Percipia Collaborates With Amazon’s Alexa Smart Properties Hospitality to Launch VIVA+
PERCIPIA | September 16, 2024
The Top 7 Pain Points in Hospitality Procurement and How to Overcome Them
Johannes Vocke | July 24, 2024
Technology
SiteMinder Secures Its Place in Deloitte Technology Fast 50 for Sixth Year Running
SiteMinder | November 28, 2016
Sydney, Australia – Two months into celebrating its 10th year in business, the global hotel industry's leading cloud platform, SiteMinder, is proving its growth is far from slowing with the announcement it is a Deloitte Technology Fast 50 Australia winner for the sixth consecutive year. The annual Deloitte Technology Fast 50 Australia program ranks the top 50 locally-headquartered technology companies based on percentage revenue growth over the past three years. As all other winners', SiteMinder's listing automatically places the company, once again, on the Asia Pacific Technology Fast 500. Mike Ford, co-founder and managing direc...
Stop the Madness – Is Your Hospitality Email Marketing a Complete Waste of Time?
Cory Falter | November 28, 2016
by Cory Falter You have merely seconds to capture the attention of your audience. Seconds. Email marketing is the norm now, everyone is doing it, it's not unusual or exciting, it's common. Even though it's commonplace, it's still essential to any hospitality marketing strategy. Without a doubt, you should be email marketing. BUT you must make darn sure that your email's are compelling, organized and genuinely interesting for your target audience, or all of the resources you've invested into the email campaign are for naught. HOSPITALITY EMAIL MARKETING Hospitality email marketing is essential for success. We all understand that OTA's ar...
New Innovations In Hospitality HSIA Elevate Guest Experiences Through Relentless Network Monitoring & Management
Sunray | November 23, 2016
SAN DIEGO, CA — Sunray, the network provider widely regarded as the hospitality industry's HSIA visionaries, will unveil the next phase in hotel network management innovation in December, 2016. In addition to Sunray's Umbra service suite, this next phase includes real-time wireless connection quality monitoring and an intelligent auditing system. Hotel IT teams will now be able to receive real-time readings from thousands of devices across every level of their network. This provides accurate, easily digestible reporting, alerting and trending of events that can significantly disrupt network performance. The auditing system runs hu...
With Google, Second Place Is The First Loser
Larry Mogelonsky | November 23, 2016
By Larry Mogelonsky, MBA, P. Eng. (www.lma.ca) "Second place is the first loser." -Dale Earnhardt, American Racing Legend (1951-2001) This is a bold prediction I am about to make, and so I've channeled one of the boldest (and wealthiest) sportstars of our time. We all admire Google. While much is made of their self-driving car, Google Glass and other audacious new devices or applications, Google is also hard at work refining its core business – internet search. And this refinement has but one primary goal. However much the company espouses its noble goal of helping people find just about anything on the web, it is accountable to i...
TrustYou Expands South American Presence Through Partnership with Slaviero Hotels
TrustYou | November 23, 2016
Operationalizes Guest Feedback for Brazilian Hotels in 16 Cities Munich — 23 November 2016 - TrustYou, the world's largest guest feedback platform, has been selected by Slaviero Hotels, a rapidly expanding chain of hotels in Brazil, to identify and influence online guest feedback and enable its facilities to better understand their guest journeys. TrustYou provides a powerful feedback platform that makes all guest feedback from all channels immediately actionable for hotels in order to successfully increase revenue and bookings. In order to achieve their objectives, Slaviero will utilize TrustYou's guest feedback platform, includi...
Atlantis, Paradise Island Provides Notice of Data Security Incident
November 22, 2016
PARADISE ISLAND, Bahamas, Nov. 22, 2016-- Atlantis, Paradise Island (the "Resort") today announced that a recent data security incident may have compromised the security of payment information of some customers who used debit or credit cards at food and beverage and retail locations at the Resort between March 9, 2016 and October 22, 2016. We have engaged professionals who have corrected the issue and customers can now safely use their credit and debit cards at the food and beverage and retail locations at the Resort. This incident did not affect credit and debit cards used to make or pay for hotel reservations or purchases ma...
Group Bookings in New Year Brighten Hotel Outlook
TravelClick | November 21, 2016
Slowing Transient Reservation Pace Continues into November NEW YORK – November 21, 2016 – Committed occupancy* and average daily rates (ADR) for the first quarter of 2017 are showing major signs of growth with group travel leading the way despite the continuing lag in transient booking pace in the fourth quarter of 2016, according to new data from TravelClick's November 2016 North American Hospitality Review (NAHR). Across all travel segments in the first quarter of 2017, occupancy and ADR are up 6.7 percent and 2.7 percent, respectively, and occupancy for the group segment is up 6.8 percent. "Even with the slowing transient...
8 Big Travel Predictions for 2017
Booking.com | November 21, 2016
AMSTERDAM - 21 NOVEMBER 2016 - Inspired by a wealth of data, traveller endorsements, reviews, preferences and insights as well as industry leading understanding and innovation in e-commerce travel technology, the experts at Booking.com shed light on 8 major travel predictions for 2017. Read on to find out what holiday makers and business travellers can expect to experience in the year ahead. 1. Instant Gratification 2.0 Technology is fuelling a more demanding and impatient traveller. 44% of travellers already expect to be able to plan their holiday in a few simple taps of their smart phone and over half (52%) expect their use of travel ...
Next-Generation Property Management Systems Play Key Role in Enhancing the Guest Experience Says New Study
Agilysys | November 21, 2016
New eBook Provides Roadmap for Hoteliers Looking for New PMS Technology ALPHARETTA, GA. — Nov. 21, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced availability of The 2016 Smart Decision Guide™ to Hotel Property Management Systems. Based on extensive research conducted by Starfleet Research, the eBook reveals that next-generation property management systems are increasingly important not only to streamlining operations and improving efficiency but also to enhancing the guest experience. According to the research, next-gener...
How to Jumpstart Your Hotel’s Direct Bookings Through Multichannel Campaigns
the Author and HeBS Digital | November 21, 2016
By Margaret Mastrogiacomo Multichannel campaigns are one of the most effective ways to boost direct bookings, build one-to-one relationships with current and future guests, and ultimately, encourage repeat guests throughout the customer lifecycle. According to Google, the travel planning journey is influenced by over 19 different touchpoints. While we have big-picture insight and data points that reveal the extensiveness of the travel planning journey, the path to a booking and the micro-moments along the way vary and key customer segments need to be reached through multichannel marketing campaign efforts. Why are multichannel campaigns...
The Walper Hotel Adds UniFocus’ GUESTScope & STAFFScope
UniFocus | November 17, 2016
DALLAS – November 17, 2016 – The Walper Hotel, a refined landmark hotel that dates back to 1893 and is located in the heart of Kitchener, Ontario, has added UniFocus' innovative GUESTScope and STAFFScope solutions in order to continually maintain superior staff engagement and customer satisfaction levels. Based in Dallas, UniFocus delivers the service industry's most comprehensive workforce management systems and tools. Studies have shown that employee engagement levels directly impact customer satisfaction. With The Walper Hotel focusing on both ends of this relationship, they're likely to see a strong increase in customer ...
Six Signs Your Guest Room Phone is Out-of-Date
Cetis | November 17, 2016
By Adam McMullen Hotel guests have increasingly rigorous standards when choosing a place to stay during travel. In fact, with the advent of alternative lodging options, today's traveler may have even higher expectations when they are choosing a hotel. Both business and personal travelers have come to expect that even the most inexpensive hotels should offer what they consider standard amenities like free wifi. Many also expect the guest room décor and technology to be as current as possible. Knowing this, most hotels have equipped their rooms with flat screen tvs, modern furniture, and updated appliances, but have often skipp...
TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions
TrustYou | November 17, 2016
GTA, Momondo, and Travolutionary among new partners launching with Meta-Review 2.0 Munich and San Diego - 17 November 2016 - TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines. In addition to the improved semantic display, Meta-Review 2.0 also includes badges for hotel rankings that identify standout hotels and hotel ...
Agilysys Announces Inspire User Conference & Executive Summit 2017 Focused on Re-Imagining Hospitality
Agilysys | November 17, 2016
Conference Will be Held Jan. 23-25 at M Resort in Las Vegas; Three-Day Event to Feature Educational Sessions, Executive Summit, Partner Pavilion and 'Agilysys Concert for the Kids' to Benefit Local Youth Charities ALPHARETTA, GA. — Nov. 17, 2016 — Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that registration is open for the annual industry-leading Agilysys Inspire User Conference & Executive Summit 2017. A popular event for Agilysys customers, the conference will be held Jan. 23-25 at M Resort in Las Vegas, and will feature thoug...
STAPLES Center & Microsoft Theater Now Using InvoTech Uniform System
InvoTech Systems, Inc. | November 16, 2016
Selective Cleaners Implements InvoTech Uniform System to Control all Uniform Inventory for one of Their Largest Clients LOS ANGELES – November 16, 2016 – InvoTech Systems Inc. announced the recent implementation of its Uniform System, by Selective Cleaners, Staples Center & Microsoft Theater, an established sports and entertainment center. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casinos, sports arenas, convention centers and theme parks. The InvoTech System installed at Stapl...
Expanding Your Property Portfolio and Need to Streamline Operations Across All Your Hotels? Maestro PMS Helps Independents Achieve Their Goals
NORTHWIND Maestro | November 16, 2016
Maestro's One System–One Database Hotel Management Software Platform Lets Operators Market and Manage Multiple Hotels with Simplicity and Ease November 16, 2016 – Times are good for the hotel industry, with many hotel and resort companies adding properties to their portfolio. When a property portfolio expands, everyone at the company works harder, there are more staff to train and manage, more reservations to process, and many more guests to track and market to. The Maestro team understands this growth and the elevation in operation and technology requirements that go along with it. Maestro's staff of seasoned hotel and tec...
Sheraton Tel Aviv Sets Sail With Teledex Phones
Sheraton Tel Aviv | November 16, 2016
Teledex I Series phones leverage VoIP technology in a small footprint. Cetis has announced the installation of 680 Teledex I Series ND2105S-N single-line 5 button VoIP guest room phones, 20 ND2105S-STW-N VoIP sets, and 10 ND2100-N VoIP telephones at the beautiful Sheraton Tel Aviv. Located at 115 Hayarkon Street, Tel Aviv, 63573, Israel, Sheraton Tel Aviv sits on a prime Mediterranean beachfront location, right in the heart of the city's social hotspot. Built specifically for the hospitality guest room, Teledex I Series design embraces the sleek style of the modern hotel guest room, and provides a comfortable, open, ergonomic handset, a...
How Effective Is Your Property’s Digital Signage? Three Tips to Improve Guest Experience
Flyte Systems | November 16, 2016
Location, Interactive Content, and Relevant Information Make the Difference Hotel guests are familiar with digital signage. It can be found nearly everywhere. If you are an operator, you probably have at least one display in your lobby. Digital signage is a good way to provide property and regional information to guests; it can even be a profit center. But, do you wonder if it is doing its job? Here are three tips on how to improve your digital signage and add value to your property's guest experience. 1. Placement is important – do guests see your message? If you want your digital signage to be effective, whether it provides pro...
Koch Agrees to Invest Over $2 Billion in Infor
Infor | November 16, 2016
Provides Growth Capital for Cloud Software Leader to Drive Digital Transformation across Industries NEW YORK – Nov. 16, 2016 – Infor, a leading provider of business applications specialized by industry and built for the cloud, today announced it has reached a definitive agreement in which Koch Equity Development LLC ("KED"), the investment and acquisition subsidiary of Koch Industries, Inc., has agreed to make an investment of more than $2 billion in the company. The investment will provide Infor access to additional growth capital to accelerate innovation, expand distribution, and continue disrupting the enterprise applicat...
Noble Investment Group Acquires Embassy Suites by Hilton Tysons Corner
Noble Investment Group | November 15, 2016
Atlanta, GA – November 15, 2016 – Noble Investment Group ("Noble") today announced the acquisition of the Embassy Suites by Hilton Tysons Corner. The all-suite hotel will undergo a comprehensive guest room and public area upgrade and renovation. Tysons Corner is Virginia's largest office market and one of the leading business centers in the nation. Located equal distance from Washington, D.C. and Dulles International Airport, the area is home to a wide range of corporate and regional headquarters who occupy more than 25 million square feet of office surrounded by more than 6 million square feet of retail. The Embas...
Pestana CR7 Implements Leading Edge Hotel Technology from ASSA ABLOY Hospitality at Two Newest Hotel Locations in Portugal
ASSA ABLOY Hospitality | November 15, 2016
Lifestyle hotel brand matches contemporary design with the latest in guestroom and access technologies Stockholm – November 15, 2016 – Pestana CR7, a lifestyle hotel brand from Pestana Hotel Group, is enhancing guest experiences at its newest locations in Lisboa and Funchal, with the implementation of ASSA ABLOY Hospitality Mobile Access. Maximizing efficiency for its guests, both hotel locations are adapting to the industry's demand for faster, more streamlined processes that can be accessed via guests' personal smart devices. In conjunction with the installation of ASSA ABLOY Hospitality's VingCard Signature RFID door lock...
Mobility and the Hotel Property Management System: Ending the Epidemic of Guest Experience Complacency
November 15, 2016
Jos Schaap, CEO, StayNTouch Hotel technology has come a very long way over the past decade and yet it still has a very long way to go in order to catch up with other industries. Companies such as SAP and Infor, in the ERP space, have taken the user experience to the next level by implementing social and mobile aspects to their platforms. This new movement ensures that the platform is truly engaging, the user is more productive, and the educational curve is largely diminished - resulting in cost savings. When we think about mobility within the hotel and travel industry, our minds immediately gravitate to the hotel room or air travel book...
TravelClick Launches New, Responsive Booking Engine 4.0, Maximizing Conversion Across Devices and Driving More Direct Bookings for Global Hoteliers
TravelClick | November 15, 2016
New Room Hold Feature Brings Abandoned Guests Back to Direct Channel to Complete Bookings NEW YORK, Nov. 15, 2016 – TravelClick ("the Company"), a global provider of innovative, cloud-based and data-driven solutions for hotels to maximize revenue, announced the launch of its new, interactive Booking Engine 4.0, designed to increase conversion and reduce guest abandonment with a transformative new reservation experience. Booking Engine 4.0 is a user-friendly, responsive platform that drives direct bookings and incremental spend. The new platform is designed to optimize the user experience across devices and engage a growing mobile-...
Thousands of Hotels Leverage Cloud5 SIP Trunking to Reduce Costs and Create a Migration Path to Cloud-based Communication Services
Cloud5 Communications | November 15, 2016
Chicago, November 15, 2016 — Cloud5 Communications is helping hotel brands and independents cut communications costs by an average of 50% and future-proof their network strategies, with a proprietary, hospitality-specific SIP Trunking solution. The seamless deployment of Cloud5 SIP service with existing hotel PBX hardware and systems eliminates high-cost carrier lines, and prepares hotels to easily upgrade communications infrastructure in the future. Hoteliers are already feeling the pinch to adopt such upgrades: rapidly evolving technology, retirement of carrier TDM services, "always-on" guest needs, reduced phone system revenue,...
