastest-Growing Private Companies—the Inc. 5000 September 6, 2017, Santa Clara, CA – Inc. magazine today ranked Milestone, Inc. number 4,180 on its 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy's most dynamic segment— its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino's Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first nation...
Mediocre Managers Are All Over in Hospitality
Arturo Cuenllas | September 6, 2017
By Arturo Cuenllas Mediocre bosses are in all of the industries, not only in hospitality. It's what the majority of research on leadership conclude. When underlings have the opportunity to evaluate their managers, just a small percentage of them are ranked as excellent bosses. This percentage increases a bit more for those managers graded as good. But a great majority of managers are usually evaluated as mediocre or bad from employees. For example, studies as those of the professor of leadership of Harvard Business School, Linda A. Hill explain: "Based on what we have seen, most organizations have few great managers, some good ...
Can I Repost That Photo on My Hotel Social Media Account?
Nancy Huang | September 5, 2017
By Nancy Huang Social media has made the act of sharing and reposting content as simple as clicking a button or adding a hashtag. This has in many ways changed the dynamic of marketing, allowing brands to tap into this user-generated content to amplify its marketing message and reach. Travel and hospitality brands especially benefit, as much of the content produced in this industry offers a visual feast on social platforms like Instagram, Facebook, and Snapchat. Despite the treasure trove of user-generated content, hospitality marketers still need to exercise caution before hitting that share button, especially when it comes to sharing ...
Proven Ways to Guarantee Your Hotel Tech Supplier Has Your Back
September 5, 2017
By Jos Schaap, CEO and Founder of StayNTouch The purchase of a hotel system is only the beginning of the journey. More planning is needed to use the software to its full potential. In today's hectic hotel operational environment, the one thing you don't want to worry about is the support of your technology platforms. If you need something fixed, tweaked or replaced, you want to feel secure that your technology supplier has your back. Here are a few ideas to help hoteliers maximize value from their technology investment: Dedicated Champion On-Property: Make sure that you have a dedicated individual who acts as your technology champion ...
