Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
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The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
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Technology
Hotel Internet Services Experiences Surge in Business and Market Growth As More Hotels & Multi-Family Properties Prioritize Seamless Connectivity
Hotel Internet Services, Inc. | April 18, 2023
Leading innovator of WiFi network, content streaming and IoT technologies for hospitality & multi-family properties continues to expand the number of technicians and support personnel to address increasing industry demand. CLEARWATER, Fla. — April 18, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality & multi-family industry, is today pleased to share details on the company’s ongoing expansion efforts which continue to be fueled by the market’s ever-growing need for enhanced online connectivity. As more property owners seek to add to the 22 billion devices an...
Mews Acquires Canadian-Based Hotello to Expand North America Operations
Mews | April 13, 2023
Montreal, Canada - 13 April 2023 - Mews, a leader in hospitality technology and cloud-based property management systems (PMS), today is announcing the acquisition of Hotello, the Montreal-headquartered cloud PMS solution for hotel properties. The acquisition further strengthens the growth strategy for Mews in North America, and more specifically the Canadian market and the company’s commitment to delivering technology that simplifies and automates operations for modern hoteliers and their guests. Terms of the acquisition were not disclosed. “The PMS category continues to experience remarkable innovation and growth,” said Richard Val...
GlobalData Warns Rising Ransomware Attacks Posing Major Cybersecurity Threat to Travel and Tourism Industry
GlobalData | April 12, 2023
The travel and tourism sector has become a prime focus for cyberattacks in recent times, resulting in ransomware incidents arising from data breaches. Against this backdrop, cybersecurity concerns within the industry have escalated with a 4% year-on-year (YoY) rise in 2022, reflecting the prevailing sentiment, says GlobalData, a leading data and analytics company. An analysis of GlobalData’s Company Filings Analytics Database found that sentiment for airlines, travel services, and lodging rose by 6%, 4%, and 1%, respectively, in 2022 over 2021. Misa Singh, Business Fundamentals Analyst at GlobalData, comments: “Companies are c...
(Holo)Connecting in the Digital Age: An Interview With the Founders of Holographic Tech Teleporting Us Into the Future of Hospitality
Alan E. Young | April 11, 2023
Taking a closer look at how interactive holograms solve staff shortages, long wait times, language barriers, and inefficiencies - empowering hotels to unlock next level memorable experiences and ROI By Alan Young, Hospitality Industry Advisor, College Professor, and Co-Founder of Puzzle Partner Holograms were once nothing more than a fictitious invention explored in futuristic stories and movies. But over the years, hologram technology has evolved from a distant pipe dream to a present-day reality, with many real-world applications stemming from quality control in manufacturing and fracture testing to hologram-powered concerts that brin...
Nomadix Introduces Disruptive Price-Bundled Cloud Telephony Solution for Hospitality
Nomadix | April 11, 2023
Single-Source VoIP Offering from Trusted Internet Gateway Provider in Hotels Across US, Europe and APAC LOS ANGELES – April 11, 2023 — Nomadix® Inc., bringing connected experiences to life, today introduced its latest Cloud Telephony solution that will be offered through a disruptive per-property price model for the hospitality market. Available as a module of the Nomadix suite of internet gateways, the cloud-based, single-source telephony service is designed for properties of all sizes across the US and coming soon for Europe and APAC. It will be showcased in booth #524 at the AAHOACON convention April 11-14, in Los Angel...
What ChatGPT and AI Mean for Hotel Search
Adam and Larry Mogelonsky | April 5, 2023
By Adam and Larry Mogelonsky ChatGPT continues to pop up in the news for its incredible feats and capabilities. And while it’s the latest in a long line of powerful AI workhorses, it’s actually just the beginning. Hotels will be key beneficiaries from this as such tools can profoundly change the behavior by which travelers find their chosen destinations and host properties. Let’s start with a basic understanding of how these bots work, which is important so that you can devise use cases, limitations and deployment plans. While admittedly we are not experts in the field of AI research, we emphasis for hoteliers that knowing how to ...
CARVER Announces Update to Industry-Leading App
CARVER | April 5, 2023
ATLANTA, GA – April 5, 2023 – Carver, the hospitality infrastructure powerhouse with more than 3,500 Task Force consultants, has announced the release of Phase II CARVER mobile app. Launched in 2022, Phase I focused on consultants; newly launched Phase II will focus on bringing client interaction with Carver and industry leading reporting capabilities. Phase II will allow hotels and management companies to: Request Task Force Consultants in Real Time Review Current and Previous Assignments, Positions and Service Dates Extend Current Task Force Assignments Manage Consultants by Hotel, Management Group and Regions Prov...
RainMaker Hospitality Partners With Think Simplicity for a Cloud Communication System at Its Newest Hotel
Think Simplicity | April 5, 2023
Think Simplicity’s ongoing relationship with the hotel management group ensures its properties have the latest in end-to-end communication hardware and software BONITA SPRINGS, Fla., April 5, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today that RainMaker Hospitality, a full-service hotel management firm, has selected Think Simplicity to provide cloud communication services at its newest property, Towne Place Suites in Georgetown, Ky. This is the twelfth property in the RainMaker portfolio to use Think Simplicity’s technology. ...
HCN’s Next-Generation In-Room Tablet With Modern UI Is Boosting Revenue, Engagement and Loyalty
The Hotel Communication Network (HCN) | April 4, 2023
NEW cloud-based, two-way communication platform will extend to guests’ mobile phones; Solution offers language translation on the fly and can easily replace all in-room equipment Ottawa, Ontario – April 4, 2023 – More people are working and learning from home than ever before, and as such they have become dependent on tablet computers to engage with the world and be entertained. Ready to travel, these #WorkFromAnywhere individuals expect tablets to be part of their journeys. Hotel Communication Network (HCN) has re-engineered its in-room Navigator tablets to give guests more control over how they experience the hotel and engage with...
Hourglass Hotel Partners With Hotel Internet Services for High-Speed WiFi and Content Streaming Technology
Hotel Internet Services, Inc. | April 4, 2023
Luxury boutique property addresses guest demands for seamless internet access and the ability to instantly stream personalized content on guestroom televisions. BAKERSFIELD, Calif. — April 4, 2023 — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced a successful WiFi network upgrade alongside the implementation of BeyondTV with GuestCast streaming services at Hourglass Hotel. A property that combines modern-day elegance and convenience into a resort style setting, Hourglass Hotel’s recent investment with HIS will ensure that total guest satisfaction an...
Cybersecurity Job Postings in Travel and Tourism Industry Up by 54% YoY in 2022
GlobalData | March 31, 2023
The COVID-19 pandemic had a profound impact on the travel and tourism industry, with the sector experiencing significant challenges as a result. Despite the obstacles faced by the industry, the cybersecurity job postings managed to remain stable and even grew by an impressive 54% year-on-year (YoY) in 2022, reveals GlobalData, a leading data and analytics company. An analysis of GlobalData’s Job Analytics Database reveals that cybersecurity job postings in airlines, travel services and lodging rose by 82%, 58% and 56%, respectively. Some of the companies with sizeable job postings in cybersecurity in 2022 include The Walt Disney...
Who Are the Winners and Losers From ChatGPT?
Max Starkov | March 31, 2023
By Max Starkov This week I asked a ChatGPT-powered itinerary builder to suggest a week vacation in Kyoto, Japan. Within seconds it spat out a recommended itinerary that was exactly - experience by experience - like the tourist program I did in Kyoto during my recent visit there. I definitely see a huge role of AI in the Dreaming and Planning Phases of the Digital Customer Journey. The question is - who will be the winners and losers from the new generative Al technology like Open AI’s ChatGPT, Google’s Bard or Anthropic’s Claude? Here is my take. The Winners: The OTAs, which have already implemented ChatGPT plug-ins to ...
Are Robots Stealing Jobs?
Linchi Kwok | March 30, 2023
By Linchi Kwok Forget about the old days of “people serving people.” More restaurants and hotels are now using robotic cooks, delivery robots, self-serving kiosks, Chatbots, and other AI-empowered machines in service operations. Some businesses must rely on machines to address the labor shortage issue. Others count on machines to deliver faster and more consistent service. Moreover, many consumers have become used to automatic self-services during the pandemic. It is not surprising to see robots taking over more service jobs. What is the latest robotic “thing” that deems to take over even more human jobs? That is ChatGPT (Ch...
HSMAI Perspective: Generative AI in Hospitality
Robert Gilbert, CHME, CHA President & CEO HSMAI | March 30, 2023
By Robert A. Gilbert, CHME, CHBA, President and CEO, Hospitality Sales & Marketing Association International (HSMAI) Discussion of artificial intelligence (AI) seems ubiquitous these days. Many of our Advisory Boards and Rising Leader Councils have held spirited discussions on the topic in the last few months. We’re all familiar with existing AI tools such as virtual assistants, chatbots and automated booking processes. But, over the last 6 months, generative AI has rapidly evolved and entered our collective consciousness. I heard a quote recently that right now generative AI results are about 10% IN-accurate, but that perce...
Smaller, Simpler Events Backed by Always-New AV Technology Is Steering the Course to Meetings Recovery
Mills James | March 28, 2023
Mills James cites 5 trends defining the meeting experience in 2023 COLUMBUS, Ohio — March 28, 2023 — Just three months into the new year and the meetings environment is thriving. Mills James, an award-winning, concierge-level, audiovisual services provider, is reporting that shorter, in-person meetings are growing in demand this year, with planners expecting the latest audiovisual technologies to make event experiences exceptional. From hybrid equipment and sustainable practices to always-new, portable equipment and stellar service delivery, a facility’s AV partner is playing a pivotal role in the return of meetings for the foreseea...
5 Ways Gamified Service Optimization Is Attracting/Retaining Hotel Employees
Adria Levtchenko | March 28, 2023
The right workforce-management tools encourage professional growth and success and help hospitality — a profession where guests and workers come first — rebuild for a stronger future By Adria Levtchenko Gamification: A strategic approach to improve a business’ operations, efficiency, and worker satisfaction by drawing on natural inclination to complete tasks that can be tracked and subsequently rewarded. Gamification strategies are more effective than traditional workforce management tactics because they provide an equal sense of levity and control to the work environment. When used properly, both workers and managers benefit fr...
Nomadix Introduces Built-In Firewall and Added Security for Its Internet Gateway Suite
Nomadix | March 28, 2023
Eliminates need for separate firewall appliance, saving costs while elevating security features LOS ANGELES – March 28, 2023 — Nomadix® Inc., bringing connected experiences to life, today announced the introduction of new firewall and security features to its suite of internet gateways. The firewall module replaces the need for purchasing, configuring and maintaining separate appliances and aligns with major brand standards. The new release also offers CAPPORT API support, a feature that enables improved Wi-Fi onboarding experiences. Hotels, apartments, student housing and other managed Wi-Fi networks need to protect users...
Generative AI Startups Attract Investment as Technology Gains Traction Across Industries, Says GlobalData
GlobalData | March 22, 2023
In recent years, generative artificial intelligence (AI) has emerged as a game-changing technology with immense potential across various industries. Subsequently, generative AI startups are rapidly gaining traction, and venture capital investors are keen to capitalize on their potential, observes GlobalData, a leading data, and analytics company. Pranjali Mujumdar, Disruptive Tech Analyst at GlobalData, comments: “The emergence of ChatGPT served as a pivotal moment for the technology industry, signaling the need for increased innovation and prompting many prominent leaders to expedite the development of their tools. Major tech companies ...
Plagued by Airline Meltdowns, Lost Luggage, and Tech Issues, Will This Be the Summer of Travel Nightmares?
Aaron Shepherd | March 22, 2023
By Aaron Shepherd Just last month, my email pinged with an after-hours notification. “I’m sorry, but we will have to reschedule our meeting for tomorrow morning,” an incoming email from my colleague read. “My flight has been delayed – this trip home has been a disaster.” I didn’t yet know the reason for his frustrating journey home, but if I’m being honest, I had a hunch. Over the last year, all eyes have been on the travel sector. Not only because the travel demand has surged back to life with a vengeance (revenge travel seems to be the presiding trend of 2023, after all) but because major travel brands have had a number o...
UK-Based Serco Leisure Chooses Agilysys Property Management System and Point-of-Sale Solutions to Optimise Customer Experience and Deliver High Return
Agilysys | March 21, 2023
World-renowned Sport and Leisure Provider Modernises Hospitality Software to Empower Guests and Employees with Cloud-based Solutions, Creating Champions at Every Touchpoint ALPHARETTA, GA. — March 21, 2023 — Customer-centricity is at the heart of High Return Hospitality. Resort and leisure activity customers expect experiences that go above and beyond the norm to keep them returning for more. In fact, Gallup reports that fully engaged customers — those who are 23% more likely to spend at a facility — expect property employees to know more than just their name. They crave easy-to-book rooms and activities, simple ordering and pay...
Hospitality Upgrade Magazine Positioned for Growth
Hospitality Upgrade | March 20, 2023
Expanded Editorial Coverage, New Partnerships Increase Distribution by More Than 35 Percent ATLANTA — March 20, 2023 — Hospitality Upgrade, an industry-leading technology publication, is positioned for growth in 2023 and beyond. The magazine, which celebrated 30 years in business last year, covers a wide variety of tech topics, including privacy, payment security, connectivity, guest management solutions, artificial intelligence, property systems, infrastructure, data analysis, revenue strategies, and more. In the last 12 months, the publication’s distribution has increased by more than 35 percent. Hospitality Upgrade recently exp...
Why Hospitality Won’t Be Seeing ChatGPT in Applications…Yet
Rob Landon, VP, Engineering, Knowland | March 16, 2023
By Rob Landon, VP of Engineering, Knowland The technology industry has been buzzing since ChatGPT broke onto the scene in late 2022. As so many of us have done, I gave it a try. I bombarded it with all kinds of questions and requests. My inner Star Trek nerd raised an eyebrow. It felt like a significant step toward that science fiction future: a computer with access to the collective knowledge of humanity you can converse with like it is another person. That’s exciting stuff. Once the initial wonderment wore off, I started thinking about it both within the hospitality industry and in general. How far along is it, and what can we do wi...
Think Simplicity Releases No-Cost Plan for Pure-IP Hotels
Think Simplicity | March 15, 2023
Designed to aid hotels that are replacing analog wiring with ethernet, or new build hotels, upgrade to the latest cloud communication technology BONITA SPRINGS, Fla., March 15, 2023 — Think Simplicity, a cloud communication technology provider of all-inclusive voice and chat solutions for the hospitality industry, announced today a program designed to help both hoteliers that are switching from analog wiring to ethernet cable or new build hotels. The plan provides no-cost phone system equipment for “Pure IP” hoteliers that meet certain conditions. The bulk of existing hotels today have analog wiring throughout the building and the...
Nomadix Releases Proven Connectivity Solution for Long-Stay and Serviced Apartments to the Hospitality Market
Nomadix | March 14, 2023
Bringing Connected Experiences to Life for Residents Through Reliable Managed Wi-Fi LOS ANGELES, March 14, 2023 – Nomadix® Inc., a technology leader in hospitality and multi-tenant industries, today announced it has released its proven managed connectivity solution for hospitality properties serving long-term rental and serviced apartment residents. When hotel guests turn into long-term residents, their connectivity requirements change, as well as their expectations for home-like experiences. As the trend for mixed-use properties continues to rapidly grow, especially across the Middle East and Europe, Nomadix Managed Wi-Fi for MTU t...
