Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Why Do Companies Give up on Customer Service as They Grow?
June 15, 2017
By Jos Schaap, CEO, and Founder StayNTouch Everyone experiences second-rate service from a trustworthy brand at some point. Some recent examples of large brands plagued with a reputation for poor service include wireless service providers, airlines, auto manufacturers and Internet service providers. One need only look at Twitter feeds to see the angst that their customers are feeling. In the airline industry, United Airlines seems to be getting the brunt of customer complaints and media coverage as of late due to the infamous dragging of a passenger from one of their flights that went viral. Now, they are once again in crisis management...
Minibar Systems Releases Major Global Software (S3) Upgrade for SmartCube Automated Minibars
Minibar Systems | June 15, 2017
SmartCube, the world's most popular fully automated minibar gets a major upgrade. The long awaited next generation version of Minibar Systems award winning S3 software for SmartCube automated minibars is being unveiled at this year's HITEC show in Toronto June 27-29. The new S3 software incorporates many enhanced features requested by hotels to give them further control over client centric operations and guest satisfaction. The new S3-V3, has a new robust set of features including credits to guests, exacting inventory and expiration date control, customizable alarm reporting and flat icon driven user touchpoint for ease of use by hotel ...
Vertical Booking to Showcase Innovative Hotel Booking Tool Kit at HITEC
Vertical Booking | June 15, 2017
Portland, Ore – June 15, 2017 – Vertical Booking, a recognized leader in global reservation technology, launches the company's new Booking Engine Tool Kit which assists hoteliers in achieving higher conversion of direct bookings on their hotel's website. The Vertical Booking Enhanced Tool Kit includes a host of features developed to engage the guest during the booking process. The Recovery Strategy prompts guests who are about to abandon the reservation process with a fully customizable pop-up message to reel them back in. With Secret/Locked Deals, guests can enter their email address to unlock special offers, which grows th...
AccorHotels Selects IDeaS to Deliver Advanced Revenue Strategy for Its Worldwide Hotel Network
AccorHotels | June 15, 2017
Tweet this: Hospitality news: @IDeaS_RevOpt now available for 4k+ AccorHotels properties to offer advanced #RevenueManagement http://ideas.com/about/news/ MINNEAPOLIS – JUNE 15, 2017 – AccorHotels Group and IDeaS Revenue Solutions have announced a partnership that will enable the AccorHotels Group's properties to rely on IDeaS' revenue optimization expertise. IDeaS, the leading provider of automated revenue management capabilities, is one of the most trusted hospitality technology solution providers in the world, working with more than 9,000 properties. With IDeaS, each AccorHotels property will be able to intelligently pric...
[Whitepaper] Google Analytics: A Hotelier’s Guide
Triptease | June 15, 2017
Download the free whitepaper here The list of things you can achieve with Google Analytics is very nearly endless. But a hotelier's time is not. It only takes a little fine-tuning, though, to gain the insight you need to turn your website into a conversion powerhouse. We all know the challenges today's hoteliers face. It can feel that you have to be everything at once - the perfect host, the tech genius, the marketing guru. For many hotels, taking the time to set up and monitor a web analytics platform is, understandably, way down the priorities list. However, there are a few key metrics that you really want to be tracking on your websi...
Hotel Technology Liberates a Front Desk Staff Constrained by Emails and Walkie-Talkies
ALICE | June 14, 2017
The Montauk Beach House Uses ALICE's Guest Messaging and Staff Technology to Keep the Good Times Coming, All Season Long New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service. Prior to ALICE, front desk staff at the seasonal property managed guest requests and coordinated their activities via email and walkie-talkie. The volume of email from guests and calls to the front desk would often strain a small front desk staff tasked with managing other staff departments, greeting guests, an...
Minibars Are Heating up for 2017 as Hotels Seek to Increase Incremental Guestroom Revenue
Minibar Systems | June 14, 2017
What's the new trend in Minibars these days? Outsourcing (Let the experts do it) Many smaller to mid-sized hotels (200-400+ rooms) in several key markets across North America have discovered ways to increase incremental guestroom revenue and guest satisfaction scores by signing up for the new Minibar Outsource Program. Previously this program was only offered to large city hotels with more than 750 rooms, but recent "clustering" trends in several markets have opened up the door to the vast majority of full service hotels, regardless of room size. These key markets across North America include New Orleans, Nashville, New York, Chicago, M...
Intelity to Reveal Proprietary Technology at HITEC for Managing Mobile Devices
Intelity | June 14, 2017
Going the extra mile for its customers, Intelity's robust back-end solution will now manage mobile device integration and content that guests and staff access via TV, phone, tablet and more Visit Intelity in Booth #722 at HITEC, June 27 to 29, at the Metro Toronto Convention Centre [Orlando, Fla. – June 14, 2017] — To ensure that hotels are delivering a guest experience with zero friction, Intelity has developed proprietary technology that will manage mobile devices used by guests and staff via the property network. The new Intelity Mobile Device Manager will notify appropriate personnel if a mobile device – such as a...
Thomas Cook Northern Europe Tests ASSA ABLOY Hospitality Mobile Access at Ocean Beach Club Crete
ASSA ABLOY Hospitality | June 14, 2017
The Nordic hotel and travel company enhances guest experiences and convenience with innovative mobile access solution from global leader in hotel access security technology. Stockholm – June 14, 2017 – Thomas Cook Northern Europe, a hotel and travel group with tour operators in Scandinavia, including Ving in Sweden and Norway, Spies in Denmark and Tjaereborg in Finland, is announcing the implementation of ASSA ABLOY Hospitality Mobile Access at its concept hotel, Ocean Beach Club, on the Greek island of Crete. Guests staying at the hotel this summer will now be able to use this innovative technology to access guest rooms usi...
hospitalityPulse Unveils Powerful Technology for Selling Room Features at 2017 HITEC Conference
hospitalityPulse | June 14, 2017
Quantum shift in hotel booking technology intuitively manages inventory to the room from booking to check-in; gives guests what they want and increases revenue by pricing and merchandising room features Santa Cruz, CA (June 14, 2017) – hospitalityPulse™, a leading provider of next-generation technology solutions for the hotel industry, has announced plans to unveil FIRE™, the Feature Inventory Response Engine at HITEC®, the world's largest hospitality technology show. During the conference, which takes place in Toronto from June 26-29, 2017, the hospitalityPulse team will showcase how its disruptive technology is t...
Glacier House Hotels Installs Aptech’s PVNG Web-Based Enterprise Accounting
Glacier House Hotels | June 14, 2017
Glacier House Hotels Converts Easily from Profitvue to PVNG Enterprise Financial System Visit Aptech in Booth #1211 at HITEC in Toronto JUNE 26-29 at the Metro Toronto Convention Centre PITTSBURGH – June 14, 2017 – Aptech Computer Systems announced Glacier House Hotels completed conversion to the PVNG Enterprise Accounting hotel software system. Arizona-based Glacier House Hotels is a full service development and management company that currently operates six properties. PVNG is Aptech's next generation enterprise accounting hotel software solution that is deployed in the cloud. Aptech is the leading provider of hospitality ...
Jungceylon Phuket Shopping Mall Maximizes Maintenance Efficiency with e-Engineering by FCS Computer Systems
FCS | June 14, 2017
Phuket, Thailand – 14 June, 2017 – FCS Computer Systems (FCS), a leading provider of operations-enhancing technology solutions and services, has announced the implementation of FCS e-Engineering at the Jungceylon Phuket mall in Thailand. An internationally renowned shopping and leisure center, the facility now also holds the distinction of being the first mall to adopt FCS' industry leading automated maintenance-tracking technology. With the platform now in place, mall leadership has since reported a substantial improvement in managing and tracking the progress of engineering-related projects, as well as a reduction in any a...
Minibars – Why Hotels Love to Hate The “Darn Things”. Can They Love Them Again?
Minibar Systems | June 13, 2017
Hotel magazines are littered with articles on why hotels are removing the "darn things" but refuse to discuss the fact that minibars still command a 30% guest utilization rate. Ah, the proverbial minibar, unwanted by so many hotels today. But why? Hotel magazines are littered with articles on why hotels are removing the "darn things" but refuse to discuss the fact that minibars still command a 30% guest utilization rate when offered. How can this be? Unwanted by guests (as the industry experts claim) yet 30% of guests use them? These opposing facts don't make sense. What's not being said here? The answer is IMPULSE. The indisputable dri...
Boost Group Business and Build Relationships in a World of Digital RFPs
Groups360 | June 13, 2017
In a world where almost every client interaction has turned digital – from texting, to emailing, to video chatting – adding a personal touch with every faceless interaction will pay off in spades. Let's not get lazy and forget that at the heart of the meetings industry, we are people dealing with other people. While it's easier to move rapidly through the day, firing off emails with proposal after proposal, while racing to meet our sales quotas, we still need to do our part to build rapport. How do you create and maintain personal relationships with planners in a digital world? Here are some tips: Take the Time to Chat After...
Is Your Slow Hotel Website Costing You $100K Per Year or More?
Milestone | June 13, 2017
Milestone websites outperform competitors by up to 2,200% June 13, 2017, Santa Clara, CA – Milestone Inc. today announced the publishing of breakthrough research on hospitality website performance. Milestone compared over sixty-five websites developed by 4 of the leading providers of website design and development services in the hospitality industry. The results of this research are detailed in our new research report: Breaking speed records: How Milestone websites compare to their competitors. The results of the research showed conclusively that Milestone websites consistently outperform their competitors on several key fronts: ...
RMS to Debut ‘Guest Portal’ and ‘Housekeeping Portal’ at HITEC Toronto
June 13, 2017
RMS - The Hospitality Cloud is now enabling guests to manage their own bookings via mobile device and allowing housekeeping staff to streamline room tasks via smartphone and tablet; Visit RMS in Booth #117 at HITEC, June 27 to 29, at the Metro Toronto Convention Centre [SAN DIEGO, CALIF.— June 13, 2017] —This month at HITEC Toronto, hoteliers looking for an enterprise solution for managing PMS, POS, channel management, booking engine, guest marketing, business intelligence and more should plan to visit RMS Hospitality Solutions. New to RMS – The Hospitality Cloud is an interactive "Guest Portal" that enables travelers...
TeleAdapt Becomes Kube System’s Newest Reseller Partner
Kube Systems | June 13, 2017
TeleAdapt has already equipped the Ritz Carlton Tysons Corners with the Kube Audio Clock Visit Kube Systems in Booth #2435 and TeleAdapt in Booth #2451 at HITEC Toronto [Jericho, NY and Sparks, NV—June 13, 2017] — Kube Systems, a provider of mobile device charging solutions with Bluetooth streaming audio playback and time keeping, has recently been added to the TeleAdapt line of Hotel Audio and Power & Charging accessories for hotels. The Ritz-Carlton Tysons Corners is the first TeleAdapt customer to select the Kube Audio Clock for its recently redesigned 398 guestrooms and suites. The Kube Audio Clock complements the ne...
IBC Introduces ‘Omni’ and ‘Optima’ Membership Packages
IBC | June 13, 2017
Online CRS portal enabling single independent hotel owners and those belonging to a larger enterprise to choose how best to centrally manage property technologies Phoenix – June 13 2017 – IBC (InnDependent Boutique Collection) is introducing two membership packages for independent hotels that will enable them to choose how they wish to use the new IBC Marketplace online portal that centrally manages ALL property technologies. The Omni Package (designed for large properties, management companies and ownership/enterprise businesses) is customizable and provides all-inclusive CRS, PMS connectivity, digital marketing, loyalty, O...
Guest Engagement and the Customer’s Digital Journey
DataArt | June 13, 2017
What are the top five ingredients in the race for 'first to adoption' that both hoteliers and tech suppliers share? DataArt's unique domain experience of delivering successful solutions to vendors and operators positions it to offer an inside track on successfully implementing an integrated guest-engagement strategy The rules of engagement with hotel guests are changing as their needs, motivations and budgets evolve. We have identified several vital ingredients in ensuring optimal guest engagement and all the positive things that flow from having fully engaged customers: consistency of approach, frictionless interaction, and providing t...
Phonesuite to Launch its Exceptional Service ACD Call Center Module at HITEC 2017
Phonesuite | June 13, 2017
Latest Product Introduction Leverages Cloud-Based Managed VOICE Platform to Help Hotels Increase Staff Response and Elevate the Guest Experience (Broomfield, Colorado) – June 13, 2017 – Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it will launch the Exceptional Service ACD Call Center Module at HITEC 2017, with onsite demos available throughout the show at Phonesuite booth #1319. This latest Phonesuite product offering integrates seamlessly with its existing Managed VOICE platform, offering real-time monitoring and analytics to help hotels redu...
Is the App Dead? And Should You Be Texting with Your Guests (Instead)?
ALICE | June 12, 2017
The ALICE co-founders will join other industry experts in two back-to-back panels at HITEC to discuss the future of the guest experience. As enthusiasm over guest apps wanes, guest messaging grows in popularity. But is the app really dead? And, if so, should you be texting with your guests instead? The ALICE co-founders will join two back-to-back panels at HITEC to explore the role of apps and guest messaging in hotel guest engagement strategies. Both sessions will take place on Wednesday, June 28th, starting with the Guest Messaging panel at 2.30pm, and the Mobile Apps panel at 3.45pm. In "Text Your Guests?", experts will share best pr...
StayNTouch Releases E-Book: The New Guest Experience Reality – From Millennials to Mobile – What Today’s Guests Really Want
StayNTouch | June 12, 2017
Leading hospitality technology experts help hotels understand dynamic expectations of different guest personas and reveal ways to create the memorable one-to-one experiences to keep them coming back Bethesda, MD (June 12, 2017) – StayNTouch®, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring e-book yet - titled The New Guest Experience Reality: From Millennials to Mobile – What Today's Guests Really Want. The 27-page guide examines the economic and business impact of meeting the dynamic expectations of today's deman...
Vagabond Inn Corporation Sees Significant Mobile Revenue Gains with Windsurfer CRS
Vagabond Inn Corporation | June 12, 2017
EL SEGUNDO, CA and HOUSTON, TX June 12, 2017—In December 2016, Vagabond Inn Corporation completed its transition to its new distribution platform, Windsurfer® CRS by SHR, a leading provider of hospitality distribution technology. Vagabond Inn Corporation spent the 9-month transition process working with each individual Vagabond Inn hotel to ensure all locations had a seamless experience. One key driving force in the company's decision to partner with SHR and implement Windsurfer was the platform's mobile responsive booking engine. "We are extremely happy with the look, feel, and most importantly, performance of the mobile book...
Wireless SmartTrays Drive Guestroom Impulse Sales to All Time High
Minibar Systems Worldwide | June 9, 2017
Minibar Systems, one of the world's leading hospitality supply companies is pleased to announce new wireless automatic SmartTrays to drive guestroom revenue. Statistics prove that guestroom snacks can increase revenues and profits up to 40% with attractively displayed snacks which are driven by guests' impulse sales. The beautiful presentation of quality snacks is hard to resist by guests and hotels can realize up to $2.00 revenue per room. SmartTrays are available in several sizes including 2, 4, 8, and 12 sensors as well as custom sizes with unlimited sensor capacity. The wireless SmartTray can be placed anywhere in the guest room for...
