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Technology
Duetto to Provide Revenue Strategy Solutions for Ruby Hotels & Resorts
Duetto | March 6, 2017
Luxury Hotel Innovator Leverages Cloud-Based Price Optimization Capabilities for Key Markets in Germany and Austria Berlin, March 6, 2017 – Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Ruby Hotels, a disruptive developer and operator of luxury hotels in key markets in Germany and Austria. Under the agreement, Duetto will provide unprecedented market intelligence and the benefits of Open Pricing to help Ruby Hotels better understand customer behavior, build and sustain direct business, and achieve price optimi...
SHR Offers Enhanced Hotel Inventory Management with Expedia Product API
SHR | March 6, 2017
SHR becomes one of the first distribution providers to offer advanced API aimed at streamlining the hotel booking process HOUSTON, TEXAS March 6, 2017—SHR, developer of Windsurfer® CRS and TopSail™ IBE, has teamed with Expedia, Inc., the world's largest online travel company, to bring SHR's clients an additional tool to help create easier, more reliable booking experiences and truer inventory management—the Expedia Product Application Program Interface (API). SHR is one of Expedia's first integrated partners to offer this API to its clients. The creation and management of room inventory between a hotel, its distrib...
Lodging Interactive Offers Hotels All-Inclusive Digital Marketing Packages
Lodging Interactive | March 6, 2017
PARSIPPANY, NJ - March 6, 2017 Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced it is offering all-inclusive digital marketing packages for hotels and resorts. Since 2001, Lodging Interactive has been exclusively serving the hospitality industry and helping hotel clients maximize their direct online booking opportunities. "With the introduction of our all-inclusive digital marketing packages our innovative approach in hospitality digital marketing continues to evolve," said Mr. DJ Vallauri, Lodging Interactiv...
TrustYou Solidifies International Presence Through New Partnerships Around the Globe
TrustYou | March 6, 2017
New partnerships with Fairmont, Raffles and Swissôtel hotels and resorts, now part of AccorHotels, Romantik Hotels, PHM Hospitality and others Munich, 6 March 2017 - TrustYou, the world's largest guest feedback platform, starts the new year with exciting new partnerships across the globe. Each new partner will incorporate various features of the platform to to improve their products and services by means of collecting, assessing and responding to guest feedback. The expansion of the portfolio includes renowned chain hotels as well as various independent properties worldwide. TrustYou plans to continue its growth through an enhance...
B&B Hotels Selects Vertical Booking CRS for Enterprise Hotel Distribution Across Their 400 Hotels
B & B Hotels | March 6, 2017
PORTLAND, Ore., March 6, 2017 – B&B Hotels Group, one of the main independent chains of economy hotels in Europe, a brand renowned for the quality of its smooth, efficient and cozy stays, has selected the Vertical Booking CRS solution for enterprise wide, integrated hotel online distribution. With approximately 400 hotels across France, Germany, Italy, Spain and surrounding countries, B&B Hotels have strong growth plans to increase their hotel presence in targeted markets. "B&B Hotels Group is launching a major digitalization project aimed at revamping its technology on Cloud based environments. As a first step an...
Digital Signage Expo 2017 to Offer Educational Opportunities in Digital Signage for Restaurant Operators, System Administrators, Marketers and Technol
DSE | March 6, 2017
Atlanta – Digital Signage Expo (DSE), the world's largest international trade show and educational conference dedicated to digital displays, interactive technology and digital communications networks, will present new educational opportunities designed specifically for restaurant operators system administrators and technologists March 29-30, 2017, at the Las Vegas Convention Center. The seminar programs are part of DSE's Educational Conference designed to help attendees learn about the newest technologies available, how successful digital signage strategies are being implemented, and how to best take advantage of them to strengthe...
Social Media Strategy: How Much to Spend and Where
Nisha Thakkar | March 3, 2017
By Nisha Thakkar While social media has become a mainstream marketing channel, there are many variables that hoteliers are not taking advantage of to increase their revenue. Unlike other mainstream marketing avenues, social media is not static, as platforms continuously find ways to increase engagement with both users and advertisers. As social platforms have realized their massive marketing opportunities within their user base, they have increasingly capitalized on their clearly defined users by providing advertisers access to them. Today, the popularity of social channels has created a "pay-to-play" model that leaves many bu...
Are Chatbots the Key to Guest Satisfaction?
TrustYou | March 3, 2017
by Laura Badiu If you ever had to call customer support, regardless of the specialty, you are familiar with the generic robot voice and elevator music at the beginning of the call. "Thank you for calling X. For Y related inquiries, please press 1". Truth being told, no one can deny the functionality and the value of the chatbots. They help you get past the basic part of your demand, getting you from A to… well, M. But in the end what you really want, the reason why you made the call, is to talk to an actual person. To have a fellow human help you with your issue. To get to Z. In the last few years, the hospitality industry has be...
Sherry Cuti Joins SpaSoft as Regional Account Manager
SpaSoft and Springer-Miller Systems | March 2, 2017
New Hire Adds to Springer-Miller Systems' Spa Business Sales Team STOWE, VT — March 2, 20176 — Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces Sherry Cuti has joined SpaSoft as Regional Account Manager for the Northern region of North America. A true spa professional, Sherry has over 16 years of experience with spa and salon software sales. Prior to joining SpaSoft, she served as an Account Manager for Shortcuts Software and SpaBiz. Sherry's background as a spa director helps her to better understand the needs of her customers and how they can opti...
RLHC Selects Hospitality Software Leader Cendyn for CRM and Loyalty
RLHC | March 2, 2017
The cloud-based software company was chosen based on its ability to handle multiple, complex systems and leverage real-time data to heighten guest experiences Boca Raton, Fla. – Mar. 2, 2017 – Cendyn, a cloud-based hospitality software and services company was selected as the technology partner by RLHC (Red Lion Hotels Corporation) for the company's CRM and "Hello Rewards" loyalty program. Cendyn was chosen for its ability to easily handle complex interfaces, leverage real-time data to drive true one-to-one communications, and provide sophisticated guest intelligence, reporting, and analytics. "It's imperative for us to part...
Flattening Reservation Pace Presents Ongoing Challenge for Hoteliers
TravelClick | March 2, 2017
Still, North American Markets See Uptick in Rates Across Travel Segments NEW YORK – March 2, 2017 – As North American hoteliers progress through the early months of 2017, the pace of new bookings is flat with new February reservation commitments at -0.8 percent. However, average daily rates (ADR) for the first and second quarters of 2017 are showing signs of growth across all travel segments, according to new data from TravelClick's February 2017 North American Hospitality Review (NAHR). "Even though only 44 percent of North American markets are showing committed occupancy* increases compared to a month ago, ADR is growing i...
Danubius Hotels Group Teams with Cross-Tinental and SHR for New CRS
SHR | March 2, 2017
Cross-Tinental has been selected by Danubius Hotels Group as their technology provider, installing SHR's Windsurfer® CRS platform to enhance distribution strategies BUDAPEST, Hungary, BARCELONA, Spain, & HOUSTON, TX March 2, 2017—Cross-Tinental, a leading hospitality tech consultancy firm, has been selected by Danubius Hotels Group as its strategic technology provider for implementation of a new Central Reservation System (CRS), Windsurfer® CRS, and Internet Booking Engine (IBE) TopSail™, both developed by SHR, a premiere provider of hotel distribution technologies. "We are very happy to announce this agreement w...
CFO/Controller Alert: Hotel SaaS Will Make Your Life Easier
March 2, 2017
Jos Schaap CEO and Founder, StayNTouch A hotel CFO or Controller has a very difficult job in today's demanding hospitality environment. They not only have to ensure that the hotel increases profitability month over month and year over year, but they must also have a deep understanding of all the latest technologies that can be implemented to reduce costs and gain efficiencies. CFOs are constantly being bombarded with companies trying to sell them solutions that promise to deliver on every aspect of their hotel's requirements. The challenge comes down to determining which systems fit the hotel's unique business needs as well as what the ...
Location-Based Social Intelligence Company Local Measure Hires Former Cisco Executive Peter Hughes as VP of Strategic Alliances
Local Measure | March 2, 2017
New York –March 2, 2017 - Local Measure, the leading location-based social intelligence platform has hired Peter Hughes as VP Strategic Alliances. Hughes fills a new position in the technology company, and is tasked with managing all channel partners, developing the reseller relationships and building strategic alliances. Local Measure's platform partners include Facebook, Instagram, Sina Weibo, and the Commonwealth Bank of Australia. . Local Measure's CEO and Founder, Jonathan Barouch, said, "Local Measure's platform integrations have developed significantly in the last six months, making this the right time for the company to de...
Cloud5 Expands Direct Reservations Services with New Contact Center in Puerto Rico
Cloud5 Communications | March 2, 2017
Multicultural center combines near-shore cost efficiency with superior process to deliver highest conversion rates and caller satisfaction scores Chicago, IL (March 2, 2017) — With 20% or more of booking revenue flowing from the direct channel, hotels are reassessing their call center strategies, choosing high-performance value over lowest cost outsourcing. As OTA and Airbnb disruption continues to challenge traditional hotel business and push down both ADR and margins, the direct channel provides an opportunity for hotels to take control and deliver on their brand promise. Responding to these market trends, Cloud5 Communications ...
“A Little Bit of Magic in the Everyday:” How ALICE Concierge Helps This Nashville Concierge
ALICE | March 1, 2017
This is a guest post from Erik Rocca, Lead Concierge with Thompson Nashville. "A hotel in the middle of the night can be a magical place" - The Curious Case of Benjamin Button. It's absolutely true...There is something fundamentally beautiful about a hotel shrouded in the intrigue and mist of the evening. Whether it's exploring the ancient echoes of an old European hotel, or navigating the angles and curves of a brand new architectural property, the nighttime yields a certain romance. It was with this in mind that my hotel, and I must say a brand new hotel, designed a very special amenity to be delivered to guests ...
Enough Room for Everyone? How Hotels are Meeting the Airbnb Challenge
Alan E. Young | March 1, 2017
By Alan E. Young, Co-Founder and President of Puzzle Partner Everybody has a place to live. And thanks to Airbnb and other rent-by-owner sites, everybody can turn their spare room into a moneymaking short-term rental. In the taxi industry, this sharing model let Uber crush the cab companies. The situation isn't that dire for hotels, yet; consumers are more likely to take a chance on an unknown provider for a 15-minute car ride than for a five-night stay. That doesn't mean hotels don't have to take the new competition seriously, however. Airbnb's $30 billion valuation is now larger than that of any of its hotel competitor...
FCS Computer Systems Relocates World Headquarters to Singapore
FCS | March 1, 2017
Rapid business growth worldwide prompts strategic move to capitalize on resources of global financial center Singapore – 1 March, 2017 – FCS Computer Systems (FCS), a leader in hospitality technology operations solutions and services, has announced the relocation of its global headquarters to Singapore. Situated at New Tech Park in Serangoon, the strategic location of the new FCS headquarters is expected to further expand the company's rapid business growth, enhance customer service and support for existing and new clients in the region, and create new global business opportunities for the company. "Known for its vibrant tec...
SiteMinder Makes Two Key Appointments as It Looks to Take Business to the Next Level
SiteMinder | March 1, 2017
Dallas, US – Five months into its 10th anniversary, the global hotel industry's leading cloud platform, SiteMinder, today announces two key appointments to its C-suite as it looks ahead to the next era of business. SiteMinder has appointed Ken Aoyama and David Jaros, both renowned leaders in their fields, to the respective roles of Chief Product Officer (CPO) and Chief Marketing Officer (CMO) with immediate effect. The appointments, based in SiteMinder's Sydney head office, conclude an over-two-year string of investments into the company's global leadership team, following the appointment of a chief financial officer and chief ope...
Lodging Interactive Handles 200,000 Guest Review Responses
Lodging Interactive | March 1, 2017
PARSIPPANY, NJ – March 1, 2017 Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced that it has responded to over 200,000 guest reviews for its hotel clients. Since the launch of its CoMMingle service the agency has worked with numerous iconic 4 and 5 star independent properties as well as branded properties representing global brands such as Marriott, Starwood, Hyatt, IHG, Wyndham, to name a few. "The continued growth of our CoMMIngle reputation management service can be attributed to the "white glove" ser...
TravelClick to Reveal New Private Offers Feature on Booking Engine 4.0 at ITB Berlin
TravelClick | March 1, 2017
Private Offers Marks First Integration Between TravelClick's iHotelier and Guest Management Solutions NEW YORK, March 1, 2017 – TravelClick ("the Company"), a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, today announced the release of its new Private Offers feature on the Company's recently launched Booking Engine 4.0, designed to drive a higher conversion and upsell rate for direct bookings on a hotel's website, while building a rich customer database. This unique capability pairs TravelClick's iHotelier Central Reservation System and Guest Management Solutions (GMS) Custome...
Ming Fai to Showcase Mobile Device Charging Solutions at HOTELEX Shanghai
Ming Fai Group | February 28, 2017
As the distributor of Kube Systems' solutions across APAC, Ming Fai will display the popular LinkTech™ and Kube 5 (KS) portable mobile device charging systems for guestrooms and public spaces; Visit Ming Fai in Stand E3J01 at the Shanghai New International Expo Center March 28 to 31 [Jericho, NY—February 28, 2017] — With mobile device charging solutions growing in high demand at major hotel brands across Asia Pacific, Ming Fai will be showcasing Kube Systems and LinkTech™ branded products at HOTELEX Shanghai 2017. The LinkTech™ Charge Station/Player/Alarm Clock for guestrooms and the Kube 5 (KS) portable ch...
The Rainmaker Group Announces Sale of Multifamily Housing Assets to RealPage, Inc.
Rainmaker | February 28, 2017
ATLANTA, GA – February 27, 2017 (4:15 p.m. EST) – The Rainmaker Group, a premier provider of profit optimization and revenue intelligence solutions to the hospitality and gaming industries, announced today that it has agreed to sell its Rainmaker LRO multifamily housing business and product portfolio to RealPage, Inc., a Richardson, Texas-based global provider of software and data analytics to the real estate industry. "This is a win-win for both our LRO and hospitality customers," said Tammy Farley, president of the Rainmaker Group. "We're obviously proud of our LRO successes over the past decade and this combining of two p...
Corigin Real Estate Group Selects Operations Platform ALICE to Deliver Hospitality and Convenience to their Residents and Staff
ALICE | February 27, 2017
New York, NY -- Corigin Real Estate Group, a preeminent developer, owner and operator of New York City real estate, has partnered with ALICE to improve its resident experience and staff operations at eight New York City properties. Corigin selected ALICE, which powers operations and guest engagement at hundreds of hotels and luxury residences in the United States and around the world, to elevate its tenant offering and improve property management and service delivery across its portfolio. Corigin, which launched with ALICE in November of last year, is using ALICE to power its white-label mobile app for their residents. The app allows th...
