Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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Technology
Award-Winning Naples Grande Beach Resort Selects Cloud5 for Hosted Telephony
Cloud5 Communications | April 11, 2017
Leverages Cloud-Based Solution to Enhance Guest Service, Cut Costs and Build Value for Hotel Ownership CHICAGO (April 11, 2017) — Naples Grande Beach Resort, a Conde Nast Traveler Top 5 Gulf Resort with 474 rooms and 3 miles of sugar-sand beach along the gulf coast of Florida, selected Cloud5 Communications to implement a state of the art cloud-based telephony system for guests and staff, and future-proof its voice network. The fully integrated voice solution includes Hosted PBX with Hosted Voicemail, Call Accounting, Auto-Attendant, and PMS Interfacing. Reflecting the resort's focus on modernizing and optimizing its technology, ...
Wequassett Resort and Golf Club Chooses Agilysys Solution Suite to Optimize Food and Beverage Operations
Agilysys | April 11, 2017
Cape Cod Luxury Property Selects Agilysys Point-of-Sale, Payment Gateway Solutions ALPHARETTA, GA. — April 11, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Wequassett Resort and Golf Club in Harwich, Mass., has selected InfoGenesis® POS, InfoGenesis® Flex and rGuest® Pay to streamline food and beverage operations and enhance guest service at the 120-room Cape Cod property. With the agreement, Agilysys continues its leadership position in the luxury hotel and resort market. Wequassett Resort caters to an upscale...
The Rainmaker Group Brings Simple, Smart Revenue Optimization Tools to the Mid-Market with Debut of Next Generation revcaster® Platform
Rainmaker | April 11, 2017
Leading provider of hotel revenue management and profit optimization solutions introduces enhanced solutions toolbox designed for the limited service market ALPHARETTA, GA – April 11, 2017 – The Rainmaker Group (Rainmaker), the market leader in profit optimization solutions for the gaming and hospitality industry, today announces the official launch of its next generation revcaster® platform at AAHOA 2017. An affordable, easy-to-use and flexible solution developed specifically to meet the needs of limited service and mid-market hotels, the new revcaster® platform brings actionable insights on market, demand, and prop...
A Pair of Midtown New York City Boutiques Upgrade Their Operations
ALICE | April 10, 2017
New York, NY -- The Gregory Hotel and The Renwick Hotel - a pair of historic boutique hotels in Midtown Manhattan - are using ALICE's operations technology and guest engagement platform to improve staff coordination and provide convenient communications options to guests. Both hotels have a strong legacy of New York City hospitality. The Gregory opened as the Gregorian Hotel in 1903 and quickly became a popular residence for the famous and well-to-do. The Renwick began its life as a home to artist studios and intellectuals and is a member of Historic Hotels of America®. Both hotels were restored (and, in the case of The Gregory, ren...
HeBS Digital’s Launches “Brains Behind the Beauty” Promotion to Help Hoteliers Boost Direct Bookings
HeBS Digital | April 10, 2017
Summary: To help hoteliers boost direct bookings, lower distribution costs, and increase the lifetime value of guests, HeBS Digital is offering five complimentary revenue-driving modules with any new Responsive website and smartCMS®. NEW YORK, NY — April 10, 2017 — A successful hotel website must incorporate the right balance of excellent design with technology that is built to drive direct hotel bookings. HeBS Digital, the firm that helps hoteliers boost direct bookings, lower distribution costs, and increase the lifetime value of guests, is offering hoteliers five complimentary revenue-driving modules with the purchase...
The Uberisation of Employment
Chris Mumford | April 6, 2017
By Chris Mumford My father worked for the Midland Bank (better known today as HSBC) for 33 years. His brother, too, had been employed by the same bank. In addition, their father had similarly spent the majority of his professional life at Midland. Their respective generations were of a time when you picked a profession and, if you were lucky enough to be offered a job, you then dedicated your working life to one company until you reached retirement age. Such relationships between employer and employee engendered feelings of pride, security, familiarity and loyalty. It was not a model however that necessarily led to high performance, and...
Hotel ICON Selects Cendyn as CRM and Loyalty Provider
Hotel ICON | April 6, 2017
Singapore – April 6, 2017 – Cendyn, the hospitality software leader, is continuing to broaden its reach in the Asia Pacific region with Hotel ICON, the latest property in Hong Kong to select Cendyn as their CRM and loyalty partner. With its unique and upscale design concept, Hotel ICON prides itself on providing the ultimate experience for every guest. Using Cendyn as their CRM and loyalty provider, Hotel ICON will be able to consolidate their revenue and marketing strategies to complete the guest experience from booking to departure. "We have been looking for a highly-advanced CRM which can help us integrate our customer re...
What Spring Trends Do Hoteliers Need to Know to Maximize Their Bookings And Margins?
Judson Moore | April 6, 2017
Spring trends in hotel search By Judson Moore With trivago's 1.4 billion annual searches, we see many clear trends in user search behavior and preferences. From that data*, we ascertained some best practices for hoteliers to follow when marketing their properties and setting their price strategy. What follows are a few factoids and infographics as they relate to spring trends 2017. Download the full infographic as a single image here *data gathered from all trivago.com searches in the USA between 01.19.2017 and 03.11.2017, for the period of 04.13.2017 and 04.17.2017. What are guests willing to pay per night? Guest preferences are as var...
Springer-Miller and FreedomPay Delivering World-class Commerce Solutions and Transforming Customer Experience
FreedomPay | April 6, 2017
Springer-Miller offering hotel customers PCI-validated payment security and value-added services through SMS|Host PMS and FreedomPay Commerce Platform integration STOWE, VT – APRIL 6, 2017 – Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality management systems, today announces the integration of its SMS|Host Hospitality Management System with the FreedomPay Commerce Platform. The SMS|Host integration enables Springer-Miller to offer customers end-to-end protection for credit card payments made through FreedomPay's cloud-based global payments platform supported by Microsoft Azure™. The Free...
Cloud5 Partners with Mitel to Expand Voice Solutions
Cloud5 Communications | April 6, 2017
Chicago, IL (April 6, 2017) — Cloud5 Communications announced that it has been appointed an Authorized Partner in the Mitel Hospitality Program, further expanding its suite of telephony products and services to enable hotels to meet their customers' evolving needs with flexibility and cost efficiency. This collaboration provides hospitality clients with Cloud5's proven cloud-based voice, networking, and support solutions, alongside the award-winning MiVoice premises-based communications products offered by Mitel, a global leader in enterprise communications. "The power in the combination of these products is the Cloud5 Auto-Attend...
Summit Hotel Properties Names Jonathan P. Stanner Executive Vice President and Chief Investment Officer
Summit Hotel Properties | April 4, 2017
AUSTIN, Texas, April 4, 2017 -- Summit Hotel Properties, Inc. (NYSE: INN) (the "Company") today announced that Jonathan P. Stanner will join the Company as Executive Vice President & Chief Investment Officer effective April 17, 2017. Stanner will be an integral part of the Company's investment, acquisition, and capital markets strategy. "Jon is an accomplished lodging and real estate professional with an impressive reputation in the industry," said Chairman, President and Chief Executive Officer, Daniel P. Hansen. "Jon's extensive knowledge and experience in the public markets and lodging industry ma...
Lodging Interactive Launches Educational White Paper Series
Lodging Interactive | April 4, 2017
PARSIPPANY, NJ - April 4, 2017 Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its educational white paper series. The series can be found here: https://lodginginteractive.com/about-us/white-papers/ "Our concept is simply to educate and share relevant hospitality digital marketing information that enables hotel General Managers to make the best informed decisions for their properties," said Mr. DJ Vallauri, Lodging Interactive's Founder and CEO. "Each white paper is a brief five pages that can be read online or download...
ASSA ABLOY Hospitality Captures Prestigious Vendor’s Trophy Award for Best Locks Vendor in the Hotel Industry
ASSA ABLOY Hospitality | April 4, 2017
Global leader in hotel security technology receives respected industry award from Brazilian Magazine, Revista HOTÉIS, for its innovative line of electronic hotel door locks. Stockholm – April 4, 2017 – ASSA ABLOY Hospitality, the global leader in hospitality and hotel security technology, has been awarded the 2016 Vendor's Trophy in the Hotel Industry for Best Locks Vendor. The annual ceremony, sponsored by renowned Brazilian magazine, Revista HOTÉIS, recognizes international vendors that show outstanding accomplishments in the supply of products and services in the hotel industry. This award marks ASSA ABLOY H...
How Concierge Technology Helps a Standout Concierge Team “Iron Out the Kinks”
ALICE | April 3, 2017
The three-person concierge team at SIXTY SoHo uses ALICE to speed up their work and improve the guest experience New York, NY -- The highly-rated concierge team at SIXTY SoHo is using ALICE's concierge task management software, ALICE Concierge, to improve team coordination and efficiency on the job. The team have been using ALICE Concierge since June of 2016. They were previously using another concierge system. SIXTY LES and SIXTY Beverly Hills are also improving their concierge operations with ALICE. Tom Bell, Chef Concierge at SIXTY SoHo says ALICE's functionality sets it apart from other concierge technologies he's used. He particula...
Summit Hotel Properties Acquires Two Hotels For $60.2 Million
Summit Hotel Properties | April 3, 2017
AUSTIN, Texas, April 3, 2017 -- Summit Hotel Properties, Inc. (NYSE: INN) (the "Company") reported today the following: Completion of the previously announced acquisition of the 129-guestroom Homewood Suites by Hilton Aliso Viejo-Laguna Beach; Acquisition of the 152-guestroom Hyatt Place Phoenix-Mesa; Sale of the 150-guestroom Hyatt Place Atlanta Airport North; and Receipt of proceeds from Hospitality Investors Trust, Inc. (formerly known as American Realty Capital Hospitality Trust, Inc.) ("HIT") for the repayment of a $27.5 million loan. "We are thrilled with our ability to source unique acquisitions and...
Introducing the “FAIR” Interview – Four Traits Critical for Success in a Meritocracy
Andrew Hazelton | March 31, 2017
By Andrew Hazelton Whether through social media, internal referral systems or recruiters, companies searching for top talent consistently ask me and other AETHOS partners for advice and guidance on interviewing people to determine whether they will likely thrive in a meritocracy. That's the name of the game in today's hospitality industry – though not everyone is equally equipped to excel in such an environment. Wikipedia defines a meritocracy (https://en.wikipedia.org/wiki/Meritocracy) as "a political philosophy that power should be vested in individuals based on ability and talent. Advancement in such a system is based on perfor...
Innovating with AI: Predictive Analytics
Dan Fernandez | March 30, 2017
by Dan Fernandez Hoteliers have an amazing collection of raw data, which when stitched together, form a digital trail of all the interactions that occurred during the guest journey. Predictive analytics, a type of artificial intelligence (AI), uses that data to segment guests. This allows marketers to move past basic audience characteristics and discover more specific, and more relevant, audience attributes that are at the foundation for marketing engagement and personalized product offerings. Connecting personas to offers Armed with this data, hotels can create meaning and turn major audience segments into personas that connect lifesty...
TTI Technologies Reports Four ways Hotels Produce Profits with Free Usage Business Centers
TTI Technologies | March 30, 2017
March 30, 2017 – New York, NY – TTI Technologies, best known for their beautiful customized Hospitality Business Center software that is safe and secure for guests, consistently receives high accolades for the service of its TTI Business Center Solution. "Our hotels asked and we listened", says TTI CEO Steve Blidner, to provide a new look at alternatives to the traditional Business Center and other ways to meet the technology needs of their guests. "We have been providing Hospitality Technology since 1991 and embrace the advent of tablets, cell phones and all the devices that have changed our daily work life" said Blidner. "...
Comfort Inn & Suites Boston Logan International Airport Adds Mobile Device Charging from Kube Systems The midscale Choice Hotels
Kube Systems | March 30, 2017
The midscale Choice Hotels International brand is offering guests a portable charging Kube to power their smartphones, tablets, cameras, headphones and wearables anywhere on property [Jericho, NY—March 30, 2017] — Guests of the Comfort Inn & Suites Boston Logan International Airport are exceptionally happy these days. No longer do they worry about a forgotten charging cord for their smartphones, tablets, cameras, headphones or fitness bands. Instead, travelers check out a portable mobile device charging Kube from Kube Systems to power up anywhere on property. By simply leaving a credit card or drivers' license at the fr...
Seven of the “Best 15 Hotels in the USA” Trust dormakaba Electronic Locks
dormakaba | March 30, 2017
dormakaba Congratulates Client Langham Chicago Ranked #1 in Best USA Hotels by U.S. News & World Report March 30, 2017 – MONTREAL – U.S. News & World Report named its "Best 15 Hotels in the USA" and seven of the Best trust dormakaba electronic door locks, including #1-Ranked The Langham, Chicago. #1-Ranked "Best 15 Hotels in USA", The Langham Chicago, relies on dormakaba Saflok RFID locks. The Langham, Chicago resides within the landmark 52-story riverfront AMA Plaza. It offers views of the cityscape and Lake Michigan and relies on dormakaba's Saflok Quantum RFID door locks for its 316 luxury guest rooms and suites...
Agilysys Executive Ravi Angadi to Moderate Session Panel at Indian Gaming Tradeshow & Convention in San Diego
Agilysys | March 30, 2017
Discussion Will Focus on EMV and Payment Security Challenges ALPHARETTA, GA. — March 30, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a global provider of next-generation hospitality software solutions and services, today announced that Ravi Angadi, the company's vice president of product management, will moderate a panel discussion at the 2017 Indian Gaming Tradeshow & Convention, which will be held April 10-13 at the San Diego Convention Center. The annual event is produced by the National Indian Gaming Association (NIGA). Angadi will moderate the panel discussion entitled: EMV and Navigating the Liability Shift. The session,...
5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work
ALICE | March 29, 2017
By Noah Lemaich, Head Concierge, SIXTY Hotels. Changes to websites bring out the best and the worst in people. A small change in how Facebook looks incites both rage and high praise from the internet masses. SIXTY LES has worked with ALICE since October 2014; the launch was initially met with apathetic resistance "Another Hotel Vendor?! We have too many systems already!". Now, my team searches me out to ask "When will ALICE start doing ____?" or "Can we drop ____ and start using ALICE instead"? We decided to look back at the changes and additions made in last year with ALICE. ALICE identified these needs through *many* meetings with our...
Weakening March Reservation Pace Creates New Challenges for Hoteliers
TravelClick | March 29, 2017
Still, Group Travel Holds Strong in First Quarter of 2017 NEW YORK – March 29, 2017 – As North American hoteliers head into the spring season, new commitments that have been added over the last month (pace) are down -1.6 percent, and committed occupancy* for the first quarter of 2017 through the fourth quarter is down -1.2 percent compared to last year, according to new data from TravelClick's March 2017 North American Hospitality Review (NAHR). Group travel, however, is still showing signs of growth in the first quarter, with average daily rates (ADR) up 3.5 percent and occupancy up 1.5 percent. Overall ADR is up 2.0 percen...
The Rainmaker Group to Present Total Revenue Management Approach for Casino Hotels at INFORMS 2017
Rainmaker | March 29, 2017
Market leader in revenue and profit optimization for the gaming and hospitality industry to share how casinos can maximize share of wallet by focusing on total customer value ALPHARETTA, GA – March 29, 2017 – The Rainmaker Group, (Rainmaker) the market leader in profit optimization solutions for the gaming and hospitality industry, is set to present a step-by-step approach to total revenue optimization for casino and gaming properties at the INFORMS 2017 Business Analytics Conference, being held at Caesars Palace in Las Vegas, April 2-4. The informative session, entitled "Vegas Predicts: How the Prophets of Gaming Called the...
