Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Top 5 Mistakes Hotels Make with Wi-Fi and How to Fix Them
Mitch Huskey | June 1, 2017
By Mitch Huskey Hotel technology isn't easy. In fact, it's getting harder every day because what guests demand is changing every day – especially in the area of guest Wi-Fi. Gone are the days when guests are satisfied with simply getting a reliable connection. Today's guest brings multiple devices, including laptops, tablets, and smartphones. She wants them to all connect, fast – downloading emails, streaming video, and video conferencing live with work and family. Serving all these changing needs better than the next property can make or break a hotel brand. Let's review the top 5 mistakes that hotels make in delivering HSI...
[Whitepaper] Recover Lost Website Revenue and Drive a Higher ROI Just Like the OTA’S Do
Milestone | June 1, 2017
The hospitality industry spends billions of dollars every year driving traffic to their websites, yet 81%* of visitors leave before completing their booking. This presents the hotelier with two key challenges. How do you reduce the number of booking abandonments? If visitors do abandon, how do you get them back to your site to complete the transaction? Do what the OTA's do. Implement a revenue recovery strategy utilizing several popular digital marketing tactics. Studies show that one third of visitors to your website start a reservation but only 2% complete the booking. With the average hotel's conversion rate around 2-3%, maximizing t...
Hotel Marketing Isn’t Just About Planning & Booking
ALICE | May 31, 2017
Marketing to your guests isn't just about winning them over at planning and at booking. There's actually seven steps to the customer journey, and technology can help you optimize your marketing, every step of the way. When marketing your hotel to your guests, it's tempting to think there are only two phases of the guest journey that matter: planning and booking. As a result, many hotels optimize their technology for just these two stages. The reality, of course, is that the guest experience doesn't end at booking. It's actually cyclical - cycling from planning through booking through the guest's stay to planning again. While the exact n...
‘RMS Hotel’ to Give HITEC Attendees an Interactive Virtual Tour of The Hospitality Cloud
May 31, 2017
HITEC attendees can make an online reservation to visit the RMS Hotel at HITEC in Booth #117 and experience mobile check in, mobile keys and mobile ordering via RMS - The Hospitality Cloud [SAN DIEGO, CALIF.— May 31, 2017] — Next month at the Hospitality Industry Technology Exposition & Conference (HITEC) in Toronto, to be held June 26 to 29 at the Metro Toronto Convention Centre, RMS Hospitality Solutions is inviting attendees to experience the RMS Hotel, located in Booth #117. Beginning June 12, hoteliers can make an online reservation for a booth visit using the RMS Booking Engine. Upon arrival at the RMS Hotel / Boot...
IBC Marketplace Now Serving as Technology Management Hub for Independent Hotels
IBC | May 31, 2017
New Executive Dashboard enables operators to centrally manage all PMS, CRS, Marketing, Rate, Revenue Management, Loyalty Programs and more Phoenix – May 31, 2017 – IBC (InnDependent Boutique Collection), a leading provider of hospitality technologies for independent hotels, announces that its IBC Marketplace has evolved from a standalone Central Reservation System (CRS) to an online portal for centrally managing ALL property technologies, including CRS, property-management system, marketing, loyalty program, rate shopping, revenue management and more. This customizable, enhanced functionality will equip independent hotel op...
Your Guests’ On-Property Experience Is Your Best Marketing
ALICE | May 30, 2017
ALICE provides the tools hoteliers need to optimize their guests' experience in-stay. Stop by Booth 1245 at this month's HITEC for a live product demo. Marketing to your guests isn't just about winning them over at planning and booking. Given the influence of TripAdvisor and social media in a guest's decision to book with you over the competition, the "stay" phase of the customer journey is your biggest opportunity to win a loyal guest review. Indeed, "service" has been ranked the #1 most influential factor in a guest's decision to leave a review. But winning reviews isn't the only game in town. Learn how ALICE - the hospitality ind...
Embracing New Technologies and Hotel Security in Our World Today
Frances Kiradjian | May 30, 2017
by Frances Kiradjian To the uninitiated, the current fad for virtual and augmented reality technologies might seem to have little overlap with the travel industry. Why go to the trouble of traveling anywhere if you plan to sit in a darkened room wearing a headset and exploring a fantasy world? Such a view is echoed by the sentiments of Dara Khosrowshahi, CEO of Expedia, in 2016 who told a technology conference, "I hope that VR in travel fails miserably because I want people to go places." But technology has a habit of making itself useful in situations where we least expect it – which can only explain why, a year later, Expedia it...
Kube Systems to Showcase Innovative Banquet Chair with Mobile Device Charging Tray at HITEC
Kube Systems | May 30, 2017
Optional Side tray with USB port charges devices via a high-capacity rechargeable battery; Visit Kube Systems in Booth 2435 at HITEC June 26 to 29 at the Metro Toronto Convention Centre [Jericho, N.Y., May 30, 2017] — Next month at HITEC, Kube Systems will display a product that gives guests another option for charging their mobile devices. In addition to its popular solutions for guestrooms and public spaces – Kube Audio Clock, Kube Essentials and Kube 5 Portable – the company will display a banquet chair that enables meeting goers to power up their mobile devices using a portable charging tray that contains a USB p...
Steady Rates and Inconsistent Bookings Mark Ongoing Trend for North American Hoteliers
TravelClick | May 30, 2017
Transient Leisure Segment Continues to Stand Out as the Exception in Second Quarter of 2017 NEW YORK – May 30, 2017 – Heading into the summer months, North American hoteliers are continuing to experience stable average daily rates (ADR) alongside decreases in bookings during the second quarter of 2017. According to new data from TravelClick's May 2017 North American Hospitality Review (NAHR), this marks an ongoing trend from earlier in the year. ADR for transient business travel in the second quarter, for example, is up 1.9 percent, but bookings are down -2.5 percent. Similarly, ADR for the group segment is up 0.9 percent, b...
Milestone Continues Winning Streak with 9 Communicator Awards for Website Design
The Communicator Awards | May 30, 2017
Combining creativity and technological skills, Milestone builds on legacy of award winning website design. May 30, 2017, Santa Clara, CA – Milestone, a leading provider of digital marketing software and services for hospitality, retail and finance, is proud to announce that 9 client websites have won Communicator Awards. Six website designs were awarded the highest Communicator Award of Excellence and 3 were awarded Communicator Award of Distinction. Grand Solmar Land's End Excellence Mystic Hotel Excellence Old Edwards Inn Excellence Seaport Hotel & World Trade Center Excellence Turf Valley Resort Excellence Watermark Bat...
A Popular Colorado Ski Resort Looks to Hotel Management Technology to Please Staff and Guests
ALICE | May 29, 2017
New York, NY -- Colorado's Copper Mountain Resort is using ALICE's staff operations platform and guest engagement solution to improve staff communication and efficiency, and provide even more digital conveniences to guests. The resort, located at the base of popular ski-destination Copper Mountain, has been using ALICE since November of last year. Copper Mountain Resort's Lodging General Manager, Steve Miller, was looking for a guest engagement tool to enhance communication with guests, but quickly realized ALICE could also transform staff operations behind the scenes. As an expansive resort that offers lodging in over 26 buildings acro...
Accubase Simplifies Hotel Marketing and Technology Solutions with Acculists
Accubase Inc. | May 25, 2017
Nokomis, FL - Accubase, a marketing technology research and services company, is now introducing Acculists. These customized marketing technology lists offer participants in the hospitality industry the opportunity to understand the solution provider ecosystem available to them as they consider and build marketing and technology capabilities. Acculists present a well formulated selection of solutions that are specifically relevant to a company's marketing and technology plans based on thousands of solutions identified within Accubase's research. Acculists are designed to inform a potential solution buyer in a value-added, relevancy-driv...
Save the Date: Learn How to Simplify Mobile Adoption in May 31 Webinar
dormakaba | May 25, 2017
May 31st at 1pmET (10amPT) dormakaba, Intelity, StayNTouch will Host a Webinar titled, "Leveraging the Power of Mobility: The New way to Satisfy Guests" to Clarify Mobile Adoption May 25, 2017 – MONTREAL – Today's guests want a mobile hospitality experience. Do you have an effective strategy for mobile implementation? Would you like to learn more about emerging mobile applications? On May 31st at 1pmET (10amPT) three of the hospitality industry's leading mobile solutions companies will host a webinar that will show operators how to plan and execute a mobile strategy that delivers a positive guest experience and creates great...
The Rainmaker Group Solves Revenue Management Challenges to Bolster Growth at Westgate Las Vegas
Rainmaker | May 25, 2017
Leading provider of revenue management and intelligence solutions for the gaming and hospitality industry brings total profit optimization to prominent resort and casino property ALPHARETTA, GA – May 25, 2017 – The Rainmaker Group (Rainmaker) has successfully deployed its comprehensive suite of revenue management and business intelligence solutions at Westgate Las Vegas Resort & Casino (Westgate Las Vegas), a popular casino resort that is celebrated for its variety of suites, onsite amenities, customer service and prime location adjacent to the Las Vegas Convention Center. In late 2016, the Westgate Las Vegas team deploy...
Industry Leader ALICE to Launch Three New Products at HITEC 2017
ALICE | May 24, 2017
Hundreds of hotels and luxury residences worldwide are partnered with ALICE to improve their staff operations and guest experience. Stop by Booth 1245 for a live product demo. New York, NY -- ALICE - the hospitality industry's first operations platform, which connects all the departments of your hotel for improved staff communication and task management - will be showcasing new products and features at this year's HITEC in Toronto, June 26-29, Booth 1245. To schedule a meeting with our team, please write to us at info@aliceapp.com. ALICE's partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums,...
Pursuit Selects Maestro Web Multi-Property PMS for 15 Properties Totaling 1,400 Rooms
Maestro PMS | May 24, 2017
Cloud-Based Maestro Web Supports 15 Destinations on a Single Database for Centralized Multi-Property Reservations, Management Controls, and Personalized Guest Service Markham, Ontario – May 24, 2017 – Maestro PMS announced that Pursuit, an international independent hospitality destination company, selected the Maestro Web Property Management Suite to consolidate hotel management operations at Pursuit's 15 distinctive lodging properties with more than 1,400 rooms. Maestro PMS is the preferred cloud and on-premise property management solution for independent hotels, resorts, conference centers, and multi-property groups. Purs...
Milestone Announces Speakers, Agenda for 4th Annual Digital Marketing Conference, July 17-18
Milestone | May 24, 2017
Engage 2017 will focus on the latest digital strategies to gain a competitive edge, better understand consumers, drive more revenue and increase ROI. May 24, 2017, Santa Clara, CA – Milestone, a leading provider of digital marketing software and services for hospitality, retail and finance, today announced the speakers and agenda for their 4th annual digital marketing conference - Engage 2017 - taking place July 17 and 18 at Hyatt Regency Chicago. Customers interested in attending the Milestone ENGAGE 2017 conference can register directly on the Milestone website by visiting: http://www.milestoneinternet.com/2017-digital-marketing...
Guestware Releases New Features
Guestware | May 24, 2017
Seattle, WA – Guestware, the hotel industry's most comprehensive Guest Experience Management (GEM) system, today announced a new release of its cloud software solution. The latest version adds new features and offers even greater ease-of use. Building on over 20 years of technology, the latest version expands the Welcome Intelligences® algorithms empowering hotel staff to personalize guest's experiences. Highlights include reoccurring automatic guest request fulfillment, multi-incident guest request entry, reservation event triggered dispatch, and much more. The latest release adds more automation so hotel staff can focus on s...
The Need for Speed: Runtriz Leverages DataArt’s Expertise and ASSA ABLOY Hospitality Technology to Deliver “Front of the Line™” Program to Hot
DataArt | May 23, 2017
Runtriz engages DataArt to integrate ASSA ABLOY Hospitality's Bluetooth Low Energy (BLE) enabled electronic lock technology to deliver Runtriz's "Front of the Line™" program to hotels, rewarding loyal guests with VIP treatment May 23, 2017 – New York, NY – DataArt (www.dataart.com) has announced that it was selected by Runtriz to help enhance its "Front of the Line" (www.FrontoftheLine.com) feature to reward guests with a VIP level experience. It is unique as it builds on Runtriz's installed base in over 100 countries to enable hotel guests to use their mobile device to not only check-in prior to their arrival, but add...
The Smart Hotelier’s Pre-Opening Digital Strategy
the Author & HeBS Digital | May 23, 2017
By Garrick Lee Opening a new hotel requires an 'all-hands-on-deck' approach. From checking the allowable voltage for hairdryers to staging rooms for test shots and much more, there's an endless list of tasks to complete. Unfortunately, the most critical part of a pre-opening strategy oftentimes gets lost in the shuffle: the new property's digital presence and strategy. In today's landscape, hoteliers cannot afford to forgo a pre-opening digital strategy, as this missing piece will lead to lost bookings and revenue not only for the first opening months, but will set the hotel up for over-reliance on the OTAs in the long term. Conversely,...
EB-5 Funding for New Development: JMBM Has Closed More Than $1.5 Billion of EB-5 Financing
Jim Butler | May 23, 2017
By Jim Butler and the Global Hospitality Group® As of January 31, 2017, JMBM's team has closed more than $1.5 billion of EB-5 financing and sourced more than half of that for our clients! EB-5 is a proven means of financing development projects. EB-5 financing is an important and viable source of construction financing for hotels, hotel enhanced mixed-use, and other development projects. Seven or eight years ago, when JMBM started helping hotel developers with EB-5 financing, many worried about whether this is a legitimate and reliable financing source. Now, after billions of dollars of development have been funded with EB-5, this t...
So Many Hotel Software Systems, So Little Time: How to Choose the Best PMS for Your Needs and Budget
May 23, 2017
Jos Schaap, CEO of StayNTouch It's a jungle out there! The jungle of different hotel software solutions has grown very thick, and the competition between vendors on who has the best solution has hardened. In the vendor section of Hospitality Upgrades' online portal, there are 15 property management systems from which to choose. There are over 12 PMS providers displayed on the vendor directory of HospitalityNet's website. The hotel software systems listed on these leading sites are a mere drop in the ocean of property management systems available these days. According to many industry experts, there are over 100 solution providers that d...
GCommerce Hosts Exclusive Travel Trends Event With Google and Other Top Industry Leaders
GCommerce | May 23, 2017
GCommerce is hosting its 2nd annual Travel Trends that Matter educational and networking event on June 27th, 2017. This exclusive event will feature content from industry leaders Google, Navis, Kognitiv and GCommerce. The event is also sponsored by Skytouch, Sceptre Hospitality Resources and Ve Interactive. GCommerce hosted its first event last year in New Orleans during HITEC with a mission to provide in-person educational content that would provide hoteliers and industry partners with tangible tips and insights. This year's Travel Trends that Matter topics will range from the future of loyalty programs to transformational travel and w...
Renowned Sonoma Hotel & Spa Came for Guest Texting, Stayed for Radio-Free Operations
ALICE | May 22, 2017
New York, NY -- MacArthur Place, Sonoma Hotel & Spa has selected hotel technology platform ALICE to upgrade their operations and provide convenience to guests through mobile messaging. The hotel is using ALICE's full suite of products - ALICE Guest, ALICE Concierge, and ALICE Staff - for their guests, concierge, and staff departments respectively. MacArthur Place, a 64-room, historic Wine Country estate, just steps from Sonoma Square, was looking for a way to text message with guests when they came across ALICE. Recognized as one of the "World's Best" Hotels in Condé Nast Traveler's annual Reader's Choice Awards, MacArthur Pl...
