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Technology
JUCY Snooze Christchurch Integrates ASSA ABLOY Hospitality Mobile Access for Complete Guest Convenience
ASSA ABLOY Hospitality | May 16, 2017
The New Zealand-based micro-accommodation aims to offer a wide range of budget travellers the convenience of using their smart devices as digital guestroom keys Stockholm – May 16, 2017 – JUCY Snooze, a unique Pod-hostel accommodation concept from JUCY New Zealand, opened its first property at Christchurch Airport in late 2016, with the installation of ASSA ABLOY Hospitality Mobile Access for keycard-free entry and security. JUCY Snooze Christchurch is currently using the ASSA ABLOY Hospitality app to implement Mobile Access using VingCard Signature RFID door locks. Self-check-in stations have also been installed to eliminat...
The Hospitality Industry’s Not-So-New Platform Paradigm
Gregg Hopkins | May 15, 2017
By Gregg Hopkins The space for hotel technology has gotten noisy. It seems like every other week, someone is touting something "new," the next best thing that is "guaranteed" to solve all your problems as a hotelier. For instance, a recent Skift report is titled "The Hospitality Industry's New Platform Paradigm." An executive summary states that hoteliers stand to benefit "by using technology to deliver services in more convenient, faster and more transparent ways," along the same vein as Amazon in retail, Uber in transportation and Airbnb in hospitality. What's really new here, though? Wh...
Accubase Introduces Core Services for the Hospitality Industry
Accubase Inc. | May 13, 2017
Nokomis, FL - May 15, 2017 - Accubase, a marketing technology research and services company, announces the availability of its research, planning and implementation coordination services specifically designed for the hospitality industry. Accubase recently customized its offerings to meet the needs of the hotel, restaurant and golf club management segments of the industry to provide each subscriber a cost effective resource for creating the technology aspects of their marketing initiatives. The compiled research covers thousands of solutions and services to assist teams responsible for both marketing and architecting the necessary marke...
What Google’s Pivot to an “AI first” Company Means for Travel
Nancy Huang | May 12, 2017
by Nancy Huang At ITB Berlin in March 2017, Google announced that it now considers itself an "AI-first" company, moving away from its mobile-first position. This fascinating shift in focus reveals how Google expects artificial intelligence to infiltrate our lives in the coming years, and it comes with some significant implications for the travel sector. Google is already shaping a world where artificial intelligence is rapidly expanding beyond our desktops and smartphones into our workplaces, homes, cars and public transport systems. The evolution of AI is also changing how we interact online. In the years ahead, voice-based interaction...
Google Launches Local Events Search, Milestone is Right There with Them
Milestone | May 12, 2017
Milestone customers already benefiting from Google's new local events search capabilities May 12, 2017, Santa Clara, CA – Yesterday Google announced a new feature as part of their mobile search results capabilities (https://blog.google/products/search/making-plans-we-can-help/). Mobile users can now find local events happening near them by simply searching for them on Google. This capability is a continuing effort to make mobile devices more beneficial to users as mobile usage by consumers continues to soar. The new local events feature relies on Google identifying sources of local events data from websites that have events calend...
Callaway Gardens Implements Guestware
Guestware | May 12, 2017
Seattle, WA – Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, has announced that Callaway Gardens in Pine Mountain, Georgia, has implemented Guestware Select. The popular destination needed a comprehensive guest response and preventative maintenance solution for their sprawling 13,000 acres of breathtaking gardens, four hotels, and conference and recreation facilities. Utilizing a shared call center, the properties can immediately dispatch guest requests with Guestware's Rapid Response tool directly to the staff's mobile devices at any property. This gives agents who are consta...
SiteMinder Penetrates Latin America, Signs RQ Grupo Hotelero as 26,000th Hotel
SiteMinder | May 10, 2017
Dallas, USA – The global hotel industry's leading cloud platform, SiteMinder, today announces it has surpassed 26,000 hotel customers with the signing of RQ Grupo Hotelero, an established provider of extended-stay accommodation in Chile's major business districts. The signing of RQ Grupo Hotelero's properties in Santiago, Providencia and Las Condes comes mere weeks after SiteMinder's exhibition at World Travel Market Latin America and the company says it plans to only deepen its penetration within the region. RQ Grupo Hotelero has seven properties to provide guests more than 230 rooms. The group's commercial manager, Ana Marticore...
Don’t Miss Milestone and Google Webinar on Monetizing the Customer Journey by Optimizing Marketing Spend
Milestone | May 10, 2017
Industry leaders share insights on how and where to direct marketing dollars for maximum effect May 10, 2017, Santa Clara, CA – Milestone will be hosting a webinar in conjunction with Google titled Get the Most Bang for Your Buck out of the Customer Journey on Wednesday, May 17, 2017 at 11 am Pacific. "If you are a digital marketer in the hospitality industry, you are going to want to tune in to this webinar," said Milestone Vice President of Marketing, Walter Paliska. "Marketers will get invaluable data and insights into each stage of the customer journey, and how to get the most from each step," continued Mr. Paliska. The Milest...
The Rainmaker Group Maintains Leadership Position in Hospitality Pricing Optimization and Intelligence Sector with Record Setting Growth in Q1 2017
Rainmaker | May 10, 2017
Leading provider of revenue management and profit optimization solutions platform for the hospitality industry experiences record setting increases in first quarter ALPHARETTA, GA – May 10, 2017 – The Rainmaker Group (Rainmaker), the industry leader in profit optimization and intelligence solutions for the gaming and hospitality market, today announced record setting growth during the first quarter of 2017, welcoming more than 200 additional properties to its rapidly expanding global client base. In addition to growing the number of users for its comprehensive platform of pricing optimization and intelligence solutions, man...
Duetto Provides Revenue Strategy Solutions for Live! Casino & Hotel Maryland
Duetto | May 9, 2017
GameChanger Brings Cloud-Based Open Pricing, Loyalty Pricing and Business Mix Optimization to More Than 500 Rooms at Integrated Casino Resort New York, May 9, 2017 – Duetto, the market leader in hotel profit optimization technology, announced today that it is implementing its cloud-based Revenue Strategy solutions for Live! Casino & Hotel Maryland. Under the agreement, Duetto will provide the benefits of Open Pricing, loyalty pricing and business mix optimization for the company's 250-room boutique Live! Lofts property, and for the flagship Live! Hotel, scheduled to open in the first quarter of 2018. Duetto's GameChanger appli...
Lodging Interactive’s CEO to Speak About Hotel Reputation Management on HSMAI NYC Luncheon Panel
Lodging Interactive | May 9, 2017
PARSIPPANY, NJ - May 9, 2017 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced that DJ Vallauri, the Company's Founder & CEO, will be a guest panel member at HSMAI's NYC Chapter luncheon on Monday, May 22, 2017 at the 3 West Club in New York City. The panel discussion, titled Online Reputation Management - Perception vs. Reality, will discuss and share insights hoteliers can use when managing their online reputation. "I'm honored to be part this month's HSMAI NYC luncheon panel to discuss the importance of correctly managing hotel ...
The Secret to Giving Hotel Guests What They Want
May 8, 2017
By Jos Schaap, CEO, and Founder StayNTouch Gazing into a crystal ball to see the future has always been alluring. Imagine if a person could truly see the future. What an incredible impact this would have on our world. Hoteliers today are all trying to gaze into their own distinct crystal ball to better understand what guests want and how they can deliver on these guest needs and desires. In a recent Phocuswright Research Report titled, U.S Traveler Technology Survey Sixth Edition, travelers are looking for more engagement with the hotel property and those who run the hotel. When it comes to apps, 49% of travelers wanted to use their mob...
Paragon of Adaptive Reuse – Brooklyn’s Wythe Hotel – Continues its Transformation with Technology
ALICE | May 8, 2017
New York, NY -- Brooklyn's Wythe Hotel is using ALICE's hotel management technology to improve staff task management and staff communication. The 70-room waterfront factory turned independent hotel has been using ALICE's staff and concierge technology - ALICE Staff and ALICE Concierge - since June of last year. Before ALICE streamlined task management across the hotel's departments with a single system, Wythe shared guest requests and internal work orders between employees via a series of shared Google docs, notepads and sticky notes. This system worked well at first, but soon, staying on top of tasks became difficult as the amount of i...
Luxury Hospitality Innovator Ana Brant Joins Local Measure’s Advisory Board
Local Measure | May 8, 2017
Standing at the Intersection of Luxury, Technology and Customer Experience, Brant Brings Unique Insight to the Fast-Growing Customer Intelligence Provider Sydney and New York - May 8, 2017 –Sydney-headquartered Customer Intelligence Provider Local Measure announced that Ana Brant has joined its Advisory Board, as the company continues its worldwide push to help hotels build loyalty and secure positive reviews while guests are still on property. The Company's geo-location social intelligence product arms front line staff with unique real-time information to help them surprise and delight guests, detect and help resolve guest probl...
Agilysys to Discuss Strategies to Increase Gaming Profitability on Panel at Tribal Casino & Hotel Development Conference
Agilysys | May 8, 2017
Session Will Focus on the Science of Revenue Management ALPHARETTA, GA. — May 8, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today announced that tribal gaming executive Ryan Carrier will participate in a panel discussion at the Tenth Annual Tribal Casino & Hotel Development Conference, which is being held May 8-9 at Viejas Casino & Resort in Alpine, Calif. The conference is produced by Native Nation Events. Carrier will participate in the panel discussion entitled: Innovations and Strategies that Add to the Science of Revenue Management to I...
TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales
TrustYou | May 8, 2017
Munich, May 8 2017 - TrustYou, the world's largest guest feedback platform, today announced that Jennifer Graziano has joined the company as the new U.S. Head of Sales. She will oversee TrustYou's business development and account management strategy, working to increase market share and reach with major hotels across the U.S. "TrustYou is committed to investing in our team as more hotels recognize the value of actionable insights and positive marketing effects offered by our data and the reach of our guest feedback platform," said Benjamin Jost, CEO and co-founder of TrustYou. "Jennifer has a wealth of sales expertise and the unique...
Sabre Discloses Hotel Reservations System Security Breach
Sabre | May 4, 2017
SOUTHLAKE, Texas – May, 2017 – Sabre disclosed in our May 2, 2017 10-Q filing that we are investigating an incident of unauthorized access to payment information contained in a subset of hotel reservations processed through our Hospitality Solutions SynXis Central Reservations system. We have engaged Mandiant, an independent third-party cybersecurity expert, to support our investigation and have also notified law enforcement. The unauthorized access has been shut off and there is no evidence of continued unauthorized activity. There is no reason to believe that any other Sabre systems beyond SynXis Central Reservations have ...
Summit Hotel Properties Reports Q1 2017 Net Income of $28.9 Million Compared to $44.3 Million in Q1 2016
Summit Hotel Properties | May 4, 2017
Net Income of $28.9 million Adjusted FFO climbs 6.7 percent to $30.2 million, $0.32 per share Common Dividend increase of 4.6 percent AUSTIN, Texas, May 3, 2017 - Summit Hotel Properties, Inc. (NYSE: INN) (the "Company"), today announced results for the first quarter 2017. "We are pleased with the strong earnings performance of our company during the quarter which continues to be supported by a differentiated strategy of owning a diversified portfolio of premium-branded hotels with efficient operating models," said Dan Hansen, the Company's Chairman, President and Chief Executive Officer. "Our two acquisitio...
The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking
Maestro PMS | May 4, 2017
Ocean Front Spa Resort Integrates Operations on Maestro PMS On-premise Version with Remote Management Option via Web Browser Markham, Ontario – May 4, 2017 – The full-service Cliffs Resort on California's Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service. Drive greater efficiency and guest service with Maestro PMS. The Resort implemented Maestro Front Office, ResWave Integrated Booking Engine, Spa & Activities Management, Point of Sale, Work Order Management, Sales and Catering, Mobile Housekeeping, and PCI compliant & EMV ready credi...
Milestone Wins Multiple Platinum and Gold Hermes Creative Awards for Exceptional Web Design
Milestone | May 4, 2017
Luxury Website Designs Recognized as Outstanding by Industry Leaders May 4, 2017, Santa Clara, CA – Milestone, a leading provider of digital marketing software and services for hospitality, retail and finance, won two platinum, two gold and one honorable mention for client websites at the recently announced Hermes Creative Awards. The Hermes Creative Awards are an international competition for creative professionals and agencies. The Hermes Creative Awards are administered and judged by the Association of Marketing and Communication Professionals and recognize the highest standards of excellence in traditional and emerging media a...
HeBS Digital Provides Coursework for Ecole hôtelière de Lausanne’s Online Education Certificate Program in Hospitality Management
HeBS Digital | May 3, 2017
Summary: HeBS Digital was selected by Ecole hôtelière de Lausanne (EHL) to provide course work for their 2017 online education certificate program in hospitality management. NEW YORK, NY — May 3, 2017 — HeBS Digital is pleased to announce that it has been selected by Ecole hôtelière de Lausanne (EHL) to provide online video coursework for their 2017 certificate program in hospitality management. Ecole hôtelière de Lausanne is one of the leading hotel management schools in the world with more than 2,600 students from over 100 different nationalities currently enrolled. The firm that has ...
Learning About APIs – A Primer in Hotel Techology
Benjamin Jost | May 3, 2017
By Benjamin Jost The technology ecosystem in the hotel space is changing at a rapid pace. In some cases, companies seem to be appearing from nowhere, offering a brand new solution that solves a problem many hotels didn't know that they had. In other cases, companies with extensive track records in other markets are performing pivots, taking everything that they've learned in their history and trying to apply best practices to the travel industry. While there's often far more noise than signal, there is a swath of companies, startups and incumbents alike, that are finding ways to help hotels improve their customer experiences...
Enseo’s GameChanger℠ Manages TV Madness in Hotel Public Spaces
Enseo | May 3, 2017
New Cloud-Based Service Premieres at L.A. Live Richardson, TX –May 3, 2017 – Enseo is simplifying the way hotels and bars tackle TV setup with the official launch of GameChanger℠. A cloud-based application, Enseo's GameChanger provides a user-friendly and cost-efficient TV management tool for public spaces. Juggling multiple remotes and ladders to change channels has long been a norm in bars and hotel restaurants. GameChanger gives full control to hotel staff by facilitating quick, synchronous management of hundreds of TVs via an approved mobile device. With the touch of a button, staff members can change TV channels, adju...
Ten Years After – Hospitality Technology 2017
Robert Rauch | May 2, 2017
by Robert Rauch No, for those of you who appreciated Alvin Lee and Ten Years After as a kid, this is not about music. This is about the 10 year anniversary of the technology explosion caused by Facebook, Twitter, iPhone and Android. Technology has finally been applied to hotels – it's about time! Artificial Intelligence, Virtual Reality, Text, Chat and much more are here to stay. The rise of digital technology has molded a new kind of traveler, one who embraces available tools and uses them to jump across industry-defined silos. These new travelers do not need handholding; they need the resources and technology to be able to be se...
