Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Behavioral Data & Advanced Retargeting Tactics Allow for 230% Increase in Website Conversion Rate
GCommerce | July 20, 2017
Michael Orrison | GCommerce Solutions | Search Marketing Manager In March of 2016, The Lenox Hotel launched a new website. After the launch, representatives from the property worked with GCommerce to identify specific areas of their website that could be improved. The Lenox Hotel is a part of our Premium Insights Program, which provides additional consulting and analysis of traffic and campaign data for websites. Utilizing our resources from Premium Insights, we were able to work along with The Lenox Hotel to identify opportunities for the packages and specials offered through the website. On their previous site, they had a special offe...
Summer Continues with Inconsistent Rates and Bookings for North American Hoteliers
TravelClick | July 20, 2017
Group and Transient Leisure Travel Stand Out with Rate and Occupancy Growth in Third Quarter of 2017 NEW YORK – July 20, 2017 – As North American hoteliers push forward into the third quarter of 2017, both average daily rates (ADR) and bookings remain inconsistent across all travel segments, according to new data from TravelClick's July 2017 North American Hospitality Review (NAHR). This marks an ongoing trend for the year. However, some travel segments are experiencing noteworthy signs of growth during the quarter. For example, group travel is up 1.3 percent in ADR and transient leisure up 2.6 percent in bookings. "Acceptin...
Duetto Brings Revenue Strategy Solutions to Outrigger Hotels and Resorts
Duetto | July 20, 2017
Hawaii-Based Hospitality Company Rolling Out Game-Changing Price Optimization and Revenue Intelligence Capabilities to 2,800 Rooms San Francisco, July 20, 2017 – Duetto, the market leader in hotel profit optimization technology, announced today that it has partnered with Outrigger Enterprises Group to implement its cloud-based Revenue Strategy solutions at seven Outrigger hotels, totaling close to 2,800 rooms. The agreement will enable Outrigger hotels to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications. "We are very happy to announce this partnership with Out...
ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region
ALICE | July 19, 2017
New York, NY -- ALICE, the operations platform powering the world's best hotels, welcomes hotel technology sales veteran Adam Fractenberg as Senior Sales Executive for the Southeast region. Adam is an experienced hospitality technology sales executive, with a strong track record in many online solutions including CRM, Website Design, Interactive Marketing, Booking Engine, eProposal, Loyalty, Text Marketing, Business Intelligence, Email Marketing, Social Media, Interfacing, and Customer Surveys. He was most recently Director of Sales for North America, Canada, and the Caribbean at TravelClick, where he spearheaded business development fo...
Escape to Egypt’s Sharm El Sheikh on The Savoy Group’s Stunning New Website
HEBS Digital | July 19, 2017
The highly-regarded Savoy Group in Sharm El Sheikh, Egypt is renowned for its old-world Middle Eastern hospitality, authentic dining, and world-class entertainment. Undoubtedly, this hotel group boasts a marvelous portfolio, but it was missing a mobile-friendly, modern website that adequately featured the unique experience of each of its four 5-star hotels while still maintaining brand consistency. Savoy Group teamed up with HEBS Digital to create a stunning, revenue-driving new website that gorgeously showcases its SOHO Square entertainment center and four breathtaking hotels: Sierra Hotel, a stunning, all-inclusive resort located at...
StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations
July 19, 2017
StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations Trend lines and data points that tell a story about the changing dynamics of guest expectations and how technology and constant connection has become an essential tool in today's hotel market Bethesda, MD (July 19, 2017) – StayNTouch®, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring infographic yet - titled Keeping Up With Hotel Guest Expectations. This infographic lays out the trend lines and data points that tell a story about th...
SnapShot and StayNTouch Partner to Provide Hotels Across the US with a Smarter Analytics Tool
SnapShot | July 18, 2017
Berlin, Germany, July 18, 2017 - SnapShot, leading provider of fully integrated applications and analytics for the hospitality industry, announced today that it has joined forces with the American hotel property management systems company, StayNTouch. Through this partnership, StayNTouch customers will have complimentary access to SnapShot's trademark Analytics dashboard, which provides hoteliers with in-depth insight into their properties' happenings, on and offline. SnapShot Analytics aggregates pricing, benchmarking and PMS data, as well as TripAdvisor reviews, social media statistics, and Google Analytics, all of which appear on a s...
Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort
ALICE | July 17, 2017
Gateway Canyons Resort & Spa selects ALICE's concierge software to help its concierge team organize its extensive roster of on-property activities for guests. New York, NY -- Colorado destination Gateway Canyons Resort & Spa has selected ALICE's concierge technology, ALICE Concierge, to help the resort's concierge team manage guest activities at the 6,000 acre property, which is part of the Noble House Hotels & Resorts collection. Scheduling activities for resort guests is no small feat. As one journalist noted in a recent Forbes article, "If you stand at the epicenter of Gateway Canyons Resort, it's a fair statement that t...
Red Lion Hotels Impacted by Sabre Data Security Incident
RLH Corporation | July 17, 2017
SPOKANE, Wash., July 17, 2017 -- RLH Corporation (NYSE:RLH) has been informed by one of its independent hotel reservation service providers, Sabre Hospitality Solutions ("Sabre"), that an unauthorized party accessed one of Sabre's systems, that permitted access to certain guest information for some hotel reservations present in the Sabre system between August 10, 2016 and March 9, 2017. Reservations at RLH Corporation branded hotels that were potentially impacted by this incident were limited to the following hotels: Americas Best Value Inn, Canadas Best Value Inn, Jameson, Lexington, Signature Inn, Country Hearth, 3 Palms...
Kimpton Joins List of Companies Hit by Sabre Data Breach
Kimpton Hotels & Restaurants | July 17, 2017
Kimpton Hotels & Restaurants announced that customer reservation information might have been accessed without authorization through a Sabre reservation system breach between 10 August 2016 and 9 March 2017. SAN FRANCISCO, July 17, 2017 -- To provide further awareness regarding the data security incident previously reported by Sabre, Kimpton Hotels & Restaurants ("Kimpton") is notifying guests and advising them of ways to protect their payment card information. Sabre is a third-party vendor that facilitates the booking of hotel reservations made by consumers through hotels, online travel agencies, and similar booking se...
Travel Brands Falling Short in Chatbot Deployment
EyeForTravel | July 17, 2017
Chatbots are a potential route to billions of consumers but travel brands are failing to fully take advantage of their possibilities according to the new Are Bots Worth the Bother? Report for EyeforTravel and Travelaer. The report looked into how far travel brands have made use of Facebook Messenger to deliver customer service and booking to customer. It finds that while 93% of these airlines have a Facebook page, and 81% a Messenger link, only 38% of the 206 contacted responded to researchers' messages, with a third of those contacted taking at least a week to reply. From the just over a third of airlines that responded through Facebo...
SiteMinder Brings GDS Representation In-House as Hotel Customers More Than Triple in One Year
SiteMinder | July 17, 2017
Dallas, USA – Almost 900 hotels located in the world's top destinations are poised to receive personalized GDS sales and marketing representation from the global hotel industry's leading cloud platform. SiteMinder announced its new service at the 49th GBTA Convention Sunday on the back of a year that has seen its GDS connectivity solution, 'GDS by SiteMinder', gain its own chain code and more than triple in hotel users. Through sales and marketing representation, those hotels can now access a network of GDS experts based in New York, Los Angeles, London, Hong Kong, Paris, Munich and Sydney that will work with travel buyers on thei...
Revenue Strategy Forum Hong Kong Prepares Hoteliers for the Next Wave of Challenges
Duetto | July 17, 2017
Annual conference hosted by Hotel ICON and Duetto explores tactics hotels need to thrive in volatile competitive landscape Hong Kong, July 17, 2017 — The smartest minds in hotel revenue management will convene 11 October for the third annual Revenue Strategy Forum (RSF) Hong Kong, to discuss ways hotels can optimize their pricing and distribution in the face of an increasingly dynamic marketplace and new industry challenges. Hotel ICON will host the daylong conference, which will feature insights from leading hospitality executives and the founders of co-host Duetto. Third Year for RSF Conference In an era of rapid change with new...
The Raphael Hotel Earns 20% Increase in Website Conversion
Brewer Digital Marketing | July 13, 2017
Brewer Digital Marketing, a leading provider of innovative hotel software tools that serve more than 10,000 hotels worldwide, announced the launch of The Raphael Hotel's new website. This historic Kansas City boutique hotel is part of the Autograph Collection by Marriott International, and managed by Lighthouse Property Management. While the hotel's website was already performing relatively well, the ever-changing search landscape brought with it many new and untapped revenue opportunities. Lighthouse Property Management partnered with Brewer Digital Marketing to design and build a new website—focused on personalized guest experie...
The Whitby Hotel-‘Making Memories’ with the Help of GoConcierge
The Whitby Hotel | July 12, 2017
NEW YORK—July 13, 2017—The Whitby Hotel, an upper midtown Manhattan property with 86 individually designed bedrooms and suites, is adding value and efficiencies to multiple departments thanks to Web-based GoConcierge, a complete hotel operations solution. The next generation concierge software is utilized by team members in concierge, events and housekeeping and is produced by Los Angeles-based GoConcierge. "It is saving so much time while increasing guest satisfaction," says Todd Hunt, Head Concierge. The new version of GoConcierge that Hunt and his team members are using offers the ability to create guest profiles and add ...
VacayHome-SiteMinder Partnership Opens New Doors for Vacation Rental Property Managers
SiteMinder | July 12, 2017
Dallas, USA – Two weeks after revealing its rebrand, VacayHome Connect (formerly VacayStay Connect), the leading Chicago-based vacation rental home distribution provider and one of the largest global providers of instantly-bookable vacation rental inventory, today announces it has partnered with SiteMinder, the global hotel industry's leading cloud platform, to enable mutual customers to capitalize on the booming $100 billion vacation rental market. Through the partnership, SiteMinder's vacation rental, resort and serviced apartment customers receive direct access to VacayHome Connect's booking platform and the ability to distribu...
The Common Online Guest Journey Begins With Only a Room Booking – Maestro PMS Offers Deeper Engagement with Integrated Online Spa and Activities
Maestro PMS | July 12, 2017
Lodging & Day Guest Spa and Activities Booking Lets Traveler's Personalize their Stay with Revenue Adding Amenities Markham, Ontario – July 12, 2017 – The discerning guest travels to full-service resorts for much more than the room. Unfortunately that is all that most online booking systems deliver. Maestro PMS knows the typical guest journey only begins with the room. That is why ten years ago Maestro developed additional spa and activities booking integration to its already robust online booking engine, ResWave. Maestro PMS is the preferred property management software provider of leading independent hotels, resorts, ...
TravelClick Releases New Demand360 Platform with Customizable Alerts
TravelClick | July 12, 2017
NEW YORK – July 12, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels, today announced a re-launch of the Company's industry-leading Demand360® product with the powerfully reimagined Demand360 Quick View. This next-generation platform enables hoteliers to focus on driving outcomes by identifying the most actionable data. With a quick glance, hoteliers can identify their biggest areas for opportunity and spend their time on taking action rather than sorting through data. Upon logging in, hoteliers can instantly see their revenue per available room (RevPAR) rank compared...
Samsung and TeleAdapt Team up to Deliver an Integrated Streaming Solution Powered by Chromecast for Hotel Guests
Samsung LYNK REACH 4.0 | July 12, 2017
Sparks, NV (July 12, 2017) -- TeleAdapt Inc., the global leader in connectivity solutions for the hospitality industry, announced a strategic partnership with Samsung Electronics America, Inc. The companies will partner to provide hotels with a state of the art in-room entertainment solution. Through the integration of Samsung's LYNK™ REACH 4.0, a superior content management system, and TeleAdapt's Roomcast™, a media streaming platform powered by Google Chromecast, guests will be given a seamless user experience; combining REACH 4.0 content with simplified mobile device streaming. Roomcast by TeleAdapt Roomcast is a true ove...
WebRezPro Offers Lock Up Integration for Keyless Entry
Lock Up | July 12, 2017
Direct connection streamlines the process of issuing and managing mobile keys for guestroom access. Calgary, AB – July 11, 2017 – World Web Technologies Inc. (WWT) is excited to announce a direct interface between its WebRezPro cloud property management system (PMS) and Lock Up®, an access control and management system providing mobile key technology for hotels and apartments. Lock Up enables hotel guests to access their rooms with their smartphones via the Lock Up® Mobile App, using Bluetooth technology. A Bluetooth device is simply installed inside a property's existing key card locks, allowing the mobile key syste...
Infor Announces Progress Makers Award Winners at Annual User Conference
Infor | July 12, 2017
NEW YORK - Jul 12, 2017 - Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced the winners of the 2017 Infor Progress Makers Awards at the company's annual user conference, Inforum 2017, in New York City. These awards distinguish customers who drive innovation and showcase exceptional results in business performance after implementing Infor applications and services in various business operations including Financial Excellence, Operational Excellence, Employee Excellence, Customer Excellence, Innovation and Transformation. A panel of Infor solution and industry...
What Do You Do When You Can’t Rely on Radio Communication at Your 87-Acre, Canyon-Enclosed Hotel?
ALICE | July 11, 2017
Managers at the boutique coastal ranch and spa The Ranch at Laguna Beach chose ALICE to improve staff communication, but have "fallen in love" with the mobile platform's other operations-enhancing features New York, NY -- Southern California escape, The Ranch at Laguna Beach, has selected ALICE's mobile request management software ALICE Staff to improve staff communication across the 87-acre resort. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests. Prior to ALICE, The Ranch LB - which is nestled in the majestic, but signal...
Lodging Interactive Integrates Live Chat Services Into Facebook for Hotels
Lodging Interactive | July 11, 2017
PARSIPPANY, NJ - July 11, 2017 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the integration of its fully managed CoMMingle Live Chat services into Facebook's social media platform. As a result hoteliers can now benefit by providing Live Chat services to consumers when they visit their hotel's Facebook page. "Consumers are increasingly using Live Chat services to engage with hotels in real time and our Facebook integration ensures the hotel always has fully trained Live Chat agents available 7 days a week to respond to potential gu...
Service and Reputation Go Hand in Hand: Tech Suppliers and Hotels Need to Work Together
the Author: Jos Schaap, CEO - Founder of StayNTouch | July 11, 2017
By Jos Schaap, CEO and Co-Founder, StayNTouch "It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you'll do things differently." Warren Buffett "Reputation is only a candle, of wavering and uncertain flame, and easily blown out, but it is the light by which the world looks for and finds merit." James Russell Lowell We now live in a world where service, technology, and reputation are on a collision course - and this affects the hotel industry more than most other industry segments. According to a recent Hospitality Technology study, 85% of guests consider positive reviews and high ratings very i...
