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Technology
Duetto Announces Michael Schäffner as Head of its New Office Germany
Duetto | March 29, 2017
Schäffner to Lead Duetto's Push into the Heart of Europe as the Company's European Growth Accelerates London, March 29, 2017 — Duetto, the market leader in hotel profit optimization technology, announced today that it has appointed to Michael Schäffner to head sales and service in the "DACH" region of German-speaking countries of Europe: Germany, Austria, and Switzerland. Schäffner is based in Munich and can be reached at Schaeffner@duettoresearch.com. The announcement comes as Duetto further accelerates it growth throughout Europe, where its cloud-based Revenue Strategy solutions are already in place at more than 7...
3 Spring Cleaning Tasks You Can’t Delegate to the Housekeeping Department
Susan Tucker | March 29, 2017
by Susan Tucker Travel season is just around the corner and, believe it or not, your housekeeping department isn't the only one with mounting to-do lists to get ready for it. Your hotel's marketing department should be too! Now is the perfect time to "spring clean" the organization's website and email marketing. Small tweaks now can reap big rewards later. DIGITAL MARKETING FOR HOTELS – SPRING CLEANING TIPS 1. Review & Renew To best understand what needs to be updated, you need to first do a thorough review of your digital assets. Take some time to go through all the main pages of your website to check for obvious updates. As...
The 5 Hotel Experiences Guests are Talking About Most on Social Media
Local Measure | March 29, 2017
Food & Restaurants Create the Most Social Media Buzz, According to Local Measure, Drawing on Guest Posts from Close to 300 Luxury Hotels Sydney and New York - March 29, 2017 – Local Measure, the leading location-based social platform for hotels and the tourism industry, revealed the most posted-about features at hotels, and found that guests are most likely to talk about food and drink; the bar; views from the hotel; the condition of the room itself, and the pool. Here are the top subjects mentioned in social media posts on Facebook, Twitter and Instagram, from guests staying at close to 300 hotels in America, Australia and A...
Winning the Digital Marketplace Starts with a Solid Cellular Network
RoamBOOST | March 28, 2017
RoamBOOST identifies five reasons why cellular is key to digital dominance Boston, Mass. — March 28, 2017 — The No. 1 strategic technology goal for more than half (52%) of U.S. hotels today is to improve digital customer engagement (2017 Lodging Technology Study). While some operators are focusing on analytics to drive their digital marketing efforts, others are honing in on connectivity by using handheld tools to book faster reservations, get into their rooms faster with mobile keys and even stream personalized music and content faster from cellular devices. While these new amenities are trendy, RoamBOOST is advising hoteli...
How Open APIs are Transforming the Hotel Industry
March 28, 2017
By Jos Schaap, CEO and Founder, StayNTouch Application Programming Interfaces (APIs) have been gaining relevance among hoteliers to transform their business and develop their digital capabilities for some time, but have they truly been harnessed to their full potential? As the 'digital glue' that links applications together, APIs foster collaboration with both internal and external partners and resources, and ultimately optimize operations and guest experiences. There is certainly a beneficial impact on the hotel industry when technology providers can integrate with other systems using proprietary or Open APIs to assist hoteliers in cut...
Hoteliers Tell All in New SiteMinder Report: “Being Bookable and Visible Online Is Our No. 1 Business Focus”
SiteMinder | March 28, 2017
Dallas, US – A report by the global hotel industry's leading cloud platform, SiteMinder, has found that the ability to grow direct bookings and online presence is the top business focus for hotels this year. The finding, documented in SiteMinder's Global Hotel Business Index 2017 released today, is based on more than 2,100 survey responses from hoteliers at both independent properties and hotel groups around the world. According to the report, the ability to increase direct bookings and grow online presence is a higher business priority for hoteliers than mobile bookings or personalization to enhance the guest experience. The ...
Urbanest Darling Square Bolsters Trendy Design and Reputation with Innovative Door Lock Solutions from ASSA ABLOY Hospitality
ASSA ABLOY Hospitality | March 28, 2017
Contemporary student housing complex taps global leader in hospitality security technology to implement Visionline and VingCard Signature RFID door locks with mobile access functionality Stockholm – March 28, 2017 – Urbanest Darling Square (Urbanest), an intelligently designed student accommodation complex located in Sydney, Australia, has enhanced security and convenience by installing ASSA ABLOY Hospitality's Visionline wireless online solution alongside its VingCard Signature RFID door locks, equipped with mobile access compatibility. The locking solutions will work in tandem with ASSA ABLOY Hospitality's mobile app to c...
IDeaS Helps Hoteliers Further Optimize Group, Meetings and Events Revenue Through Smart Space Acquisition
IDeaS | March 28, 2017
Event managers can easily plan, manage and price function space using dynamic data and visual analysis solutions MINNEAPOLIS – March 28, 2017 – On March 3, 2017, IDeaS Revenue Solutions acquired the business assets of Smart Space Strategy Limited. Smart Space pioneered a cloud-based, visual strategy management solution that helps companies analyze the business trends and performance of meeting and event space within hotels and conference center venues. By combining Smart Space with IDeaS' suite of hotel revenue management solutions, IDeaS will continue to bridge the roles of revenue management and function space sales and m...
Hotel Staff Technology Introduced at a Hollywood Icon
ALICE | March 27, 2017
Implementation of new system shows The Hollywood Roosevelt's commitment to excellence, focusing on guest satisfaction and staff efficiency at Historic Hollywood Roosevelt Hotel New York, NY -- Hollywood's iconic Hollywood Roosevelt Hotel is using ALICE to optimize staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritize guest experience, implementing ALICE Staff, ALICE's software module for guest request management in November 2016. As part of an ongoing commitment to staying on the cutting-edge of hotel communications and operations t...
HMC Appoints Peter Ambros General Manager of Holiday Inn Airport & Conference Center in Memphis, Tennessee
Hospitality Management Corporation (HMC) | March 27, 2017
Dallas, TX – Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), is happy to announce that current team member Peter Ambros will be transferring to Memphis, Tennessee, to oversee the Holiday Inn Airport & Conference Center as the new General Manager. With extensive professional hospitality experience and wide-ranging knowledge of the Hotel and Food & Beverage industries, he will be an invaluable asset in building the Holiday Inn's clientele, guest services and overall performance. He previously held the position of General Manager for the Wyndham Garden Lafayette and the Crowne Plaza Astor, a 4-Diam...
Wyndham and Zeus International Enter Strategic Development Partnership for 20 New Hotels
Wyndham Hotel Group | March 27, 2017
ATHENS, Greece, 27 March 2017 – Wyndham Hotel Group, the hotel giant with an unmatched global presence of more than 8,000 hotels, and Zeus International, a Greek hotel management and consulting company with international presence, today announced plans to build upon their existing partnership with a new strategic development agreement. Through this new agreement, the two companies will collaborate in developing 20 hotels (conversions or new construction) over the next 10 years in Greece, Cyprus, Bulgaria and Romania. Wyndham Hotel Group and Zeus International initially partnered on development of Wyndham Grand Athens, which opened...
TravelClick Launches Media Intelligence Platform to Drive Direct Booking Revenue for Hotels
TravelClick | March 27, 2017
Hotels See Up To 77 Percent Conversion Rate Increase When Pairing Powerful New Platform with TravelClick's Proprietary Data Solutions NEW YORK, March 27, 2017 – Data continues to be the driving force that enables hoteliers to stay one step ahead of competitors and make better, more informed business decisions. To empower TravelClick's media campaign managers to more effectively drive direct booking revenue for their hotel clients, TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the launch of the hospitality industry's only Media Intelligence Platfo...
Hotel Lawyer: What’s Happening with EB-5 Financing for New Development Projects? Is it Still Available?
Jim Butler | March 27, 2017
By Jim Butler and the Global Hospitality Group® 27 March 2017 Unless Congress acts in time, a critical part of EB-5 financing will lapse on April 28, 2017 The Regional Center program was enacted in 1992 as a "pilot project." Since then, it has been renewed or extended many times by Congress, with the current extension due to sunset April 28, 2017. Combined with some negative comments by a few foes of the program, some have begun to wonder out loud if the end of EB-5 financing is near. And, if Congress does not act soon, it would have a serious impact on the program. Important people, is an important part. What will likely happen if ...
GuestTek Celebrates 20th Anniversary
March 27, 2017
Reflecting on 20 years of innovation as the global leader in broadband technology and converged interactive solutions for the hospitality industry. Calgary, Alberta – March 27, 2017 – In an era when technology companies often come and go, GuestTek™ is proud to announce its twentieth anniversary this month, achieving two decades of steady growth and a continuous commitment to clients. Every day, GuestTek reaches over 4000 properties and over 850,000 guestrooms, rivaled only by the 5.4 million unique devices that the company serves every month. Starting in 1997 with in-room, high speed internet connections and full compu...
Legacy Systems are so Yesterday, Join the Reigning King – the Cloud PMS!
Hotelogix | March 27, 2017
Is your hotel still stuck with legacy systems? Are you still contemplating cloud? Then you really need to pull up your socks and get down to it. Why should hotels switch over to cloud from a legacy based system? Reliability: With a legacy system if the servers are down or there is a power failure at the property, the hotel can stand to lose out on a lot of data, without proper backup. Cloud-based solutions like Hotelogix ensures that they keep their clients data completely safe and secure. Data security is given utmost priority by using the best data centers and IAAS providers. Failover and redundancy data mechanisms are inbuilt, if one...
The Smart Hotelier’s Action Plan to Capitalize on Facebook City Guides
the Author and HeBS Digital | March 23, 2017
By Victoria Hsia Facebook recently began rolling out a new feature that further positions the platform as a travel planning tool: City Guides. Available on the mobile app, City Guides serve as Facebook-curated destination guides, complete with recommendations of places to go and things to do. This functionality was first launched back in December, but is now being rolled out on a larger scale. How Do Facebook City Guides Work? There are two ways to access a City Guide: by tapping "City Guides" in the app menu or by searching for a particular city in the search bar. When you access City Guides through the app's menu, you will see various...
TravelClick Wins More than 130 Awards for Website Design in 2016
TravelClick | March 23, 2017
TravelClick and its Hotel Partners Lead the Way with 136 Awards from Multiple Competitions NEW YORK – March 23, 2017 – TravelClick, a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, earned 136 awards for website design in 11 competitions throughout 2016. Some of the top honors include "Top Agency" at the Web Marketing Association's 2016 WebAwards and "Best Hotel and Lodging Mobile Website" from the Mobile WebAwards. TravelClick and its clients also won 22 Interactive Media Awards for the highest standards of excellence in website design and development in the Hotel / Resor...
StayNTouch Partners with Sohotel
StayNTouch | March 23, 2017
Hotel updates PMS to deliver guests a new mobile service experience with StayNTouch's Cloud-Based PMS Solutions Bethesda, MD – MARCH 23, 2017 – StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced the deployment of its Rover PMS™ and Zest™ solutions at the 100-room Sohotel, the oldest running hotel in New York City, New York. "Our old property management system was antiquated," said Alain Derderian, Director of Sales & Marketing at Sohotel. "Year over year we would pay for service and yet there was never an update on the product. We felt that our industry w...
GCommerce Increases Vantage Hospitality’s Paid Search Revenue by 75%
GCommerce | March 23, 2017
RESULTS Increased Revenue by 75% Increased Return on Ad Spend by 44% Decreased Cost per Acquisition by 13% Increased Click Through Rate by 282% CASE STUDY Paid Search + Programmatic: Structure. Optimize. Produce. A well structured, intelligently targeted and continually optimized paid search account is the cornerstone of a successful search marketing campaign. Partnered with advanced programmatic bidding technology, our strategy goes beyond basic campaign optimization to utilize machine learning to achieve maximum budget and revenue efficiency. WHAT DID WE DO? GCommerce's goals were to achieve an optimal return on advertising doll...
Ocean Park Inn Chooses Agilysys rGuest® Solution Suite to Strengthen Operations and Enhance Guest Service
Agilysys | March 23, 2017
Boutique Beachfront Property Implements Next-Generation PMS, Payment Solutions ALPHARETTA, GA. — March 23, 2017 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Ocean Park Inn in San Diego has selected Agilysys' next-generation cloud-based rGuest® Stay property management system and the rGuest® Pay payment solution to strengthen operations and enhance guest service at the 72-room boutique hotel. The beachfront property caters to both business and leisure travelers, with its contemporary rooms and suites, in-room amenities a...
Maestro PMS Housekeeping App Personalizes Guest Engagement
Maestro PMS | March 22, 2017
Automated "Room is Ready" Text Message Gets Guests into Their Room Faster via Integrated Hotel Management Software App Markham, Ontario, March 22, 2017 – How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered. Scenario: A guest arrives at the hotel. The room is not yet ready. Then the guest receives a TEXT: "Your Room is Ready." Room Status Updates via Staff Handheld Devices and Maestro Front Office hotel management soft...
HeBS Digital’s Parent Company, Hotel360 Technologies, Acquires Serenata IntraWare to Create the Industry’s First Fully Integrated Past/Future Gues
HeBS Digital | March 22, 2017
NEW YORK, NY — March 22, 2017 — HeBS Digital is pleased to announce its parent company, Hotel360 Technologies (Hospitality Tech Holdings LLC), has acquired Serenata IntraWare GmbH, the most comprehensive hotel CRM (Customer Relationship Management) platform in the hospitality industry today. Combining Serenata with HeBS Digital, an existing portfolio company, Hotel360 is launching the hospitality industry's first Fully-Integrated 360-Degree Past/Future Guest Engagement and Acquisition Technology and Marketing Platform. Hotel360 was formed by HeBS Digital and Public Pension Capital LLC (PPC), a leading New York City private e...
Irvine Company Resort Properties Achieves YOY Revenue Growth with Portfolio-Wide Implementation of Revenue Management Solutions by The Rainmaker G
Rainmaker | March 22, 2017
Prestigious independent hotel group bolsters both revenue management results and processes with solutions from industry leader in total profit optimization ALPHARETTA, GA – March 22, 2017 – Irvine Company Resort Properties, the hospitality division of real estate development company, The Irvine Company, has successfully implemented advanced revenue management solutions from The Rainmaker Group (Rainmaker) across its portfolio of luxury hotels and resorts in southern California. The internationally renowned real estate development company has deployed Rainmaker's guestrev® and grouprev® solutions to optimize both tran...
Noble Breaks Ground on Marriott’s First Dual-Brand AC Hotels By Marriott and Moxy Hotel in Midtown Atlanta
AC Hotels by Marriott | March 21, 2017
Development will be the first dual-brand lifestyle hotel in Georgia Atlanta, GA (March 21, 2017) – Marriott International (NASDAQ: MAR) and Noble Investment Group ("Noble") today celebrated the groundbreaking of what will be Marriott's first-ever combination of an AC and Moxy under one roof. The $70 million, five-story hotel project will rise on a full city block in Midtown Atlanta, one of America's most dynamic business districts and a regional epicenter for music and arts. The hotel is expected to open in the middle of 2018. "Midtown Atlanta is the perfect place to debut this visionary, two-in-one lifestyle hotel, which will bec...
