Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Optimizing Your Online Channels: 9 Proven Ways to Make OTAs Work for You
Fig Cakar | May 22, 2017
By Fig Cakar, Managing Director – the Americas, SiteMinder Like Google, OTAs have their own algorithms to determine how hotels rank on their website. I would know; I worked at one for many years. And, while I (or anyone else) could never profess to understand the complete math behind hotel rankings on OTAs, it should come as no surprise that hotels that generate larger revenue for OTAs will almost always earn themselves a higher spot. After all, if an OTA is a million-dollar account for you, then you are a million-dollar account to them, too. For independent hotels, it's quite the chicken-and-egg conundrum, though, isn't it? Of co...
Top 5 Reasons Live Chat is a Must for Hotel Websites
Lodging Interactive | May 22, 2017
PARSIPPANY, NJ - May 22, 2017 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry recently launched CoMMingle Live, its fully managed Live Chat service for the hospitality industry. Over the past 6 months, the company has gained valuable insights on how consumers interact with hotel Live Chat agents and now shares the Top 5 reasons Live Chat is a must for hotel websites. "Our CoMMingle Live Chat service provides an assisted sales function for hotel websites, where there currently is none," stated DJ Vallauri, Founder & CEO of Lodging Interactive. "As...
TravelClick’s New Digital Media Campaign Portal Provides Real Time, On-Demand Insights
TravelClick | May 22, 2017
Unique Portal Allows Hoteliers to Access Key Metrics and Assess Performance at Any Moment NEW YORK – May 22, 2017 – To offer deep insight into a hotel's digital media campaign performance, TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the launch of the Company's new Digital Media Campaign Portal, giving TravelClick digital media customers on-demand access to key campaign performance metrics like bookings, revenue and conversion rates for the first time ever. Typically, hoteliers do not know how their digital media campaigns have performed o...
Meet the Money 2017 Presentations Now Available for Download!
Jim Butler | May 22, 2017
By Jim Butler and the Global Hospitality Group® 22 May 2017 - Meet the Money® 2017 wrapped up last week at the Hyatt Regency LAX, and looks to be one of our most successful years yet! More than 350 hotel industry leaders gathered to hear from 130+ speakers who gave their expert perspectives on the current hospitality market, the national and global economy, and where trends might take us as we move towards 2018. The conference will return May 7-9, 2018–Watch www.MeetTheMoney.com for program and registration information. In the meantime, you can download all the presentations the conference completed last week from the RESO...
HeBS Digital Launches Enhanced Brand Website for RLHC, Featuring Over 1,100 Properties and 14 Brands
RLHC | May 22, 2017
NEW YORK, NY — HeBS Digital announces the launch of a completely customized and enhanced brand website for RLHC (Red Lion Hotels Corporation). Featuring over 1,100 properties and 14 brands, this is one of the largest additions to HeBS Digital's diverse portfolio of hotel websites, and the company is proud to share the results of months of dedicated work by dozens of team members across many departments. "The complete RLHC portfolio of brands is now on one domain," said RLHC CMO Bill Linehan. "The new RLHC website streamlines the booking process for guests, making it easier to book a stay at any of our properties whether using thei...
Lodging Demand Increases Amidst Increased Consumer Confidence, According to PwC
PwC US | May 22, 2017
Consumer spending will be key driver of economic growth into 2018 New York, NY, May 22, 2017 – Encouraged by the prospect of a strengthening economy, US lodging performance continued to improve in the first quarter of 2017 according to the updated lodging forecast released today by PwC US. Despite a weak first quarter GDP growth estimate of 0.7 percent, lodging demand increased at the strongest quarterly rate since the first quarter of 2015, supporting modest growth in both occupancy and average daily rate (ADR). Overall, revenue per available room ("RevPAR") increased 3.4 percent. Reinforced by rising employment, higher real inco...
If You Missed It: Google Webinar on Monetizing the Customer Journey Now Available On Demand
Milestone | May 22, 2017
May 22, 2017, Santa Clara, CA – Milestone and Google co-hosted a webinar titled Get the Most Bang for Your Buck out of the Customer Journey on Wednesday, May 17. The recorded webinar is now available on-demand for those that may not have had the opportunity to attend. "Digital marketers are busy, we realize that, and the webinar was a huge success, filled with highly informative content and key takeaways," said Milestone Vice President of Marketing, Walter Paliska. "We wanted to ensure anyone who was not able to attend has an opportunity to see the webinar at their own pace," continued Mr. Paliska. The Milestone/Google webinar foc...
Duetto Promotes Nelson Veiga to COO, Nathan Crisp and Nevin Reed to VPs of Customer Success and Managed Services as Company Accelerates Expansion
Duetto | May 22, 2017
New York, May 22, 2017 – Duetto, the market leader in hotel profit optimization technology, announced today that it has promoted Nelson Veiga to Chief Operating Officer, where he will lead the sales and service organizations as the Revenue Strategy technology company scales for the next phase of global growth. Veiga most recently led the Customer Success and Deployment teams over the past year, when Duetto's install base grew by more than 600 hotels and fully-deployed properties achieved on average a 6.5% year-over-year lift in RevPAR Index. "Nelson has been instrumental in improving our processes and creating efficiencies that ha...
WoodSpring Hotel Property Management Implements Hotel Effectiveness in 107 WoodSpring Suites
Hotel Effectiveness | May 18, 2017
ATLANTA, GA (May 22, 2017) – WoodSpring Hotel Property Management has chosen Hotel Effectiveness as the labor management provider for their company managed WoodSpring Suites properties. This partnership adds 107 hotels to the rapidly growing list of hotels using Hotel Effectiveness' complete suite of labor management tools. "We are ecstatic to be working with WoodSpring Hotel Property Management," said Mike Martin, President of Hotel Effectiveness. "The unique nature of their extended stay operating model has allowed us to showcase the versatility of our labor management tools and show how all types of hotels can benefit from dema...
5-Star Sheraton Imperial Kuala Lumpur Chooses Teledex Phones
Sheraton Imperial Kuala Lumpur | May 18, 2017
Sheraton Imperial Kuala Lumpur Hotel installs 430 new Teledex Opal Series cordless phones. The 5-star Sheraton Imperial Kuala Lumpur Hotel, located at Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia, has chosen Teledex Opal Series hotel phones. The installation of 430 Teledex Opal DCT1810 analog cordless models was completed by Cetis partner, NEC Corporation of Malaysia Sdn Bhd, located at Sdn. Bhd. (526077-M), Level 20, The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia. According to Douglas Tjong, Director of Sales, Asia, Cetis, Inc., "We appreciate the support of the Starwood Group Asi...
How to Use Social Influencers Successfully to Market Your Hotel
Nancy Huang | May 18, 2017
by Nancy Huang Influencer marketing has received quite a lot of buzz in recent years and was even rated the fastest-growing online customer acquisition method. Hotel brands are lavishing freebies to Instagram and YouTube stars in return for posts or videos. And this year, nearly 50% of US marketers will increase their influencer marketing budgets this year. Essentially the digital age's version of a celebrity endorsement, influencer marketing is a powerful way to connect with larger audiences. Producing a successful campaign is easier said than done, however, as hotels need to take influencer selection, compensation, and ROI into accoun...
SMS Lodging Assumes Management of Hotel Astor in Miami
SMS Lodging | May 18, 2017
MIAMI, FL – MAY 2017 – With a proven hands-on approach to maximizing efficiency and revenues, the family-owned and operated South Florida-based management company, SMS Lodging, has recently added the iconic Hotel Astor in South Beach to its growing roster of properties. Under the new agreement, SMS Lodging will oversee all aspects of the property, including reservations, operations, sales, and marketing. Directly following the deal, SMS Lodging implemented a handful of positive changes to streamline productivity and improve the guest experience, including the addition of complimentary enhanced continental breakfast for guest...
There’s a New Star in Town at SIXTY Beverly Hills
ALICE | May 17, 2017
With ALICE, hotel staff spend less time on the phone and more time with guests New York, NY -- SIXTY Beverly Hills has selected ALICE's hotel staff and concierge technology - ALICE Staff and ALICE Concierge - to streamline task management and improve staff communication. The luxury boutique, just steps from storied Rodeo Drive, joins sister properties SIXTY SoHo and SIXTY LES on the ALICE platform. Implementing ALICE has transformed operations for all staff departments, including the front desk, which now has much more time to devote to guests. Since all guest requests and internal work orders are entered into and followed up with direc...
Hotel News PR Delivers News Releases Directly to Hotel and Travel Media, Influencers, and Top News Sites
Hotel News PR | May 17, 2017
Through preferred partnerships and relationships, centralized online portal helps marketers get their content syndicated to journalists and industry insiders looking for the latest happenings in travel and hospitality TORONTO, CA – (May 17, 2017) Today is the official launch of Hotel News PR, the first-of-its-kind press release distribution service dedicated exclusively to helping brands get their news delivered to thousands of media contacts and industry insiders in the hotel and travel industry. Through engagements with PR Newswire, media monitoring platforms, and leading online outlets, Hotel News PR offers a turnkey way for ho...
EB-5 Extended Without Change: President Donald Trump Signs Bill
Jim Butler | May 17, 2017
By Jim Butler EB-5 extended through September 30 Just after noon on Friday, May 5, 2017, President Donald Trump signed the Consolidated Appropriations Act, 2017. The new law approves $1.1 trillion in Federal appropriations through September 30, 2017. One of the provisions of the bill extends the EB-5 Regional Center program without change through the same date. Although the Consolidated Appropriations Act did not change any provisions of the EB-5 program, we expect further Congressional and regulatory efforts in the very near future. As we said yesterday, Industry leaders view this extension of the program as the necessary threshold t...
Should Hospitality Embrace or Ignore Google AMPs?
HeBS Digital | May 17, 2017
By Max Starkov and Samra Seifu Background Introduced in 2016 as Google's response to other mobile publishing platforms like Apple News and Facebook Instant Articles, Google's AMP (short for Accelerated Mobile Pages) began to spark interest amongst online retailers across industries. In hospitality, some website developers have been trying to convince hoteliers that they need to have AMP version of their website. What is Google AMP? It is an open platform with the sole objective to help publishers create mobile content (articles and commentary, quick opinion postings, etc.) that download fast on mobile and other devices. AMPs are charact...
An Unhealthy Booking Ecosystem – Relying On One Source of Digital Bookings
Matthew Stubbs | May 17, 2017
By Matthew Stubbs An unhealthy booking ecosystem is slowly emerging in the hotel meetings sector – and it needs to be stopped. The hotel meetings sector is going from strength to strength, with some regions of the world seeing dramatic growth in the meetings business. In Asia, for example, sales and team meetings are growing more than 20 percent year on year, according to American Express Meetings & Events. But we need to make sure that as the hotel meetings industry digitalises and booking goes online, it doesn't fall into bad habits – especially the most dangerous habit of all: dependence on a single channel for di...
Hospitality International Selects Sabre as Its Strategic Technology Provider
Hospitality International | May 16, 2017
SOUTHLAKE, Texas – May 16, 2017 – Hospitality International, a full-service online hotel franchisee company, with five distinct brands, Red Carpet Inn, Scottish Inns, Master Hosts Inns, Downtowner Inns and Passport Inn, has selected Sabre Hospitality Solutions as a preferred technology provider for its more than 280 hotels. Under the agreement, Hospitality International hotel owners will have access to Sabre's best-in-class central reservation system (CRS), booking engine and call center services. Sabre's CRS is powered by the SynXis Enterprise Platform, which integrates critical hospitality systems to provide a single view ...
The Hotel Software You Need to Support Your Virtual Concierge
ALICE | May 16, 2017
by Alex Shashou For hotels that outsource their concierge services, request management technology can be a valuable tool to connect outsourced service providers with these hotels' in-house staff and operations. This improves the management of guest requests as well as the communication between your third-party concierge and your staff and between your third-party concierge and your guests, guaranteeing better guest service. The Rise of the Outsourced, Virtual Concierge Outsourcing concierge services in hotels is nothing new - bus companies and other hospitality brands have been placing their agents in hotels for years - but the ubiquity...
Agilysys to Highlight Strategies for Maximizing Non-Gaming Revenue on Panel at Global Gaming Expo Asia 2017
Agilysys | May 16, 2017
Discussion Will Address the Increasing Importance of Non-Gaming Amenities ALPHARETTA, GA. — May 16, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Wilson Lu, regional director for the company's North Asia region, will be featured on an industry panel at the upcoming Global Gaming Expo Asia (G2E Asia). This year's event, which marks its 10th anniversary, is being held May 16-18 at The Venetian Macao. Lu will participate in the panel discussion entitled: Gaming & Non-Gaming Convergence: The Future of the Industry. The sess...
Intelity Recognized by Info-Tech Research Group as an In-Room Tablet Technology Champion
Intelity | May 16, 2017
Hospitality's guest-engagement platform provider was recognized for its broad features capabilities and extensive integration partnerships [Orlando, Fla. – May 16, 2017] — Intelity, an innovator and leader in hospitality guest-service technology, was recently recognized by Info-Tech Research Group for its in-room tablet technology. In its In-Room Tablets Vendor Landscape report, Info-Tech Research Group compared nine in-room tablet vendors of which Intelity was designated a "Champion." The report states that "Intelity is the only vendor to deliver on every advanced feature evaluated and offers an extensive catalog of availab...
TrustYou and Welcome Systems Form Strategic Partnership to Help Hotels Collect Guest Reviews
TrustYou | May 16, 2017
TrustYou's Lite Survey Solution Now Available Within Welcome Systems' Hotel Booking System Free of Charge Munich, 16 May 2017 – Pursuing the joint goal of facilitating the hotelier's everyday business and enhancing bookings, TrustYou, the world's largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, today announced their new strategic partnership. Welcome Systems' users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are au...
StayNTouch and MGM Resorts International Redefining Hotel Check-in on the Las Vegas Strip and Beyond
StayNTouch Inc. | May 16, 2017
Bethesda, MD – May 16, 2017. StayNTouch Inc. is pleased to announce a strategic partnership with MGM Resorts International, among the world's leading entertainment companies, to provide an intuitive check-in and check-out process across all of their properties. To date, the StayNTouch platform has been installed at 15 MGM Resorts destinations delivering increased guest satisfaction and a boost in hotel operational efficiency. MGM Resorts intends to install mobile check-in capability at all properties by the end of 2017. The StayNTouch platform is delivered using two solutions on a single cloud platform. The Rover PMS Overlay m...
dormakaba, Intelity, StayNTouch Announce Webinar to Simplify Mobile Adoption
dormakaba | May 16, 2017
May 31 Webinar "Leveraging the Power of Mobility: The New way to Satisfy Guests" Clarifies Steps for Mobile Adoption, How to Deploy an Efficient Mobile Strategy May 16, 2017 – MONTREAL – Today's guests want a mobile hospitality experience. Do you have an effective strategy for mobile implementation? Would you like to learn more about emerging mobile applications? On May 31st at 1pmET (10amPT) three of the hospitality industry's leading mobile solutions companies will host a webinar that will show operators how to plan and execute a mobile strategy that delivers a positive guest experience and creates greater operating effici...
